I have been trying to contact this company on multiple platforms and haven’t had a response at all. I’m still missing roughly £130 off my order and it’s been weeks - tracking info is also invalid??
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I've always liked quite a few of their products, but have been open mouthed at the prices so never bought. Until a sale came along as well as money off coupon. Upon delivery of the bear light, I'm sho... Toon meer
Bedrijf heeft geantwoord
Delays in delivery (fair enough things happen). All items poorly packaged, one damaged. Random empty damaged box in my order too? Website is slick but the products are all poor quality, likely temu... Toon meer
I love how their website has tons of fake 5 star reviews because I received two sheets of fabric sewn together when it was supposed to be a full comforter. After I ordered now the website says duvet c... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Providing unique & creative homeware & decor solutions for your space.
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Verenigd Koninkrijk
- sickhaus.com
1,3
Zeer slecht
293 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Item not delivered for over 2 months. Ignored emails, no offer of refund.
Made an order of 2 caterpillar chairs.
The order took about 6+ weeks to arrive which was expected. Unfortunately on arrival it was clear it was sent as 2 separate orders until the first half of the order arrived and it was only one chair.
Contacted sickhaus about this and I was given the other tracking details, and they said they would contact the courier as the delivery had been held somewhere due to issues with the address (even though the other half of the delivery made it to my address with no issues)
Since then my order has been exported back to the seller and it arrived back at the seller on the 16th of October (the order was placed in August)
Multiple attempts to contact customer services have been ignored now, and no mention of a refund or redelivery even though the product has been returned to sender and I have proof of that.
Very disappointing that sickhaus have not held up their end or even bothered to contact me back regarding this. Unfortunately this seems to be a recurring issue with other people who have used their website to order things.
I hope on here I will get some correspondence,
**update**
had to complain to PayPal regarding this transaction as I never received any correspondence from Sickhaus.
PayPal did not get a reply from the vendor either.
Fortunately this was settled in my favour and I got a refund for the chair I did not receive.
Appalling service from Sickhaus will never buy from here again. Do not recommend.
31 oktober 2024
Review zonder uitnodiging
DO NOT BUY
DO NOT BUY! Took forever to ship, did not arrive for weeks, had to chase up. FINALLY arrived in the flimsiest packaging, damaged thin cardboard, looked like an eBay purchase. Bought the disco planter - awful and cheap looking, wonky. The smily face mirror. My god. ‘Digital design by artisans, vinyl cut etc’ the cheapest nastiest thing bent Perspex with wonky thick foam eyes and mouth. So nasty. Looks like a £3 purchase from Shein. I am absolutely furious. Spent £52 for these 2 items and that was heavily discounted. Should not be trading. I want a refund, but judging by these reviews will not get my money back, not spending more money on postage. Absolute disgrace.
21 oktober 2024
Review zonder uitnodiging
Still awaiting a final item that…
Still awaiting a final item that appears stuck in customs for the last month.
The products that came were good.
17 september 2024
Item never arrived, ignored by Customer Services
Item never arrived, numerous emails sent, have been ignored and no refund yet. Don’t waste your money!
22 oktober 2024
Review zonder uitnodiging
Do not use!
Doesn't state the order is coming from china, said I would recieve it in 5 days but it's already been 3 weeks, it's outrageous. I could have bought the same stuff from Temu for cheaper. Would not use again and would not recommend. Wish I checked here before spending my money.
21 oktober 2024
Review zonder uitnodiging
I have not yet received the item
22 september 2024
TERRIBLE
TERRIBLE.
Ordered 5 weeks ago and no movement on tracking and no response to my numerous emails to chase this.
DO NOT USE.
12 september 2024
Ordered a print in their sale
Ordered a print in their sale, took weeks to come and the paper it’s printed on is awful and has got huge wrinkles on it that you can’t get out, awful quality! Won’t order from here again!
4 oktober 2024
Review zonder uitnodiging
Don’t buy from this company!
Don’t buy from this company. I bought a mirror 13 September, no sign of it. No one responds to emails or DMs. They take your money and don’t deliver the products and you never hear from them. Disgusting.
13 september 2024
Review zonder uitnodiging
Antwoord van Sickhaus
I'm very sorry to hear about your experience, and I sincerely apologize for any frustration caused by the lack of communication and delay in receiving your mirror. This is not the level of service we strive to provide, and I want to make sure we resolve this for you as soon as possible.
Could you please provide your order details so I can personally look into this and get it sorted out? Our aim is to ensure you receive the product you ordered or, if preferred, to arrange a full resolution.
