Simons Reviews 

ZERO RATING!! I am disgusted that they produced a commercial advertising murder/euthanasia!! No one should promote or profit from murder/euthanasia. I will not buy anything from them. I saw a commercial they did today and was mortified!!!

If I could give less than one star I would. Simons stores are amazing. Simon's online-- DO NOT ORDER. Worst experience of my life. Delivered my purchase to the wrong address. They gave my phone number out to some random person that worked for Nationex (the delivery company) and they harassed me for days because I called Simons letting them know my order was never delivered. Had to block the number. It took two weeks and me saying I was not getting off the phone unless they dealt with this issue right now for them to refund me. Along the way I heard every excuse in the book. They were investigating. That my order was suddenly out for delivery again. That a supervisor would call me (three times I heard that). My address was hard to find (apparently Nationex has never googled an address or used a map app). I would never recommend anyone buy anything from Simons. I will never step foot in a Simons store again.

I am a great fan of Simons, but will not order from them again because of the terrible delivery service. I am still awaiting delivery of something that the Nationex tracking system claimed would be delivered two days ago. And it is absolutely no use asking customer service at Simons if they can track the order - they give a robotic response (in this case, to expect delivery on Monday, October 10 - which happens to be Thanksgiving.)

I used to really like this store but their stock of Chinese goods has increased. Good for Simons profit and the Chinese economy. It's like buying energy from Russia. To make matters worse they do not disclose the origin of the clothes online. I choose to not support China or Russia. I doubt I'll do business with Simons again.

Poor quality..faded after 1 wash..also if you are planning to buy medium size, buy large size...

They use Nationex which offers the worst delivery service I’ve ever experienced. I'm at the point where if I order something I have no expectations whenever I'll receive it. I keep receiving e-mails from Nationex telling me to expect today delivery which is just a bunch of lies. And when you call Simons customer service, do not expect very much from them except a phone call directly to Nationex.

Client de longue date ici. J'aimerais qu'ils offrent une option de livraison plus rapide via UPS ou Fedex plutôt que toujours le standard livraison gratuite via Postes Canada. Je vous ai déjà écrit 2 fois pour m'en plaindre et espérons que cette review Trustpilot parviendra à faire bouger les choses enfin.

Cela étant dit, je dois cependant m'incliner devant le rapport qualité-prix offert encore cette année par Simons. En cette période inflationniste, Simons reste l'un des rares grands magasins de vêtements en ligne au Canada continuant d'offrir les mêmes prix que ceux de l'année 2018 à sa clientèle. Bravo.

Simons uses Nation Ex for their shipping which is probably the worst shipping company. They advertise 4 to 7 business days for delivery, but it takes much longer than that. When I have emailed customer service about my orders being late, they don’t do anything. Why say it’ll take max 7 business days when this is clearly not the case and you won’t even help your customers? Every other shipping company will take half the time Nation Ex does.

Never have I witnessed such a dramatic decrease in quality, combined with an equally dramatic increase in price. I used to dedicate 90 percent of my shopping to Simons, sadly it is a company in aesthetic and ethical decline.

I do all my shopping online due to the raging pandemic (omnicron), even my groceries. I’m at higher risk to end up in the ICU and I want to spend as little time as possible out in public spaces.
I recently placed an online order with Simons. I wasn’t able to manually update that I’m okay with the package being “safe dropped” outside my door. I live in a safe neighborhood with houses and there’s never any thefts of parcels around here.
I’m sure we have all experienced mail delivery companies not even attempting to delivering parcels, just throwing the notice-for-pickup on the door and then leaving. This happened with my order from Simons despite both me and my husband working from home. To my surprise, Simons have some really strange agreement with Canada Post that won’t even allow me so send someone else to the post office to pick up the parcel.
I emailed Simons and suggested that perhaps they should allow customers to choose to have their package “safe dropped” if they want, given it’s a raging pandemic.
They basically replied that they agreed it would be safer for customers if they’d allow safe-drop, but that it was more important to them that customers in appartment complexes would be able to recieve their parcels safely.
In other words, Simons doesn’t want to take responsibility for lost goods, at the expense of their customers personal safety during a pandemic.
It is safe to say, I won’t be shopping anything else from Simons as long as they cannot get more flexible and cater to our needs (like literally every other online e-commerce site does).

Nick was impeccable. What a joker. Really made our night!

Best customer service ever! Every time I purchase at the store or online, I'm always satisfied with the purchase and the customer service!

I usually love simons but this time not so mutch, the say on the site that the delivery will be made by Canada post but it not. It deliver by Nationex a realy bad delivery company, the fact that it not deliver by Canada post mean that there is 95% chance I won't be getting my delivery because I'm working and also I will lose all the rebate i got on it. If they said it wasn't Canada post I would have a it deliver to the store.

I have shopped online many times with Simons during the pandemic and the ship to store is a great service. Quick turnaround and polite, friendly and helpful Simons customer service employees when you pick up. Products are great quality for the price. My “go to”store,

I live close to a store so it was easy to return any clothing that didn't fit. I ordered online during covid and everything went fine. The quality is decent for what you pay for and is similar to other fast fashion brands such as Zara or H&M

I bought a pyjama from the brand Miiyu And it stinks so much. It smells like chemical. I watched it many times and it doesn’t work. I don’t think I will buy another one.

I’ve ordered from Simons several times and always had a good experience. But this time I ordered a huge order weighing 37 lbs, so they shipped via purolator instead of Canada post. I had 7 things missing in my package!!!!! I’m so furious and this is beyond frustrating. Their customer service closes early so I can’t even talk to anyone.

I would have to say that I'm skeptical about the quality of Simons merchandise. I ordered some clothing, which arrived promptly. But everything shrank when I washed it - though I washed it in cold water and didn't put it in the dryer. The inside seams also frayed after one washing.
The items I ordered had all received glowing reviews on the Simons website, which makes me wonder about the authenticity of the reviews and/or the consistency of the quality of the products being sold. I doubt I will order from them again.

The minimum price for free shipping was only $25 when I first started buying from them, about 9 months ago.

At some point they changed it to $50 and now it's $75.

I wonder how long that'll last.

I’m quite surprised of the bad reviews. Simons is my go to store for absolutely everything and out of maybe 100 orders i’ve only been disappointed once. Customer service is great, shipping is quick, and they have a great selection of clothes, designers, home decor. They have been struggling a bit with order processing time because of the pandemic, but I consider this a minor issue compared to all the positive there is to aay about the company. I 100% recommend ordering from Simons to everybody