Sign Of The Times Reviews 

Beautiful silk top and shoes in prestine condition

Do not give them any new items. They took my brand new in original packaging bags, offered 10% of what they were worth and then returned them to me in used condition. Would not compensate at all and are absolutely untrustworthy. Extremely shady retailer

Lovely bag, quick delivery!

Excellent.. dress was in perfect condition and arrived really quickly xx

Excellent customer service
Second hand in Excellent condition
Reliable description of the items

Great variety of pre-loved items and great prices

DO NOT SELL to this 'company'.
I sent a total of 7 items - not the most expensive items I want to sell, but as a test. I am so glad I did not send more.
I honestly believe that this company works by being deliberately incompetent such that it is impossible to get the money you are owed. If that is the case then it is fraudulent. I am gathering my evidence to take to the authorities to see if there is a case can be made.
Their 'system' requires to send your items with your bank details written on a piece of paper. Then they typed it into their system incorrectly and tried to send my payments to another account. (an error???)
This 'error' of course meant that my payment was delayed (another error???)
They then failed to advertise one of my items for months citing completely different and false reasons each time I asked. The longer they have an item the more then can discount. (another error???)
To get anything rectified requires you to chase constantly without any prompt reply.
They have no system which allows you to see the status of your account and items and so you are just relying on their word. (deliberate???)
They then failed to list my items for two months on their website - they just disappeared. The longer they have them the more they can discount, (deliberate???). They then had the audacity to try and point out the items were on the website when clearly they had just reactivated them.
I can honestly say that I have never dealt with such an unprofessional organisation, with no visibility of what is being done with your items for sale, with no electronic system in place to see your account and check on the status of your possessions.
I cannot believe that this would be how a legitimate business would operate and therefore suspect that this is not the intent.
AVOID AT ALL COSTS.
Buyers - please consider that you may be supporting the continuation of sellers being exploited, as per my experience.

I’ve bought many items from SOTT over the last year or two and they are always great quality and condition. Online orders arrive quickly and well packaged and the store itself is beautiful! They’re on the higher end price-wise for luxury resale but considering how well curated the pieces are, I think it’s absolutely reasonable!

First time customer, so very impressed with the service and product. I had been searching for a gold day bag for many months, nothing quite making me want to purchase. I came across the site and couldn't believe not only did they have what I wanted in terms of colour and size, it was so much more in its quality and details.

Swift delivery, clothes packaged extra carefully and exactly as described. A very smooth experience, will definitely use again!

I was really delighted with the item I got from sign of the times which is why this isn’t a one star review. However the experience was pretty disappointing. I’d requested an in store pickup and despite communicating with customer services around the day I’d be in to collect - when I arrived at the store the item wasn’t there. What made this even more frustrating however was the total lack of communication, nobody reached out to me to say when the item would be available and instead it took me constantly checking in and contacting directly to find an answer. Additionally I’d requested to view another item at the same time as my original bag to make a decision between them - however 5-6 hours later I was still waiting for confirmation both on the original item but also on the delivery of the second. I expressed some concern that the second item would go out of stock but was reassured by their lack of urgency - fast forward to the end of the day and the item became unavailable so I was never able to make the choice between bags. Eventually it took over 48 hours from me attending the store to being able to locate the original item and finally picked it up 4 days after I had planned. Not only was this obviously an inconvenience but I found the customer services very slow and generally pretty unhelpful - offering me a pretty meagre discount for my next purchase as compensation. I would also highlight that despite stating on the website that they authenticate and can provide a Entrupy certificate - this is actually incorrect as when I requested evidence of the authentication I was told that they weren’t able to give it to me due to the value of the bag (£600). Not only is this obviously contrary to their website but also pretty concerning. I kept the bag because it was a unique item but I would be very reticent to use their services again.

Prompt delivery, excellent handbag good communication.

