Shurgard Self Storage - Southwark Reviews 

Good customer service, all very easy to sort out. Can talk to actual humans on the phone, which is brilliant.

I signed up online and when I arrived I realized the storage locker I was assigned didn’t exist. I checked the maps and walked around the entire premises and couldn’t find it. I called support, but it was after 6pm and no was available to answer.

The system was straightforward and easy to use

Having moved from Big Yellow to Shurgard, I'm very disappointed in the difference in quality. My fault for not viewing the Shurgard unit before moving in (it was the closest to where I needed it to be) but it is like a prison! Where Big Yellow is slick, clean, modern, spacious - with radio playing and a big car park, this is the opposite end of the scale. Admittedly they're extending at the moment so the tiny car park was full of builders' cars, but it was very awkward to park in there - never mind if I was trying to unload anything. The lifts are proper warehouse lifts with the two sets of doors to PULL closed yourself - not what i was expecting. And the units don't have roofs?! Just a wide mesh across the top - so dust and dirt can easily fall into your unit from the main roof above and dirty your stored items. I definitely wouldn't be storing personal stuff there - at least it's just work stuff that is mostly in boxes. I guess this is why they are so much cheaper than other sites for certain size units - though still incredibly expensive for others (price is based on demand, not pre-set!).

Rhianna was so helpful and friendly, brilliant service.

The company never provided my access code to get to my storage unit I pay for and due to their lack of hours, could not be gotten ahold of for the whole weekend. I will only be able to access my unit three days after the official start date due to their incompetence.

Happy with the service

Super smooth check in experience, and helpful and friendly receptionist made me think: wow this was a good choice. The facility is nice, clean, well lit. Just everything is right and what you’d expect.

My new Shurgard unit costs a fraction of my previous units (I've used 5 different firms over recent years).
It's the cleanest of them all. Staff are great.
Access tech is a dream - no punching in long numbers in the rain, I just wave my phone and doors fly open instantly.
Took me 6 years but I found the firm I'll be using for all my storage needs from now on.

Amazing customer service and such a lovely vibe in this establishment. I’m so very happy with my unit and with the customer service I have received. Super helpful and honestly the best storage in London. I’ve tried a few and these guys are clear winners! Adam and Chris! You are both the bomb.com

Friendly and helpful staff especially Adam. It was easy to book and I’m sure the unit is bigger than advertised! Highly recommended.

I stopped by to have a look at the rooms available. Adam was very helpful and showed me the possible storage options and explained everything.

Adam was very helpful and informative
Credit to your company

Adam was super nice to us , thanks a lot for him!He made everything easy 😁

Adam and Farid have got sense of humour. They are have such great qualities such as respect, good attitude, compassion, empathy. Good manner.

Thanks a lot, Tim, Adam Fahrid - amazing team. Really helpful.

Best

Really great help from Adam at Southwark. He got me a great deal and very friendly. All staff there are very helpful.

Adam was extremely helpful, knowledgeable and patient to answer all my questions. He was also very pleasant and clearly enjoyed his job. He made the whole process swift and easy

Great costumer service and flexible facilites.