Thank you for your patience, and I look forward to assisting you further.
No reply
No reply , items are terrible . Have put a report through trading standards . Will never get a refund probably
3 september 2024
Amazing for the price.
Honestly I’ve had a fantastic experience with Sickhaus. I had my heart set on the caterpillar chair but with the original being £2500 and other copies being £600 minimum to find this for just over £200 was amazing. The quality is decent for the price, it took 6 weeks to come, and there was good tracking available.
24 augustus 2024
Antwoord van Sickhaus
Thank you for sharing your experience with us! I'm so pleased to hear that you found the Caterpillar Chair to be an affordable alternative and that it met your expectations in both quality and price. We aim to provide great value for our customers, and it's wonderful to know you’re happy with your purchase.
If you need anything else or have any questions in the future, please don’t hesitate to reach out.
Took two weeks to arrive
Took two weeks to arrive, poster was poor quality when it eventually arrived
30 augustus 2024
Review zonder uitnodiging
Antwoord van Sickhaus
Thank you for sharing your feedback with us. I’m very sorry to hear that your order took two weeks to arrive and that you were not satisfied with the quality of the poster you received. We understand how disappointing it can be when a product does not meet your expectations.
We want to make this right for you. If you would like to discuss a return or exchange, please visit our Returns Portal at https://sickhaus.returnscenter.com. Simply enter your order details, and our team will be glad to assist you in resolving the issue.
Your satisfaction is our priority, and we are grateful for your feedback as we continually work to improve our products and services. If there's anything else we can do to help, please don't hesitate to reach out.
Awful company
Awful company. Item never arrived, no response from emails. Had to recharge through bank to get money back. Avoid!!
30 augustus 2024
Review zonder uitnodiging
Antwoord van Sickhaus
I am very sorry to hear about your disappointing experience with SickHaus. We deeply regret that your item did not arrive as expected and that our communication did not meet your expectations. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We take all feedback seriously and strive to improve our service in every way possible. If you have a moment, I would like to look into this matter personally and address any remaining concerns you may have. If you could kindly provide your order number or any details via email at support@sickhaus.com - I will ensure a prompt review and follow-up.
Once again, I apologize for the negative experience and would be grateful for the chance to make things right. Thank you for bringing this to our attention, and I hope we can restore your trust in SickHaus.
Antwoord van Sickhaus
Thank you for sharing your feedback with us. I’m truly sorry to hear that you are disappointed with the quality and pricing of our products. At SickHaus, we strive to provide items that reflect both quality and value, and it's disheartening to know that we did not meet your expectations.
If you would like to discuss a return or exchange, please don't hesitate to visit our Returns Portal at https://sickhaus.returnscenter.com. Our team is here to assist and ensure that you are satisfied with your shopping experience.
We greatly appreciate your feedback, as it helps us improve our offerings. Please reach out if there is anything more we can do to assist you.
Cheap tat sold at overinflated prices
Some of the products are on Temu, the quality is not as described. Keep your money in your bank account.
24 september 2024
Review zonder uitnodiging
Antwoord van Sickhaus
Thank you for your feedback. I’m sorry to hear that you feel the quality of our products did not meet your expectations.
I would like to clarify that while some items similar to ours may be available on platforms like Temu, these are lower-quality replicas of our own products. At SickHaus, we are committed to offering high-quality items, and we stand by the craftsmanship and materials used in our collections.
If you received a product from us that you feel did not match our quality standards, I’d like to assist you directly. Please feel free to initiate a return or exchange through our Returns Portal at https://sickhaus.returnscenter.com, and our team will be more than happy to assist.
Your feedback is invaluable, and we’re here to address any concerns you may have.
If I could rate 0 I would
If I could rate 0 I would! Avoid at all costs. Items not as described, poor quality, items missing from order and no response from customer service. Basically an absolute scam and rip off. Avoid!
02/10/24 - Sickhaus have replied to this review asking me for order details; which were already requested directly from Trustpilot yesterday. Sickhaus you should already have access to this information. Lets see if I receive contact ...
23 september 2024
Review zonder uitnodiging
Antwoord van Sickhaus
I am truly sorry to hear about the issues you've faced with your order and our service. It’s deeply concerning to learn that the items you received were not as described, of poor quality, and that parts of your order were missing. Additionally, I apologize for the lack of response from our customer service team – this is not the standard of service we strive to provide, and I understand your frustration.
Please know that we take such matters very seriously. I would like to assist you personally in resolving these issues. Could you kindly provide me with your order number or any other details? I will ensure that your concerns are addressed immediately, whether that means a replacement, refund, or any other way we can make this right for you.
