We worked with Dipti and our experience with her was very good, she got all our equipment sorted with kitchen catering packaging and delivered on time. Thanks for your great service
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Lees wat reviewers zeggen
Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Toon meer
Bedrijf heeft geantwoord
Great customer service. We even had a problem with a piece of equipment, but it was sorted out fast under warrantee.
Bedrijf heeft geantwoord
I have been over charged and Inspit of giving more than 30 days notice and paid all due, it’s been more than month and my deposit still haven’t been released, I never told when we upgrade appliances i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over SilverChef
Geschreven door het bedrijf
SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.
Rent-Try-Buy 12-month rental agreements
Lease-to-Keep 2-to-5 year leases
Cashflow-friendly, low weekly payments
Flexibility to adapt equipment to your changing needs
Contactgegevens
Park Tower, 20 Pidgeon Cl, 4101, West End, Australië
- 1800 337 153
- silverchef.com.au
3,7
Gemiddeld
257 reviews
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Compensation Request for Soft Serve Machine Issues
Hello, this is Ikon Store.
We have been renting the soft serve ice cream machine since the end of December. However, the machine did not operate properly, and we have not been able to sell any ice cream. As a result, the vanilla and matcha ice cream liquid had to be discarded on two occasions.
We contacted your team multiple times via email and phone, but the technician did not arrive promptly. The first machine was returned, and we received a replacement in February. Although the rental fee for February was waived, the machine was not installed until February 26.
Even after installation, the next day the matcha ice cream still came out as liquid, and customers who came to buy ice cream were disappointed. We had planned a promotional ice cream event this Saturday and spent labor costs to advertise it, but the event had to be canceled again due to the machine malfunction.
Given the repeated issues and resulting losses, we kindly request appropriate compensation for this situation.
Thank you for your understanding and attention.
27 februari 2026
Antwoord van SilverChef
Hi Nick,
We’ve been working closely with you, the supplier and service technicians to resolve this.
The original unit that was returned was tested and no faults were identified. When the replacement machine was installed, we also arranged and covered the cost of a technician to commission the unit and train staff, which is not typically included.
As advised by the technician the issue appears to be related to operation rather than a fault with the equipment. To ensure your kitchen is operating effectively, we have arranged a follow up visit to confirm everything is working correctly. We hope this support resolves your issue.
SilverChef Team
I had a problem with product
I had a problem with product, they came straight and fixed it. I'm very happy with service I received
12 februari 2026
Antwoord van SilverChef
Hi Osman,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards, SilverChef.
Wrong item delivered
Wrong item delivered. Still waiting for feedback over three weeks later.
30 januari 2026
Antwoord van SilverChef
Hi Jackson,
Thank you for taking the time to leave a review.
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
The process was very quick
The process was very quick. The contract is easy to understand. High recommend. Thank you very much.
22 december 2025
Antwoord van SilverChef
Hi Hanna,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
“Silver Chef made renting my kitchen…
“Silver Chef made renting my kitchen equipment so easy. The staff were friendly, the delivery was fast, and the deals were affordable. I highly recommend them.
26 januari 2026
Antwoord van SilverChef
Hi Gennalyn,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Antwoord van SilverChef
Hi Neil,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards, SilverChef.
Very helpful and supportive
Very helpful and supportive. From my first enquiry to receiving my freezer was very easy, fast and clear communication throughout. They make everything effortless yet efficient. I'll recommend them any day to a hospitality business.
16 januari 2026
Antwoord van SilverChef
Hi Gladys,
We are so happy to hear you've had an amazing experience with us! Thank you for taking the time to leave us a review.
Kind regards, SilverChef.
Antwoord van SilverChef
Hi Omid, thank you for your review.
A member of our team, along with your equipment dealership, has attempted to reach out to discuss a solution, however we have not been able to make contact.
If you would like to discuss this further, please email marketing@silverchef.com.au
Regards,
The SilverChef Team
Our store hasn’t opened and silverchef…
Our store hasn’t opened and silverchef has started charging us money already. We asked for an extension but I did not hear back from you.
We will provide this feedback to all upcoming stores in the franchise and advise to pay upfront.
