Firstly, I only received my order today and yet you have sent out this request 20 hours ago. I just think that you should align your algorithms to be sent once a person has received the order and ha... Toon meer
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Lees wat reviewers zeggen
I’ll admit I was sceptical at first. We’ve all tried those cheap “scrunchie” exfoliators that were a fad — they worked for a bit but quickly became breeding grounds for bacteria and ended up doi... Toon meer
Placed an order and never received. Emailed them and they don't respond. I will be reporting this as fraud. Edit: 3/3/2026 - The response below is a lie. I have not been given a tracking number... Toon meer
Bedrijf heeft geantwoord
Love a good exfoliating cloth, until you try these you won’t know what soft skin feels like. I would highly recommend for face and body.
Bedrijfsgegevens
Geschreven door het bedrijf
Sima was founded in 2020. Since it's establishment, Sima has committed to selling excellent home products. Using cutting-edge research, we bring you quality products that transform the home into a soothing oasis.
Contactgegevens
144-42 Jewel Ave, 11367, Flushing, NY, Verenigde Staten
- +1 347-220-8677
- orders@simabrand.com
- simabrand.com
4,2
Goed
113 reviews
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van simabrand.com
Thanks! Love that you enjoy our products!
If I could put zero stars I would
If I could put zero stars I would. They auto ship. So beware they will charge credit card. I tried to cancel 48 hours before shipping to stop it. Nope they sent anyway. Now I have to wait and ship this crap back! Not worth $$. Customer service is horrible. My guess China is where this shit comes from. Buyer beware.
1 februari 2025
Review zonder uitnodiging
Antwoord van simabrand.com
Dear Barbara,
We are truly sorry to hear about your experience with our auto-ship program and customer service. We understand your frustration.
We would like to resolve this issue and make things right. Please email us at orders@simabrand.com so we can address your concerns directly and ensure your satisfaction.
Thank you,
The Sima Team
I recently ordered two pink shower…
I recently ordered two pink shower items for myself and a friend ( bank payment was taken out on the 30th of January),however, i have not had an e-mail to confirm my order or when i can expect my delivery etc.
I just need it confirmed that i have not been scammed by this company.
I would appreciate, some form of communication regarding my order please?
30 januari 2025
Review zonder uitnodiging
Antwoord van simabrand.com
Dear Heather,
We sincerely apologize for the lack of communication regarding your order. We understand your concern and want to assure you that we are here to help.
To resolve this issue and provide you with an update on your order, please email us directly at orders@simabrand.com with your order details. We will investigate immediately and provide you with the necessary information.
Thank you for bringing this to our attention.
The Sima Team
Legit company with legit customer…
Legit company with legit customer support Thumbs up!
1 januari 2025
Review zonder uitnodiging
Antwoord van simabrand.com
Thanks! Happy you love your Sima experience!
Don't Order this
I order December 2, 2024 for Xmas gifts, I haven't got any information for arrival yet. But the did send me a be patient message. Today is the 12/29/24.
2 december 2024
Review zonder uitnodiging
Antwoord van simabrand.com
Dear Sherese,
Sorry for late answer, we saw this message only now. We are so sorry to hear about the significant delay with your order placed on December 2nd. We completely understand your frustration, especially since these were intended as Christmas gifts.
The holiday season created an unprecedented surge in orders, which unfortunately impacted our processing and shipping times. We sincerely apologize for the delay and the 'be patient' message, which clearly wasn't sufficient. We also deeply regret that we are only now responding to your review; we missed seeing your message, and that is unacceptable.
We understand this is far from ideal, and we want to do everything we can to make it right. Please contact us directly at orders@simabrand.com so we can investigate the status of your order and explore all possible solutions.
We value your patience and understanding.
The Sima Team
I am not the one to write many reviews but...
I am not the one to go and write many good reviews but this company EARNED that Big time! product quality is amazing! i bought the black exfoliating towel for the body and for the face and that was so amazing! since than i bought the pink for my wife and the gentle face towels and let me tell you, their product are top quality! customer service is great! replied to my questions very fast! and the delivery was super fast!
I would recommend them to every person!
Thank you Sima brand, keep up the good work!
27 december 2024
Review zonder uitnodiging
Lightning fast shipping!
Order came fast, these are super quality products and I couldn't be happier!
10 december 2024
Review zonder uitnodiging
you can buy for your personal use never…
you can buy for your personal use never buy for amazon fba there invoice is terrible
8 november 2024
Review zonder uitnodiging
Made in China
I'm a bit disappointed as this website claims these are Japanese but they are made and shipped from China
I have spent over £70 for products I could have gotten from temu for less than half that
8 juli 2024
Review zonder uitnodiging
Lost packages and no help
Lost packages and have been going through customer services for weeks trying to get a refund. Fed up
8 april 2024
Review zonder uitnodiging
This company is a nightmare
This company is a nightmare. Do not buy these if you expect to return them. Have been going back and forth with a ton of emails for a few months just simply trying to get a return address. So far they have sent me FOUR different addresses. Insane and total chaos.
1 mei 2024
Review zonder uitnodiging
Item missing from my order
Placed an order for 3 shower towels. I absolutely love them!! But my order also included a face exfoliator - a free gift - but this never arrived. I contacted Sima and they initially agreed to send the face exfoliator but 10 days later they emailed saying I should ‘check’ as their fulfillment team were saying that all of my items were in the package - but they weren’t!! Very disappointing. I am grateful to have received the items for which I had paid but would never risk ordering from this company again, might not be so lucky next time!
9 februari 2024
Review zonder uitnodiging
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