airSlate SignNow Reviews 

I was charged for overlapping subscription periods for the same SignNow service, resulting in duplicate paid time with no added value. I contacted support multiple times requesting help or a simple service-time credit, but SignNow repeatedly passed responsibility to Apple and declined to assist. I ultimately had to resolve the issue through my bank. The product works, but the billing support experience was disappointing.

I was with SignNow for about 6–7 years, back when they were a smaller company trying to compete in the market. As the company grew, so did the pricing—and unfortunately, the attitude around it. Prices increased dramatically (easily 10x) with little to no meaningful notice.

The first frustration was the move to charging per 100 additional invites. Essentially: “We now charge for every extra 100 invites—pay up.” Not ideal, but manageable if usage tracking were accurate.

That leads to the biggest issue I just experienced:
The plan usage screen is inaccurate.

SignNow bills you for an additional 100 invites once you cross that threshold. My account clearly showed 83 extra invites used, yet I was billed for 100 invites at $360 USD. As a Canadian customer, that’s nearly $500 CAD.

I contacted support (agent name: Ping). Ping claimed that their “back-end” numbers showed I exceeded 100 invites, despite acknowledging that the usage display on my plan was incorrect. I repeatedly explained that I relied on that screen specifically to avoid crossing the threshold, as I could not afford the extra charge. Instead of addressing the discrepancy, I was repeatedly sent their refund policy.

I did receive a refund—but it was $137 USD short (roughly $200 CAD). I accepted it just to be done with the situation, but the experience was frustrating from start to finish.

At the end of the day, this works out to about $3.60 per document, which in my opinion is unreasonable. If you choose SignNow, be aware that the plan usage screen is unreliable, and you’ll likely need to export reports regularly and track usage manually just to avoid surprise charges.

Would I work with them again? No.
There are other signing platforms—such as Zoho Sign—that offer the same functionality, a solid API, and cost a fraction of the price.

Make sure you look WAY WAY WAY down the features page, below the features, below the testimonials, all the way to the "FAQ" and WAY WAY WAY down all the way to the last FAQ to see that airSlate SignNow limits the number of documents for signature you can send to a low monthly number. That's the first thing people would want to know, and it seems like they're intentionally hiding it. Don't be fooled!

Very sad that the company changed their pricing structure without any notification. Very shady and I would avoid doing any kind of business with this company. We've moved on and are 1000% happier because of it. Lost $100 on extra hidden fees. ***ALL good feedback was in 2024. THE COMPANY is a scam front and get ready to be ripped off with hidden fees. Most if not all the review that are new says the same thing. We got ripped off by this scam of a company!! SAY NO!**

In reply to SignNow response you sold it to me as unlimited invites when in actual fact anyone can send unlimited invites but that’s is where you scam people it’s when they sign is when they charge nowhere does it say that and why would I send documents to sign to people and not expect them to sign so that’s why it’s a scam, you stores my credit card details and debited money from that card without permission infant it’s illegal and my bank agrees that’s why they have clawed back the money SignNow stole from me.

The service works, but be careful. We were just charged $198 on a $30/month subscription because we exceeded a 100-contract limit, which was hidden in the FAQ and not mentioned anywhere in the subscription plan description.

I really loved SignNow before they changed their pricing model, when it was unlimited documents. I didn't notice the update, essentially charging $1.80 for every siganture3 I gather (180 a year for 100 signatures). I didn't receive a new charge until I had sent an additional 100 invites. They charged me an additional $180, which was a surprise for me. It is no longer a cost effective option, and the bill that surprised me (although they sent email updates, I did not read so the charge right around Christmas that I cannot afford stings terribly) leads me to conclude this is the worst experience I have ever had as a customer.