5 januari 2026
Antwoord van SilverChef
Hi Ankur,
Thank you for taking the time to share your feedback.
We can confirm the matter has been reviewed and a solution has been put in place. A member of our team has been in touch, and if you have any further questions, please contact us at marketing@silverchef.com.au
From the team at SilverChef
fast service quailty products
17 januari 2026
Antwoord van SilverChef
Hi Marisa
Thank you for taking the time to leave a review. It's great to hear you’ve had a positive experience with our service and products.
Kind regards,
The SilverChef Team
The service was great to the point of…
The service was great to the point of delivery of items. But we have had no response to mails sent regarding two pieces of equipment that we are unhappy with. This was mailed and noted within a couple of days of receipt and to date we have not had any response. This is disappointing.
14 januari 2026
Antwoord van SilverChef
Hi Wendy,
Thank you for taking the time to share your feedback.
A member of our team has since been in contact regarding your warranty enquiry and has provided a solution.
Thanks,
The SilverChef Team
Antwoord van SilverChef
Hi Jake,
Thank you for taking the time to leave a review.
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
The process was easy and fast
The process was easy and fast, the staff were courteous and helpful
1 december 2025
Antwoord van SilverChef
Hi Karen,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Variety of products available are great…
Variety of products available are great and affordable.
9 januari 2026
Antwoord van SilverChef
Hi Mathew,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.
Overall my experience has been good
Overall my experience has been positive. I have had good support when there was challenges. I'm still waiting for an email with the payout quote for one of my machines that I have been asking for for a few months now.
1 januari 2026
Antwoord van SilverChef
Hi Chelsea,
Thank you for your review. It’s great to hear the support you’ve received has been positive.
We have reviewed this and can see that all requested information has been issued.
A member of our team has attempted to contact you and left a voicemail, and an email has also been sent.
If you’d prefer to reach out directly, please contact our team at marketing@silverchef.com
Thank you,
The SilverChef Team
The supplier of our Eswood pot washer…
The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations.
The machine is simple and easy which is great. No bells and whistles but works a treat.
Thank you
13 januari 2026
Antwoord van SilverChef
Hi Steven,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
Silverchef takes too ling to process my…
Silverchef takes too ling to process my return and charged me for 2 more weeks without my consent even though I returned the equipment on time.
1 januari 2026
Antwoord van SilverChef
Hi Hyeju,
Thank you for your review. Based on your account, we can see that all expenses were communicated at the time.
A member of our team has attempted to reach out to discuss this further, however we have been unsuccessful. An email has been sent to arrange a time to talk through the return and charges in more detail.
If you have any further questions, please contact us at marketing@silverchef.com.au
Kind regards,
The SilverChef Team
Sales Representative over commits just…
Sales Representative over commits just to get a sale, then message does not get passed on to the company and company charges unauthorised direct debits, has been 8 weeks but no resolution, plain futile words 'we are working on it'. How illegal can this be
13 januari 2026
Antwoord van SilverChef
Hi Moi,
A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au
From the team at SilverChef
Silverchef are a real company but...
Silverchef are a real company, don't be scared to trust them or use them. Having said that...three times now they have sent me defective machinery...twice just before my peak season/xmas/new year. I had allowed several months to acquire the machinery and get to know it before the peak seasons. Both times the machinery was defective or missing parts, and the time taken to rectify the situation was painfully long and meant I didn't get to use the equipment/make my life easier through the busiest time of the year.....TWICE! Silverchef went on holiday, and left me in thelurch with defective equipment TWICE.
1 januari 2026
Antwoord van SilverChef
Hi Tara-Jae,
Thank you for taking the time to share your feedback.
We can confirm the matter has been reviewed and a solution has been put in place. A member of our team has been in touch, and if you have any further questions, please contact us at marketing@silverchef.com.au
From the team at SilverChef
Super helpful staff and a really quick…
Super helpful staff and a really quick and easy process. Turn around time was way faster than I expected to get equipment installed. Thanks!
15 december 2025
Antwoord van SilverChef
Hi Amy,
Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.
From the team at SilverChef
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