SilverChef Reviews 

Easy process, great service and product

good service,could be more assistance on payout timing

They not bothering to return your calls or reply your email 🤮

Yet Again Amazing service from the team easy no drama smooth Transaction

Equipment is good ,i just want to know how to get invoice for equipment

Very bad experience,
Buy second hand fridge from silverchef, broke down on 3rd day opening.
Can’t open the shop and lost stock due waiting to repair which takes too long and decided to get new one instead
Every time send security deposit never same number ex: transfer $681.40 but in contract the security bond written $582.54.
So what the $98.86 for? Contract fee?
Make sure to call them 4 weeks be4 contract finishes otherwise they will keep taking ur money. I missed the date and money took out extra 3 weeks and they add extra 4 weeks confirmation money for payout, i have to argue with them on phone saying i am not gonna pay extra more 4 weeks because it’s silverchef as an agent renting the equipment to reminding the customer.
in contract payout after 52 weeks is $4600 but become $4800, ridiculous
Even after pay the payout which take 1-3 days as from same bank and not first transaction which goes straight away same day, that payment made on Tuesday , i call silverchef account dept on Friday to confirmed , they say they will process on Monday, i said if you process on Monday means silverchef still taking money from my account as i set every Friday.
Very much disappointed

I had an account approved for a restaurant. I changed location. They hit my credit file again. I explained the bank error in reporting the missed payment. They don't want to understand. They didn't allow me to use previously approved limit to that other location of same business.

Great fast easy application and communication

Very quick response and good, fast and friendly service!

Silver chef was great for sourcing the items we required and rectified any issues we had quickly

I could not believe a staff within Silverchef will share our transaction detail with a 3rd contractor without checking with us.

I have been using SilverChef for almost 12 years and never had a problem up until now. Change of hands maybe or just getting greedy.
They have added new ‘fee’ called a processing fee which now makes it impossible to get your full security deposit back. I had applied and got approved to upgrade my equipment (which I have done before, no troubles and no processing fee). I had already paid a deposit and the equipment was already on the way from overseas before they sent me the “processing costs” information. Information which was not in my contract I signed in 2020. Had they have given me the correct information before I paid my deposit I would not have upgraded my equipment.
I am certain it is not legal to add extra costs to a contract and then send the information through regarding extra fees AFTER the deposit to upgrade has been paid.

Always helpful and friendly and very efficient

Simple to deal with. An easy experience and you don't start payments until the items are delivered.

Very efficient and smooth process

I initially thought that they were amazing and I suppose it’s not really fair that why I don’t any more because it’s a bit more of a personal situation but what I didn’t think On was how difficult it would be to pay these payment a year it’s a short time to pay off equipment when you’re just starting out a business. I didn’t realise how difficult it would be also because I have four contracts are taking four separate payments out every week. It’s weekly and it’s caused me a lot of problems a lot I think if they offered some kind of long-term loan they would’ve done that. I would give them five stars all day long.

Super service

Very easy process to get equipment. Just signed the forms and had everything delivered . Easy payments that are manageable. Friendly representatives who is spoke to on the phone were super helpful . Very happy

Many Thanks to all team!
Highest level of performance and professionalism.