simply swim Reviews 

Jammers were as described. Delivered in the manner I’d expect.

1st class job all round.

Ordered a swimming fin for a last minute holiday so paid extra for next day shipping. Received a dispatch notification the next day to say the item had been shipped with tracking number included and then received a message to call them towards the end of the day. After several attempts at phoning back and held in call centre queue without success (they hang you up after each 5 minute wait) we are now in the next day and I find out they never had the item in stock and a dispatch notification does not, in fact, mean the item dispatched but only a label was printed... Disappointed to say the least. Would not use again. Stock levels cannot be trusted and internal communication clearly needs work as dispatch notifications are meaningless.

Returned a costume as advised on their website followed instructions and was given a reference by them - taken to same post office I always use and returned other items to Asos (eho received the return) yet Simply Swim advise me they have not received their return and have said there is nothing they can do about it! So I am £60 down and nothing to show for it ccustomer service is shocking do not order from this company unless uou intend to keep everything! Will NEVER ise again or recommend them!

I was extremely pleased with the customer service and the very prompt response to any questions asked , excellent in every way .

Terrible company. They refused to pay for my return postage on an item that was misdescribed on their website. So I will end up paying £4 delivery for an item that cost £14.99 and an additional £4 to return it.
The fins were described as fitting size 6 to 8. We needed size 6. The length was accurate but they were so wide that they wouldn't stay on (my daugher's foot is not narrow at all). I can't imagine anybody has a size 6 foot that wide. I explained that they did not fit a size 6 as described and please could I return for free. They insisted I pay the return postage. I will not use them again for our swim club purchases. I was trying to support an independent company and expect better service.

I see there are other very similar reviews to mine on here. It's a shame as if they had simply apologised that the item wasn't as described and offered to pay the return postage I would have used them again. I've been in a similar position with other purchases in the past and issues have been dealt with with much more respect for the customer.

Lockdown seems to have not only affected the bottom line at SimplySwim Reading ( RG1 8NQ) but their honesty in trading. I strongly suggest to any customers of Simply Swim to open all the packages that comes through to check the state of their order(s). I strongly recommend videoing the opening of your order(s) and the state of any returns before repackaging so that no “tricks” can be played to relieve you of your hard earned money.
We ordered 2 racing swim suits, kept one in the bigger size and since it fitted we did NOT bother opening the other package containing the smaller size swim suit. It was returned according to their policy, and a few days later was told it was not fit for resale as it appeared soiled by either deodorant or body lotion. The images sent to us as proof, in my opinion, clearly show that it is NOT the same race suit: the inside of the returned one is blue and the inside of the kept swim suit is grey.(I wish i could insert the images in this review but it seems impossible). They claim it was the lighting. As it is their words against ours, we lost £265!!
Simply Swim, you will NEVER AGAIN have our trust hence our business.
I will now proceed to write to TradingStandards UK.

Fantastic service!! Delivery within less than a day. Ordered new race suit for my daughter and wow arrived in super fast time! Thank you very much! Will definitely order from you again !

Purchased some new Google’s all as in order and effective delivery

My one stop swim shop, always have everything I need and delivery is quick and free.

I would give it 0 stars if I could haven’t received my order one week later after paying for next day have sent x4 emails have called endlessly. Keep getting through to the swim line and the shop who claim to be an online store never pick up . I still don’t have my order or the correct tracking or an acknowledgment for my order it’s a fraud company and

Love my new goggles. Speedy service.

Good range and prices and delivery was quick.

Very disappointed, had to return an item and I knew I had to pay for return (Unlike any other company!). They appear to have taken double the £3.95 quoted on their website. Have emailed twice and no response.

I bought a pair of swimming costumes. One of the items was ridiculously sized (far from typical UK sizing) so had to be returned. I had to pay £3.95 to return and then because the return took me below the free delivery charge, they deducted another £3.95 from my refund.
£8 is too much to return an item. I'll use Amazon next time and wont bother supporting independent businesses like this.

Despite the Royal Mail being weird with their track and trace and nothing happening on it except for one whole week despatched but nothing else from that first date! Richard at Simply Swim, immediately replied to my email and despatched another order which I received the next day. Very impressed with your service. Thank you so very much

I ordered an item, the wrong item turned up. I had a quick response with return labels, and told it wss a picking error. I'll be taking a full refund, and have to take the inconvenience of going to the post office on the chin.

I ordered a swimming costume in the sale but received a different design. On Wed 30th Dec I emailed to explain this but have not received a reply. Subsequently I have posted it back to you with a letter explaining the situation and asking if the correct swimming costume can be posted or a refund. In addition to the disappointment of not receiving the item i ordered, i also incurred the cost of rerurn postage. I have ordered many costumes from you in the past without ever having any problems but this has left a sour taste in the mouth.

No problem with ordering, delivery or the products purchased. No complaints. Good service.

They dealt with my order extremely well! I ordered a swimsuit and didn't like it so it sent it back for a different one, they sent it and arrived in 3 days! Then the new swimsuit was a size too small and once again the new one arrived within 3 days! Amazing service and the swimsuit is super quality!