I bought a saint laurent sac de jour in lovely condition, it actually had all its care cards too which wasn’t listed on the website. But the customer service was lacking, I messaged in advance as I had seen the store was closed for a few days on Instagram, I wanted to check when the online orders would be posted out (I had work commitments so wouldn’t be in later in the week). I was told a few times yes it would be shipped tomorrow and also the item might be gone soon (so buy quick type sale approach) I paid extra for the next day delivery. Only to be told once I’d paid (within minutes of them telling me yes it’ll be fine) that oh no it won’t be posted tomorrow they were closed! They did offer to hold off posting till later on in the week and refund the extra postage id paid. But it was disappointing that they couldn’t have figured that out when I purposely asked, almost like they just wanted the money in the till. The box the bag arrived in wasn’t taped/sealed up? just open the flap and your in, luckily my neighbour and the delivery driver didn’t go pinching. I would only buy from the company again if they had an item I couldn’t get anywhere else. Other preloved companies I have used are a lot more helpful and personal.

THEIVES.
THIS COMPANY IS FRAUDULENT.
I honestly believe this company is fraudulently stealing peoples valuable items.
We left our bags with them in November 2024 and after weeks of asking for them back as we did not want to sell them they told us to go and collect them only to get there and find out they do not have them.
All I can think is that this company is taking peoples items and stealing them.
Please do not use this company to sell or buy.
I will need to report them to the police or take some kind of action legally as they have stolen of £5k worth of bags.

I am in the middle of a nightmare with this company. I sent 2 Hermes bags for consignment, both in excellent condition, and was notified that the store was not interested in selling them. This was odd as one was a 28cm Kelly and one a Medor clutch - the only thing I could think of was that they were too old for their purposes. I was told when I could collect them from the shop and went after the stated date.

The store could not locate the bags and there were back and forth calls with head office. I was then notified that they were still at head office and they bags would be couriered to me. I waited a day and heard nothing from the contact I had from the main office. I called and was told that the bags were actually at the shop. I went back to the shop and again, much to-in and fro-ing and they could not locate the bags. I was told that they would do a deep search for the bags and to call back. I called the next day and was told that someone from the main office would go to the shop to look for the bags. I called again the next day and the bags still had not been found. I was then told that I would receive compensation for the bags and to email the receipts for the bags, which I did.

Despite being told that I would receive compensation by the end of the week, when I called to confirm this, they said that it could not be handled until January 10 because the admin staff would be gone for the Christmas holidays.

I waited until the beginning of the week of the 10th to email to confirm that I would receive compensation by the 10th and I was told yes, I would receive the money by the end of the week. I main e-mailed to confirm that things were in motion on the 9th was was emailed back to say that the person who had originally handled the case had been away and was now back and another search would be attempted and to give them until the end of day Monday. I emailed Tuesday morning to ask say that I expected my age to wither be couriered to me or payment made to my account by the end of the day (as of this point, this whole nightmare has been going on for 2 and a half months!). No return email. I called and left a message - no return phone call. I sent an email at the end of day Tuesday asking for a confirmation of what is going on. It is now Wednesday mid-day and they are still ignoring my emails and phone calls.

At this point, they have presumably lost my 2 Hermes bags and are avoiding payment. I am at a loss on what to do and will now have to pursue the legal route.

BE CAREFUL WHEN DEALING WITH THIS COMPANY!

I brought an item, you took my money, then 2 days later said that the order had been cancelled, but 2 days further on the item is still up for sale on facebook and instagram

I had a fantastic experience shopping on Sign of the Times London! I purchased a pre-loved item, and it exceeded my expectations. The quality was exceptional, exactly as described on the website, and the photos gave a true representation of the product.

The site was easy to navigate, and the checkout process was smooth. Shipping was prompt, and the item was beautifully packaged, showing great attention to detail. It felt like unboxing a brand-new luxury item!

I love the concept of giving pre-loved items a second life, and Sign of the Times makes it such a seamless and enjoyable process. I’m thrilled with my purchase and will definitely shop here again. Highly recommend!

Soothing atmosphere, from the music to the pools

I purchased an item, got a confirmation e mail then nothing. Not replying to e mails or messages on whatsap or messages via Instagram. Looks like I will have to make a credit card chargeback. Appalling non customer service.