Sickhaus Reviews 

Unfortunately, I have to leave a negative review for the Caterpillar lounger.
The description depicts a chair 'crafted from the finest suede', when in fact, it's a polyester type felt.
I ordered on 19th June, and it arrived on Friday 13th September. I did receive a generic email regarding a delay and contacted further along for information, which were responded to.
I'm disappointed to say the least, having waited so long, for a chair that was not worth the money or the wait.
The front aesthetic is passable. But underneath is an ugly lining, different in colour to the rest of the chair.
Surely it's not that difficult to make designer copy half decent?
My advice: don't bother purchasing.

Took ages to arrive and then received the wrong product. Then they won’t even answer my emails. Also clear that the products come from Temu and they just post them back out

Rubbish service, tracking says arriving from China which I wasn’t aware of when purchasing, tried contacting them when my order didn’t show but no response, shockingly bad service, looks like a top notch site, don’t be fooled

I am waiting for months for my package, nobody is responding to my mails and I am still waiting for the package to arrive.
Getting the mail wondering how the experience of my purchase was is funny regarding I still haven’t received it yet!!

Do not buy from these people! False advertisement, items look much better quality than what they actually are and the company does not respond to any sort of correspondence at all - only way I got my money back was because I paid through Klarna, do not use! If your lucky enough to actually receive a parcel, the quality is that off SHEIN avoid like the plague

Took over 3 weeks to receive an item. I did get an email saying there was a delay but I chased up a week after this and got ignored. Chased again and was told the item would be sent soon. It then got sent 3 weeks after order and I was told to then allow 7-10 working days for delivery.
Just took way too long to receive. Wouldn't bother ordering from them again. The dispatch / delivery times on their website are pointless as they were not adhered to and I wasn't even given the option to have postage refunded which really should have automatically happened. When the item came it was just ok. It was a rug which is listed as having non slip backing however it really isn't non slip at all on a wooden floor. Overall, not the best I'm afraid.

long delivery time, item made of cheap material, not worth the expensive price

I can’t believe this so called company is still getting away with trading.
I wish I had seen all these reviews before ordering from them.
I placed an order, only one confirmation sent from them.
Messaged them(no response). Next step report to credit card company.
AVOID THIS COMPANY!

Placed an order on the 26th July from what i believed to be a UK based company. Only to find out all items are drop shipped from China. Its been 3 weeks and i still havent received my full order, still missing the last product. The products i received were no where near the quality i expected for the price i paid nor did it look anything like the images displayed on the website. If i wanted cheap products i would have gone to primark and the quality would still be better and wouldnt take nearly a month to get to me. I have raised a return but even this has to be reviewed which i think is ridiculous. Im not happy with the product, i want a refund. Period. I shouldnt have to wait for someone to decide whether they want to give me a refund i am entitled for. Everything about this experience has been underwhelming and stressful. If i dont hear back from them soon i will be reporting this to my bank in hope they refund me due to the supplier selling via false advertisement. Dont do what i done, avoid this site. Its really not worth the hassle.

I placed an order over 4 weeks ago and still have not received my item. I've contacted Sickhaus 5 times for an update on my order and didn't get a single response. I am now attempting to get a refund but yet again, cannot get a response. Very disappointing. I will not attempt buying from Sickhaus again.

Terrible experience. The site is linked with the shop app who changed all my delivery details. I contacted sickhaus within one min to which I’ve had no response, no refund and they haven’t even acknowledged my numerous emails.
No contact number either.

Please do not buy from this company. The product I ordered was terrible quality. Genuinely looked like a child had made it. I have tried to return the product, but Sickhaus’s return policy is overly complicated and I’m still waiting for the company to send me a returns form.

Everything broken in order when it arrived, no reply from customer service....

This company says they're based in Glasgow but once you place an order items will actually be shipping from China. Almost 4 weeks since I placed my order and it's still on a boat somewhere according to the tracking!

I paid nearly £40 for a bit of plastic with felt stuck to it. I was lead to believe this was a mirror. Terrible misleading customers

Wouldn’t bother still waiting on my goods no reply from them just automated contacted my bank for return absolute joke

No delivery time on the order once I placed my order. I ordered a chair over £200. I kept asking for updates and got no response until over a week later, even though they said their response times were 24 hours.

The item had been drop shipped from China so they don’t have the stock ready. It then got stuck in China and didn’t even leave the country of origin. It got sent back to sender where I then had to ask sickhaus what was going on…

This was over a month after I had ordered the item.

It never arrived and I had to apply for a refund. Ridiculous!

Very bad experience with this company. Received my order which was badly packaged and therefore arrived damaged. Contacted Sickhaus to let them know but had no reply. Feeling like I have been ripped off. Would not use them again. Cheap products from China that are flimsy and poor quality and very bad customer service.

Item never turned up. Took about 3 weeks to come as the items were drop shipped from China even though there’s no mention of this on the website. Also was no information given about who the courier would be, so I had NO option to amend the delivery info to update safe space or preferred neighbor. They tell me it was delivered to a neighbor who I’ve had problems with before taking my parcels and sick haus are saying they have nothing to do with the parcel once it’s with the courier DESPITE it being their responsibility to inform the seller who the courier is so you can make necessary notes to ensure your parcel arrives safely!!! Honestly a complete joke, they say they pride themselves on customer service but have told me it’s an issue with Royal Mail now. Do not order from them.

delivery took ages - almost a month but the products are being shipped from China.

in the end can’t complain with the products they’re great! but i wouldn’t pay full price, only heavily discounted in the sale