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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Square MDF Skirting Ordered around 45 metres of product, pre painted. Delivered within a week, in fantastic condition. No dints, knocks, lumps or bumps. Delivery service was great too, with a frien... Toon meer

Beoordeeld met 5 van de 5 sterren

Product was top quality, primed with a smooth finish. Items in perfect condition ready to install. The Dado was particularly good, very nice design which allowed us to add panelling below. Being avail... Toon meer

Beoordeeld met 5 van de 5 sterren

Super fast delivery considering they are profiled, primed and shipped to order! They were wrapped and protected really well which helps a lot when you are running several jobs at once. Also, and most... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent product, fast delivery and a very helpful delivery driver. What more can you ask for. The go to place for your materials.

Bedrijfsgegevens

  1. Bouwmaterialen leverancier
  2. ook in
  3. Bouwwinkel
  4. Decoratie- en interieurwinkel
  5. Fabrikant

Geschreven door het bedrijf

MDF skirting board & architrave available in 60+ designs & custom sizes to suit your home. Quantity discounts available with skirting from £1.08/m. UK wide delivery to trade & public.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

279 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(279)

50 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

We have used the company many years…

We have used the company many years previously and found them to be excellent, so when we decided to renovate another room we decided to use Skirtings R Us again. As before everything was easy from ordering on line to making the payment. Very quick on delivery and the product excellent.
Highly recommended.

17 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality product

Quality product, delivered perfectly on time, looks great installed and will use again for sure

21 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a very good experience and plan…

I had a very good experience and plan to order more architrave very soon. The product was as described and seems well made, nice and straight with a decent coat of primer. I was contacted ahead of time to confirm proposed delivery date was fine and delivery driver was happy to help me carry loads of skirting and architrave into the house. Would recommend

23 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst customer service I’ve ever experienced

The worst customer service I have ever encountered. I normally refrain from negative reviews as I’d hate to have an effect on a persons business. But this was so extreme I feel people need warning.

Answer machine message received to inform my emails were bouncing back and they would like to ‘discuss’ delivery. I was away and called 36 hours later to apologise.

I was told my package was wrapped and being delivered today. I expressed my concern as I was in work and there was rain and hundreds of pounds of product would be ruined. I was transferred to a manager who was the most unhelpful and most un empathetic person.

He informed that the delivery would take place today regardless, the driver would call thirty minutes prior and I or a representative would have to return home to receive the product. I explained I was working and could not. He went on to state ‘well you should’ve answered your calls and emails when you were on holiday’ horrified I explained that I had not been away on holiday but with a sick relative and had received no emails and only one answer message which I was responding to on a timely manner.

Even after I had informed of the family situation I had been away dealing with, he continued to be negative, unhelpful and at points I could hear him laughing.

He acknowledged I hadn’t received the emails as he had bounce backs. I explained I was perplexed as to why he’d planned delivery when I clearly hadn’t received his correspondence and he informed his company was ‘too busy with too many moving parts’.

Please bear in mind the delivery price for this companies product is extremely high!

I requested that the product not be left as there was no ‘safe space’ and it would be ruined. To which he informed his t&c’s covered the company leaving products.

I arrived home to it placed on my drive, not fully covered on old mouldy wood with nails sticking up that my children almost stood on.

The product itself is bobbly, it chips really easily and is not worth the price. This coupled with such an awful customer service compels me to warn others to steer clear. If anything is wrong with your product or delivery they will not assist, apply any compassion or sense and may even appear to be laughing at the awful and stressful situation you find yourself in.

Honestly, the worst experience I have ever had with customer service.

5 juni 2024
Review zonder uitnodiging
Logo Skirtings R Us

Antwoord van Skirtings R Us

Hi Sonya,

I’m sorry you feel this way and apologise for your circumstances.

Having reviewed the phone call, the situational confusion occurred when you said you had not been responding to communications because ‘you were on holiday’. I can also confirm there was no laughter whatsoever at any point.

