Sign Of The Times Reviews 

Great customer service -- I emailed to cancel and order and they allowed it, no questions asked. I also had an order of something I had been eyeing for months! I love their site because they have great deals. I love small vintage shops, especially from other countries, and this makes shopping vintage so accessible.

Great company and brill communications. Items are noted of their wear but be aware that things are worn and a bit bashed before you set expectations high

Lovely team. Have been in person, dealt with them on email and WhatsApp! So genuine and top quality

Had a great experience in store buying a dress for a wedding. The team were helpful at providing options they had available and I felt gave useful advice on how to style it best. I would recommend and will be back again! Grace, London

Fantastic company to deal with, quck and easy service with great customer service and reassurance. Would highly recommend and purchase again.

Bought a preloved Chanel bag and top at a sale price and it was in lovely condition with plenty of life left.
The post customer service was also exceptional with questions that I had and delivery was speedy!

Sign of the Times have always been very responsive and helpful whenever I’ve reached out or purchased from them. A lovely collection of curated products which feels good for the soul!

Sent it to my billing address instead of shipping address . Left messages and received no replies. Terrible customer support .

wonderful experience and great customer service thank you

Great product

Amazing experience from start to finish, my collection of handbags were collected from my home, they were all sold very quickly and the funds sent to my bank account. Would definitely use sign of the times again. Fantastic company to deal with.

The shop provided a poor service; there was in particular a great deal of miscommunication- however, somebody called Lucy managed to save the day by taking charge and made it all work in the end- if I return to sell my things, I will start by contacting her! Anna, London W8

Embarrassing and appalling - those are the very words used by the owner of Sign of the Times when she finally deigned to acknowledge my 3rd formal complaint which was in fact a letter before court action.
Like the reviewer before me, I have never experienced such poor customer service, from the bottom to the top.
I initially contacted Sign of the Times back in January 2023 to obtain some prices for items which, when these were emailed over to me, I found very disappointing and expressed this in an email. Fast forward to this year, I decided to contact them again. I forwarded the email with prices and was informed I could get more. I went into the shop on 17th April 2024 to leave my items for appraisal. The shop was cluttered not with stock but by the abundance of people milling around doing absolutely nothing apart from looking in the mirrors. I had to chase up the appraisal which arrived a week later and I was neither happy with the prices nor the commission. I did not get any revised prices so decided that the communication was so slow, the prices seemed to be taken from thin air and I seemed to be dealing with so many different people who kept offering their 'private' email and mobile numbers for me to communicate with them which I found very unprofessional, that I would collect my items and I had no faith in this Company to provide any sort of service outlined on their website which none of them seemed to be familiar with.
When I finally got the revised commission I advised I would be arranging to collect my items only to be told that they had already sold my Louis Vuitton wallet at a ridiculous price, no wonder it sold so quickly. I had not given them permission to start marketing my items which was made very clear in the numerous emails I had to send so I had everything documented.
When the items were finally returned, they had damaged one of my bags. The Manager, Anku, who was dealing with the matter, arranged a paltry amount of compensation for the wallet and said she would look into the issue of the damaged bag but then promptly went on holiday for a month and did not assign the case to another Manager, instead it went back to the very person who took it upon herself to start the marketing of my items without my permission.
I made a formal complaint to this person and asked her to pass it to a Manager or the owner. She did not even bother to acknowledge my email and effectively 'ghosted' me. What appalling behaviour and dreadful customer service. I had to send 2 more letters to the owner of the business before she finally bothered to respond but failed to address the questions I raised and then rescinding on compensation she referred to in her initial response, as her useless team provided her with yet more untruths or she just could not be bothered to read my correspondence in full. Either way, as a business owner, her responses were delayed and her attitude left a lot to be desired. Whilst I would have pursued this as a matter of principle, I had wasted enough time dealing with issues which should never have occurred and reluctantly agreed to accept compensation at a lower level than I had requested which the owner indicated in her first response she had accepted then, abruptly changed her mind. That just serves to underline how poor the service is from the bottom to the top of this organisation, which is appalling in the extreme. They do not provide any information on their terms and conditions at the first point of contact, their pricing team are completely inept as their prices are way off reality, and overall its a business which needs significant improvement at all levels.
Update 10th July 2024 after a response from SOTT where they cannot even get my name right, they just add more embarassment to an already embarassing situation and I doubt any of them will learn any lessons for the future.

Nobody bothers to respond to telephone messages. Clothes that were accepted have ‘disappeared’ without my knowledge. Since the new ownership service has become very disappointing.

Amazing service, I love my new second-hand dress I bought online! Thank you!

Helpful staff and good selection of products.

Everytime I am in Chelsea I go to this store and find absolute gems at a great price.

I bought an item on 18/05/2024 with the option of collection from the Chelsea store. After not hearing anything from them I reached out to them on 26/05/2024 via WhatsApp asking them to confirm when I can expect my item to be ready for collection as I need it for an upcoming trip.

I received a message on 26/05/2024 informing me that their team is currently processing my order for collection. They apologised for the delay and stated it was due to a ‘sudden influx of orders’ but they were currently trying their best to have the item ready for me soon. They said they’d notify me as soon as my order is in store for collection.

On 28/05/2024 I received an email informing me that my order has been cancelled. I reached out via whatsapp again asking for an explanation on the cancellation email.

I received a further email informing me that due to a ‘system error’, they have cancelled my order as it is currently out of stock and unavailable for purchase and they were processing a refund. They proceeded to mention that their website is ‘updated daily with new arrivals’.

So the website is updated daily but the item I purchased on 18/05/2024 was actually sold out and is out of stock and I was informed of this 10 days *after* purchase. That makes no sense whatsoever.

Why was I told they were processing my order for collection on 26th only to have the order cancelled on 28th? The whole thing has been an absolute waste of time.

The only plus was that I received my refund as stated (3-5 business days) without any further problems.

Luckily I managed to quickly order a replacement before my trip, albeit very last minute!!

Great choice of products, easy process and quick delivery. My sustainable high fashion solution. Thank you Sign of the Times!