Silver Cross Reviews 

1.148
TrustScore 4.5 uit 5

4,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I love Silver Cross Products; we have the whole range for our little one. & will continue to buy ONLY from silver cross as our children grow. We’ve recently purchased the POP 2 stroller as our little... Toon meer

Beoordeeld met 5 van de 5 sterren

Wonderful experience from Silver Cross, we lost our shoulder pads from our Clic travel buggy. Originally SC didnt offer next day delivery on parts but we needed them as had a holiday booked in a cou... Toon meer

Beoordeeld met 1 van de 5 sterren

Appalling customer service. Pram has broken twice in under a year, and the company is actively ignoring all my emails. Zero support for parents left stranded without a working pram.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We recently bought the Silver Cross Breeze travel set and have been really impressed so far. It feels sturdy and well made, but still looks really stylish and premium. The travel system is easy to... Toon meer

Bedrijfsgegevens

  1. Winkelen en mode

Informatie afkomstig van verschillende externe bronnen

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(1.148)

382 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Needed a good comfortable pushchair

Needed a good comfortable pushchair , for in & out of the car for the school runs . For a 5 month old .
This is just the job , lovely colour , good steering .
Hood is excellent as it covers my baby , especially with the weather we are having at the moment.

13 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to navigate website

Easy to navigate website. You pay the price you choose in going for Silver Cross so no complaints. It certainly comes quickly. I haven’t opened the package as I want my daughter to do it herself. I am sure if there are problems silver cross will sort them out.

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This was the most straightforward…

This was the most straightforward purchase I've ever made. It took minutes to order, I've been updated several times a day and it was all delivered perfectly this afternoon. I couldn't be happier with the process

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Nippy little stroller

Nippy little stroller. No clear update as to when the stroller would be back in stock when pre-ordering, so if you need something for a specific date and can't afford to wait, go for something that's already in stock.

15 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Ordered official carry bag for our Nia pram and it was delivered less than 24hours after ordering despite only paying for standard shipping. Product is as described and fits our pram perfectly, including with the carrycot - as would be expected with reputable brand like Silver Cross. Wouldn’t hesitate to order directly from Silver Cross again

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Useful site

Brilliant site providing breakdown of the full travel systems on offer. Easy to use

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Benchmark of customer services

I had a problem with a recent order which was dealt with by customer services.

The operative deserves my highest praise for her kindness, efficiency and common sense in dealing with my case today.

It is very rare that ringing up any customer services could be described as “a pleasure” but in her case it truly was.

Her courtesy should be a benchmark and reflects so well on Silver Cross.

Thanks again

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid Silver Cross - child hand trapped

Avoid Silver Cross - Pop 2 broke trapping child's hand!
After only 6 months of use, our Pop 2 stroller broke whilst in use, trapping our child's hand. The screw connecting the seat the frame completely snapped and the pram on that side collapsed.
I bought direct from Silver Cross because of their reputation... I was very wrong!
After contacting silver cross they initially come across as helpful. I was offered a refund or replacement and given I still needed a stroller asap and the usual reputation of Silver Cross, I accepted the replacement. However, the replacement didn't arrive and when I phoned customer service, I was told the replacement hasn't even been dispatched (6 days after failure). On the latest call I am now not being offered a refund and so must wait again for another phantom replacement to arrive. Meanwhile the broken pram is sat in the hallway as it can't be collected until a replacement is delivered... Starting to see the craziness of this company and process?!

Please save yourself all this hassle and risk of injury to your child. I really believe I would be treated far better by Amazon or any other retailer than this shambles at Silver Cross.

15 juli 2026
Review zonder uitnodiging
Logo Silver Cross

Antwoord van Silver Cross

Dear Rachel

We’re very sorry to read about your experience, we completely understand how upsetting this must have been for you and your family.

The situation you’ve experienced is clearly not what we would ever expect, and we take reports like this extremely seriously. We’re also very sorry for the frustration caused by the delays and confusion around your replacement, as this is not the level of service we aim to provide.

We would really like the opportunity to investigate this fully and put things right for you. We have requested additional details from you via Trustpilot so that a member of our team can look into both the product issue and your customer service experience in detail. Please do respond to this request when you can, and we will prioritise resolving this for you.

Oncwe again please accept our apologies and we hope we can restore your faith in Silver Cross.

Regards
Silver Cross UK Customer Service Team

Beoordeeld met 3 van de 5 sterren

When ordering the stroller I ordered…

When ordering the stroller I ordered black but when the order was complete got a email and there sending sage

10 juli 2026
Review zonder uitnodiging
Logo Silver Cross

Antwoord van Silver Cross

Dear Marina

Thank you for your review.

We’re really sorry to hear about the issue with your order, as we understand how disappointing it must be to receive confirmation for a different colour than the one you selected.

We have requested some additional details from you via Trustpilot so that we can look into this further and help resolve the matter as quickly as possible. Please could you respond to this request at your earliest convenience, and a member of our team will be happy to assist you.

We value your feedback and hope to restore your faith in Silver Cross.

Regards
Silver Cross UK Customer Service Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer