SilverChef Reviews 

Easy, transparent and usefull. More you use them they get better! Would recommend to everyone!

All good
Thank you

The ease of application and follow up customer service. The guys at Premier catering where amazing to work with.

Manageable weekly rent for highly efficient equipment that serve the purpose, very satisfied

Worst customer service/ warranty possible.
My ice cream machine broke down 7-8 days ago. Still not fixed. I keep calling them and everytime they say it will be fixed shortly. I had to shut down during easter.

Great service

Excellent service, have used silverchef many times and highly recommend

I have been using silver chef services for over 5 years always amazing and great customer service

We have an ice machine that doesn’t work good! It’s a huge impact to our business

From start to finish, I received great service and speedy delivery which was well organised and had training on top of it. Really appreciate the help from Peter Watson, super helpful!

This company (now econolease)claims on their website
"If you buy, we’ll give you back a rebate on all payments made, to put toward the purchase price."
This is not the case I am trying to buy out the equipment and now it is more expensive than when I originally purchased it this place is a total scam

It was a good equipment you all always provided for me but this time equipment was some problems such as not working properly about feet of stove top that was not adjustable well and protective of lubbers underneath of feet most of them and one of the stove elements was curved. There was no explanation on the product lists before I leased.
My plumber who will have an explanation about this issues with certificate to you soon.

Staff member was great to work with, from start to finish.

There should be only 1 account manager per buyer….. only 1 point of contact.
At the moment it seems that there is 1 account manager per supplier, if a buyer is purchasing from 3 different suppliers then he may have to deal with 3 separate employees of Silver Chef.
This is both confusing and unnecessary.😊

Very smooth process! Great customer service

The whole team were awesome amazing.equipment are great pieces

Quick... easy... convenience plus! thank you!

I've received an email from silver chef about returning three equipments . Each machine costs around $450 as a processing fee ($1350 approx). Initially, I spoke with Customer Care and Local Sales Executive , and they only mentioned transportation costs of around $1000. We expressed concern about the expense and weren't interested in returning the items (detailed email send to supplier and silver chef sale person). But the supplier offered us less than $600 (and he only charged us $269 which is highly appreciated) to take this from us and deliver at your warehouse (Brisbane)and we agreed.

However, we've now learned that there's a processing fee, which wasn't mentioned earlier. When i received the paper work that time also not mentioned about processing fee. I have texted to the supplier regarding any other expenses he didn’t replied. All they wanted to sell new equipments with not informing extra charges and fees involved. I have all the documentation for that in emails and text msgd. The total cost, including transportation and processing, is around $1800, the three equipments are worth $3400. If we could keep them for future use or sell them through our sources is much beneficial.

We're unhappy about the unexpected processing fee (when we are buying equipments also there is a huge processing Fee), especially since one of the machines is brand new and unused. If silver shef wants to charge us, we're not accepting it and will explore other options or keep it for our upcoming cafe.
We purchase our equipment from local suppliers through SilverChef. However, when it comes time to return or upgrade, we are forced to ship the items to Brisbane or Melbourne at a significant cost, as SilverChef has no return warehouse in NSW. This will be our last agreement with them. While the Rental scheme seems attractive initially, the logistics and processing fees after and before upgrading are a major financial loss and a waste of time.

Easy, quick, good follow up.....