Unfortunately email bounces are forwarded to an unmonitored mailbox to help keep mailboxes clear. I will investigate changing this, but that why we also left you a message.

Its common practice to be notified of a delivery date when you order something. To clarify, this is exactly what happened, it was not objected to, and it is the same delivery communication method used at any store, not just ours. We did also say on said message that we would proceed unless we heard back from you, which we didn’t until too late.

We did offer you a redelivery option for a later date which you rejected but you also didn’t want delivery on that day. So there isn’t actually any solution we could offer if both delivery and redelivery were both unacceptable options. However we do offer our apologies for the frustration caused as it seems this is not what you wanted to hear.

Regards,
Skirtings R Us

Beoordeeld met 1 van de 5 sterren

Don’t ignore all of the other bad reviews

Don’t ignore all of the other bad reviews, I wish I had stayed clear.
Items delivered not as described, reported following their aggressive rules which state you must declare on your driveway before they go into the property if they are faulty or not. Their driver is itching to get away causing pressure on the customer to check the items. Over four days wait for response via email and their agents can’t answer questions, they just give you any answer so they can hit reply. Absolute waste of time and money. Stay clear - buyer beware. I will be claiming funds back via credit card claim.

1 mei 2024
Review zonder uitnodiging
Logo Skirtings R Us

Antwoord van Skirtings R Us

Hello Stacey,

Thanks for your review and I’m sorry you feel this way.

We did ask to investigate further but have yet to receive a response to this. Neither has any action been requested, this review being the first we have heard back.

Looking at the timeline of this case, you emailed late on the Friday 24th of the bank holiday weekend and we replied prior to 8am on the Tuesday morning (next working day).

We were closed for 3 of the 4 days cited, and responded within 2 working hours. Nevertheless I apologise and recognise we can always do better, but don’t have plans to open on weekends or bank holidays.

As a proportion of all orders we don't get many issue, especially since shifting to delivery via our own vehicles. This is how we were able to identify you from this review.

Regards,

Skirtings R Us

Beoordeeld met 5 van de 5 sterren

Cannot fault the product or service

Second time I have used Skirting R Us and a very happy customer.
Ordering easy with lots of details and guides.
Delivery was brilliant, lots of comms and confirmation on the day.
Product is just what I wanted with no issues. Couldn't ask for anything more.

6 maart 2024
Review zonder uitnodiging
Logo Skirtings R Us

Antwoord van Skirtings R Us

Nice to know its looked at and used. Thx Rob!

Regards,
Skirtings R Us

Beoordeeld met 5 van de 5 sterren

Definitely recommend

Good communication and choice of products, prompt delivery and at the time they advised, well packed, good quality and fair price.
Very happy and would definitely recommend.

8 februari 2024
Review zonder uitnodiging
Logo Skirtings R Us

Antwoord van Skirtings R Us

Thx Alec!

Regards,
Skirtings R Us

Beoordeeld met 5 van de 5 sterren

I have used this company twice know and…

I have used this company twice know and cannot speak highly enough of the company and its products but also in particular Tammy and John, nothing was too much trouble, they are polite, extremely helpful, nothing seemed to be an issue that couldn't be dealt with. Not to mention the quality product at reasonable prices. Thanks again for all your help.

28 maart 2024
Review zonder uitnodiging
Logo Skirtings R Us

Antwoord van Skirtings R Us

Thx Keith. They both do a good job. I will pass your praise back to them!

Regards,
Skirtings R Us

Beoordeeld met 5 van de 5 sterren

Very helpful company

Very helpful company, very happy with the skirting and architrave we received.
Quick delivery, helpful delivery driver to.
Would recommend skirtingrus

26 maart 2024
Review zonder uitnodiging
Logo Skirtings R Us

Antwoord van Skirtings R Us

Glad we were able to help.

Regards,
Skirtings R Us

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