simpled.uk Reviews 360

I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for. The powder coating is flawless - completely smooth with no spots or blemishes. I wasn’t a fan of the logo being visible, so I contacted customer service for advice. They suggested simply flipping the plates over during the install, which worked perfectly and looks much sleeker. Delivery was fast, and the part itself feels sturdy and well-made.

Minor issue with outside door handle, spoke with Simpled, rectified immediately with replacement handle sent out next day.

Always found this company very helpful.

Purchased a door lock for my new door. Love everything about it, the options for entry and the ease of installation. Product developed a fault after 6 months but I have to say the after sales service was next level. I wouldn’t hesitate to deal with this company again and I’ll be recommending them to all my friends

My Simpled Slim Handle had an issue and Elnaz responded straight away and was extremely helpful. The problem is now solved and the handle is great and working well.
Thank You!

The UK Brand Myth: I paid a significant premium for these locks because I wanted to support a UK business and have the peace of mind of London-based support. It was a massive mistake. Simpled is a corporate facade operating out of a WeWork address, selling fragile hardware with a support system designed to stall and frustrate.

Pricing Chaos: There is zero consistency in their pricing. They list these locks at £169 on their website, sometimes discounted to £99, while charging £139 on Amazon. It is a blatant attempt to see how much they can squeeze out of you.

The Hardware Saga: I ordered three units initially. One arrived with a broken front panel. Despite the heavy price tag, this isn't some bespoke system. The locks run entirely on a basic, third-party app (TTLock). Worse yet, the core biometric feature is practically useless; the fingerprint sensor is so unreliable that the lock mostly wouldn't open even after 8 to 10 attempts. The replacement I eventually received for the broken unit appeared to be a used customer return and was just as defective.

The Most Ridiculous Part: When I had to replace another faulty component, the shipping took a full week. To make matters worse, they had the audacity to blame me for a part that broke while I was simply trying to fix their defective hardware. They then tried to charge me an extra £33 for the replacement part. I was only in that position because their original product was faulty, yet they tried to turn it into a profit-making opportunity.

The Support Nightmare: They boast about UK resident support, yet it routinely took them 24 hours or more to reply to a basic email. I spent a week in an exhausting loop of stalling tactics. Even after management admitted they got many things wrong, they suggested a resolution with an offer I didn't even ask for. Given the days of physical labor and the sheer administrative hassle they caused, the offer was quite frankly insulting anyway!

The Truth: I have since ripped these out and replaced them with alternative locks that cost only £40. To be honest, the £40 replacements are far superior in every way. The biometrics work instantly and the build quality puts Simpled to shame.

The Verdict: Save your money, your time, and your doors. You can buy a better product for £40 elsewhere and avoid the headache of a company that cares more about its image than its customers. It is up to you to make your own mind up, but I have done the legwork so you don't have to.

Really u happy since having this door handle. Poor customer service I have not heard back and I have NO FRONT DOOR HANDLE. IT FALLS OFF AND I CANNOT GET IN MY HOUSE

I had a very good experience with them I had a very small problem with the little screw at the bottom they immediately sent me out a new backing plate and all this happened over the Easter holiday I highly recommend these locks great stuff simply

Nice door handle replaced our Yale one whcih wasn’t ideal

Can’t fault the service, very quick response & new part on the way

We have had our Simpled door locks for 18 months. A contractor broke the inside handle to our rental property. One call to Simpled tech support and a new door handle was dispatched under warranty. It arrived in two days and I fitted out. Once again excellent customer service for a brilliant product.

Great UK based support for their smart lock, used for golf sim access, would recommend

I purchased the Leverline for an internal door in a large office. The first unit that was sent out has a fault, but the tech support/customer service team were on top of their game and quickly sent out a replacement.
Fitting and setting up the lock was simple and provides peace of mind.

i had never heard of these until a friend told me about them, there's been a couple of glitches like the fob stopping working and hubby couldn't get in and set off the alarms. but i think its just a teething error.
it is still weird having no key but i love this idea.
the delivery was very quick and

When we needed some support with an issue we were having, they responded quickly and efficiently, enabling it to be resolved. First class service.

Outstanding product. Outstanding customer support.

I had an issue 18 months after purchase where the motor was not initiating on unlock. Contacted Sipled customer support where I was replied within 2 hours and a replacement part sent out that same day.

Can't fault Simpled and will of course absolutely recommend.

I love the products, delivery was excellent, and the customer services from this company is excellent. Well odne guys.

I’m very satisfied with the new SS smart door lock. It’s a significant improvement over the previous version, with smoother performance and a sturdier built quality. Installation was straightforward, and everything works exactly as advertised. On top of that, the service was excellent—fast, professional, and genuinely helpful. Overall, a great upgrade and well worth it.

Great customer service and support.
I’m a locksmith and I installed a Simplet product for my customer. The customer was an 86-year-old lady, so I needed some extra guidance during the setup. Simplet customer service helped me step by step. I worked with Steve Kerr, who was very helpful and gave clear advice that made everything much easier. If you have any problems, they are always happy to help. I definitely recommend this company.

Great website and good service

The smart door lock works as expected.

Initially I gave a rating of 1 star because I tried multiple times to contact customer service via phone and email and didn't get a response.

However, they have since addressed my concerns and fulfilled my request.