SilverChef Reviews 

I love silver chef super professional and easy to deal with and specially if you start up is good easy to deal . Josh I think amazing costumer service super 🙌

Customer service was great. Only a phone call away to help with my queries

Everyone i spoke to helped me out where ever they could

Machine instructions not complete. Contacted Silverchef still waiting on answer from 3rd email regarding getting a set of instructions. 13 settings with instructions for only 3 or 4 provided after several contacts.

I have been over charged and Inspit of giving more than 30 days notice and paid all due, it’s been more than month and my deposit still haven’t been released, I never told when we upgrade appliances it will cost me almost 50 percent of appliance cost. I and anyone I know will not do business with silver chef ever. I will do everything to tell their’s truth to anyone I know.

Wont recomend anyone to start a business with SilverChef, way too many hidden costs. Worst decision i made for my business so far.
Horrible attitude of charging fees.

I have informed your company on multiple occasions that I formally ceased all involvement with KEMAU (Hot 2 Go) over two months ago and no longer hold any position within the company. The change of directorship has also been completed and in effect for more than two months.

Despite this, I continue to receive emails and contractual documents addressed to me. This appears to be inconsistent with the current corporate records and may cause internal confusion.

I would appreciate it if you could kindly conduct an internal review and confirm that your records have been updated accordingly to reflect the correct director and contact details.

Thank you for your understanding and cooperation.

Yours sincerely,
Kangyu Yang

Great customer experience. Good range of product and excellent product knowledge

SilverChef were easy to deal with went above and beyond to make doing business with them effortless wonderful people would highly recommend SilverChef

Very helpful . Easy transaction no much of a hassle highly recommended

I am happy with SilverChef all the staff so friendly and all other things

Don’t get “Certified used”.The girls in Perth, Dipti and Lee are fantastic but my experience with head office was very poor although Elvin did his best to help. The “Certified used machines” are not in good condition. I received 2 machines, the first a Brullen which didn’t work and then I was sent a Taylor’s to replace that and it also didn’t work. They then started to charge me weekly payments for the Brullen. Trying to get this resolved has been a nightmare and in the meantime I was loosing money because I had no soft serve machine. I have now bought a brand new Spaceman which is brilliant.

SilverChef is our lifesaver! They helped us start our restaurant business with very little capital. Their team is incredibly responsive and helpful. We truly felt supported throughout the process of building our dream. Thank you, SilverChef—you’re the best!

Very hard to contact, and my issue has not been resolved at all. However, I still have an active contract, and I hope things will gradually improve. Thank you

It was a great experience from the beginning till the end

Were very useful at the start when opening up my business.
When I have looked to get two more items on board more recently there was constant interaction to try and finalise the sale but now since having problems with those items not suiting my machinery like the site said it would, have found it very difficult to get an email response or call backs to help figure anything out. Pretty disappointed as a customer of 4 years and how tough times are for alot of small businesses to now be having money deducted for 2 brand new items to sit in a box for 12 months as they aren’t useable.

Always helpful and experienced staff that process requests in a timely manner. I wish other larger companies could take a leaf out of silver chefs book. 😊 very happy with the service provided and the quality of the products too. Always excellent with proactive follow up too.

Drew from Silver Chef is great- helpful friendly and had our set ups done super fast. Everything was seamless, efficient and effortless. Highly recommend.

I have purchased/rented an ice machine from Brisbane. I live in Darwin.

On 18/10/25 When Ice Machine arrived it didn’t work. I contacted Sales Executive Sonia Elder who assured me that it was tested before being shipped. She then forwarded me to Warranty.

A day later contractors came out and assessed ice machine that was found to have faulty compressor.

A week passed with no contact but I was being charged weekly rental still.

It had been over 2 weeks so I called Warranty again who told they hadn’t ordered the part yet.

I was dumbfounded!

I emailed and called Sonia Elder again about this. She didn’t respond.

It’s now 11/11/25.

3 Weeks.

Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipment needs whilst having future options to change them if it wasn’t fit for purpose.