Your feedback is invaluable as we work to improve our products and services, and I hope to regain your trust in SickHaus.
Massively over priced.
I've always liked quite a few of their products, but have been open mouthed at the prices so never bought. Until a sale came along as well as money off coupon. Upon delivery of the bear light, I'm shocked to find it's a very cheaply made imported from china item. It's ok for £20 at the very most, but an absolute rip off for anyone who paid the original asking price of more than £80, daylight robbery! It's definitely style over substance. Cheap wholesale items bought for pence internationally and sold with an extortionate mark up, rubbish.
7 september 2024
Review zonder uitnodiging
Antwoord van Sickhaus
Thank you for taking the time to share your thoughts with us. I’m sorry to hear that the bear light did not meet your expectations, especially given the impression you had of our products before purchasing. Your feedback about the pricing and perceived quality of the item is important to us, and we regret that it left you feeling disappointed.
At SickHaus, we aim to deliver both style and substance in every product, and it’s clear that we missed the mark in this instance. We understand how frustrating it must be to feel that a product does not reflect its original price. If you'd like to discuss a return or exchange, please visit our Returns Portal at https://sickhaus.returnscenter.com, and our team will be glad to assist in making this right for you.
Your feedback is invaluable as we continually strive to improve the quality and value of our offerings. Should you have any further questions or need assistance, please don’t hesitate to contact us directly.
DON'T SHOP HERE, TRY TEMU FIRST
Don't touch with a barge pole!! Very poor quality items, most of which are for sale on TEMU at a fraction of the price. Coincidently, the item was posted from China. Total con and won't process my refund despite returning item. The bloke should stick to web design as site looks very slick, shame about cheap Chinese products.
UPDATE.......
Following your response..... Utter nonsense. And I had no reason to inform you it was damaged when I had already told you the box was bashed to bits. So badly damaged in fact, icouldny even use it to post item back to you. You failed to comment on lack of refund or email responses too. Are the reviews on here not obvious enough to let others know you are selling below par products. You are an embarrassment and should be ashamed of yourself!! If you don't already know you can get yourself a refund on TEMU for ten a penny and you probably have. No sign of mine tho.
18 september 2024
Review zonder uitnodiging
Antwoord van Sickhaus
I'm sorry to hear that you're unhappy with your experience. I'd like to address a few points in your review to provide some clarification.
While Temu may offer items that look similar to ours, they are actually lower-quality replicas, which is why their pricing is different from ours. At SickHaus, we strive to provide high-quality, unique items that are carefully curated for our customers.
Regarding your return, we've looked into your case, and unfortunately, the item was received back to us with noticeable marks. In your initial communication, these were not mentioned or shown in photos, which would have helped us address the issue sooner. As per our return policy, we require items to be returned in a condition that allows them to be resold.
Please let us know if you would like to discuss this further, and we would be happy to help resolve any remaining concerns.
I ordered 2 Mushroom vases and a pair…
I ordered 2 Mushroom vases and a pair of smiley slippers, my vases arrived still no slippers and no reply to the 4 emails I have sent!!! Will not shop here again
13 augustus 2024
Antwoord van Sickhaus
I'm very sorry to hear about the trouble you've had with your recent order and for the lack of response to your emails. This is not the experience we want for our customers, and I regret that we've let you down.
I understand that you received your mushroom vases, but not the smiley slippers, and that you have reached out multiple times without a response. Please know that this is not typical of our service, and I want to resolve this for you as quickly as possible.
Could you please provide me with your order number or any other details, so I can look into the status of your slippers right away? Additionally, if the slippers are delayed or unavailable, I will ensure that you receive either the product or a full refund promptly.
Your satisfaction is very important to us, and I hope we can make things right. Thank you for your patience, and I look forward to resolving this matter swiftly.
Cheap Rubbish - Don’t waste your money
I purchased 2 x mirrors which were very poor quality - a waste of money. I would not buy anything again from this company.
11 augustus 2024
Antwoord van Sickhaus
Thank you for sharing your feedback. I’m very sorry to hear that the mirrors you purchased did not meet your expectations. We strive to offer high-quality products, and it's clear that we fell short in this case. I understand how disappointing this must be and apologize for any frustration caused.
If you'd like to return the mirrors for a refund or exchange, please visit our Returns Portal at https://sickhaus.returnscenter.com, where our team will assist you promptly.
Your experience matters to us, and we appreciate your feedback as we work to improve. Should you need any further assistance, please don’t hesitate to reach out.
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