Shurgard Self Storage - Swindon Reviews 

Excellent storage facility and a really positive experience from start to finish. The staff were friendly, helpful and professional, and everything was explained clearly.
The facilities are clean, secure and easy to access, which gave us complete peace of mind while storing our belongings. The whole process was straightforward and hassle-free, and nothing was too much trouble.
I would definitely recommend them to anyone looking for safe, reliable and well-managed UV storage. Great service

Amazing service Bryony thank you for being so patient and helping me understand which size was best for my move

Initial impressions the staff are excellent very helpful. So why the neutral review. First day loading and unloading the road and entrance uneven which lead to my goods being thrown all over the place, the corridors are quiet narrow and impossible if you get 2 users wanting to pass each other in the corridor. no 24hr access and it’s relied upon you signing in and out. I have been told that improvements are at least a year away. Let’s see how long we stay. I’ve used storage for years at another site in Swindon this has some way to go to meet their access standards.

We needed a locker as our possessions were being transported from LA to the UK. The staff here is what made me give Shurgard 5 stars. They were incredibly helpful.
If it was not for the staff at the Swindon office I would have given Shurgard a lower rating - this is because the ID verification checks require a QR code scan and that's of little use to someone who does not personally own a smartphone (and does not want one). The staff tried very hard to get the checks done via PC but Shurgard's software did not work on scanning documents. This is more of a IT infrastructure problem and poor strategy from the CTO / IT pros to be "App" centric.
The staff at Swindon on the ground: brilliant!

Great support from Bryony,Clare and David, all were very helpful every visit.

After six months with Shurgard Self Storage in Swindon, the team are still friendly yet professional in looking after their customers. So, this is a huge thank you to Clare who guided me through the process of downsizing to a unit I could afford. Well done Clare!

booked a unit at the Swindon branch to store household items while between houses.
The storage house is tidy, easy to navigate and well equipped with trolleys and lift access.
I had the pleasure of being in contact with David, Bryony and Clare on separate occasions (for a scoping visit, move in and administrative help respectively). All three were lovely, welcoming, professional and incredibly helpful. Each interaction went seamlessly and I was able to fulfil my intented purpose quite efficiently with their guidance. Couldn't ask for better than that

Staff are always friendly & helpful, willing to go that extra mile should any issue occurs!!

We have had the storage unit for several years and have been very pleased with the way Shurgard have conducted the arrangement. Bryony, Clare and David ALWAYS give fantastic helpful service.

We rented a unit for 18 months at the Swindon branch, when our son and his partner were waiting for their new house to be ready. The unit was very clean and felt save and secure, all the staff David, Bryony and Clare were always very polite and helpful.
There is good parking and a large lift with plenty of trolleys available to transport goods to the upper level.

David was polite and helpful and took time to ensure the size of unit met our current needs. The facility is clean and tidy with plenty of trolleys to use.

The storage area was clean and tidy but always cold. David, Briony, and Clare were always very helpful and friendly. I did however feel £50 per month, of which around £6 per month was insurance, was expensive for the size of unit I had. Would fit around 10-12 x 80ltr boxes.

It was a great experience using the self storage. The storage building is big and clean, very spacious where you can move bulky things around at ease. The staff there is friendly and helpful, and they assisted me in everything and problems I encountered.

The team at Swindon are great and give great advice would highly recommend them

I went into the store in the week , and was greeted with smiles and a great attitude by Bryony . I had many question regarding a unit , and she was more than happy to answer any question that I had , with confidence which made me reassured about my decision . I could recommend the service and the company any more . Great stuff .

Kept my things there for nearly 2 years. They changed companies and they charged me the full months rent even though i was initially told i could cancel my contract at any time and will not have to pay any further. This company didnt send me their policy when changing over so i was not aware of this. I paid nearly £230 a month and was still charged nearly £115 for 2 weeks when i had vacated early. You could definitely find better units with better policies out there.

So friendly and helpful, couldn’t ask for a better service

My experience with Shurgard Self storage in Swindon was excellent from start to finish. What stood out was the warm and helpful service at the reception - the gentleman there went above and beyond to explain everything clearly and made the whole experience stress-free :)

Very helpful

Staff is very friendly and helpful. Everything was well explained. Easy access and equipment to move your stuff around.