Our company signed up for a free trial to test out sign now vs adobe pro or docusign. Creating documents was pretty straight forward and simple. We sent 3 signature requests mock documents and received a notice saying we had already allotted our "50 signature requests for the free trial". We signed up a business plan $30 a month so we could continue playing around with the information and contacted a sales rep for a demo of the whole service so we could decide if we needed to upgrade or to see all the features. Kris Mazanilla Medina was the worst salesman I have ever encountered. I repeatedly asked for a phone call instead of email and links, and when I finally just caved and scheduled an online meeting- I let him know I needed to be called as well, because my computer doesn't have microphone. He cancelled the meeting saying I had requested a phone call instead of a demo. I asked him repeatedly to sell me on the product. Show me what "sign now" offers, and he said it would take an 8 hour day just to talk about the features, he also told me since we already signed up for the basic business model, he "only handles corporate accounts" so he'd have to schedule me with someone else who handles "less business". I repeated again, "pretend I don't have an account at all, and SELL me on this service," because 100 signatures per year is not going to work for us. Meaning we had signed up for the wrong service because NO WHERE on the service description does it say it only allows 100 signatures per year. I told him UPSELL ME and he couldn't be bothered. Just kept repeating that he doesn't handle small business accounts. Finally, I was looking at the integrations and asked how they integrate with QuickBooks and he said they can't do that and tried to put me on hold so he could talk to his developers. As I was looking at the QuickBooks integrations tab ON THEIR PROFILE. I hung up. Cancelled our service, and was able to get on the phone with a saleman and doing a demo of adobe pro within 10 minutes. This place is a joke. I also contacted customer service so I could report the Kris, I opened a ticket, received an email saying a ticket has been created and that someone would reach out to me and "just let me know if you need further assistance besides this". I didn't respond, because it said someone would reach out and to respond if I needed further assistance. Which I did not. I get an email the next day saying "because I must be swamped" and didn't reply they are closing the ticket and I was never contacted. This place is an actual joke.

never get any statement , my billing is just high and not justify , no customer service , the phone system is off or they let you live a message or they are going call you back which never happen ...send emails no one is contact you , just money grab ...

Cambio la mia recensione a 4 stelle perché dopo la richiesta di rimborso è stato rimborsato in giorno stesso. Grazie

Although this product did not work for me, I am thoroughly impressed with how easy it was to delete my account.

Super slick and useful for signing PDFs. We are a small consultancy that works in a sensitive space with lots of NDAs and Contracts to sign. SignNow works great - lots of nice features.

Careful, they try to get you with a fake 7 days trial but when you try to send the contract you can't. It says : "Sending invites with custom message or subject is not available on your current plan"

So when you try to delete custom message and subject you can't send it... because... YOU HAVE TO PUT A MESSAGE AND A SUBJECT.

So you are forced to subscribe, to send it. I don't sub to scammers, so I subscribed to Docusign. More expensive but without lies

I have used many different signing programs, this one is the worst. The customer service folks cannot help with anything other than very basic tasks. I sent a bulk send document with 3000 signatories and the whole process was slow and frustrating and in the end the system could not cope with multiple signers and a hyperlink, the documents got "stuck" and customer service was useless. I am demanding my money back! Use PandaDoc or Docusign instead

Poor UI and too many technical limitations, better options for price out there.

I've been a pro user of Airslate services (including PDF Filler, Signnow, etc) for years. Speaking specifically about Signnow, although the company guarantees all signatures are "legally binding and IRS Compliant," we received plenty of rejections for paper filing due to the electronic signature, which is, according to the IRS, not allowed to be used.

Funny is that the Company has a disclaimer landing page explaining exactly how they are compliant and guaranteeing the user may send IRS the electronic signature... now we have to re-submit a lot of tax returns.

Who is going to assume this expense/loss? ($5/10 certified mail per return...)

During the check out process there was no mention of any taxes that would be applied. When the charge when through on my card it was significantly higher than what I though I'd be paying. When I inspected the invoice, the invoice just said "Tax" (not which type of tax). When I asked customer service they did not know and they said they would have to get back to me.

Also beware the hidden costs because they have now introduced a per-signature rate which is applied after you surpass a certain number of signatures.

Even if this is resolved, we need to point out these shady business practices.

EDIT: Having read several of the 5-star reviews for airSlate SignNow here on Trustpilot, it is my hypothesis that a large number of the 5-star reviews are fake/paid for. They are all following a very similar template.

We've been loyal customers of SignNow since 2021. They recently got acquired by AirSlate who is trying to profit off of all other old customer. I've been quoted a rate that is over 5x our current pricing, and told that there is no flexibility on this. We are being forced to explore other options though we didnt particularly want to do so. Updated company name based on feedback. Ticket number #3692255
Final quote received from Carl Mckeenan

The pricing on their website is NOT the price.
Firstly its USD, this is not displayed. beware if you not in US
Then an additional tax is charged. not sure what this is.