Good product at a value for money price. The only big disappointment is that no spare parts are available to repair a previously purchased case, of exactly the same type, which got damaged on its very... Toon meer
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We just recently purchased the Skyflite Zest luggage sets in Blue. Extremely pleased with the whole process with a clear and concise website from ordering to delivery. The quality of the cases l... Toon meer
Bedrijf heeft geantwoord
Excellent service .ordered 2 only 1 delivered.one phone call all sorted delivered next day .could not fault service ,was nice to be able to talk to somebody.
Bag arrived with a defective handle, Skyflite were very quick to analyse the video and despatch a new bag the following day. It’s the perfect size for small stays and quick trips. Two outer zipped p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Skyflite. Nearly 60 years of manufacturing experience and expertise goes into each Skyflite product. From our UK base and our offices in Hong Kong and Shanghai, we produce a constantly evolving range of products renowned for their quality, value, and innovation. Thank you for choosing Skyflite. We look forward to travelling with you!
Contactgegevens
14 Island Centre Way , EN3 6GS, Enfield, Verenigd Koninkrijk
- 01992764661
- enquiries@skyflite.co.uk
- skyflite.co.uk
4,3
Uitstekend
119 reviews
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Excellent Quality and stylish design - highly recommend SkyFlite Luggage.
I have been a loyal customer of SkyFlite for many years. My previous suitcase was from their Dolomite range, and it has travelled all over the world with me – from Penang and Cascais in Portugal, to Florida and Alicante, just to name a few. I usually go away at least three times a year, and the suitcase has never let me down.
The quality is excellent, the design is both stylish and practical, and the durability is outstanding. I have had that suitcase for over five years, and it is still going strong. The only reason I am upgrading is because my daughter borrowed it and has yet to return it – and it is looking unlikely that she ever will!
I have just purchased a matching set from the Plasma range for myself and my husband, and I am so impressed with the new designs. They are modern, lightweight, and easy to handle. I absolutely recommend SkyFlite suitcases – they are reliable, well-made, and great value for money.
2 mei 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Jessica,
Thank you so much for your wonderful review and for being such a loyal Skyflite customer over the years!
We’re thrilled to hear that your Dolomite suitcase has been a reliable travel companion on so many incredible journeys.
Wishing you many more memorable travels with your new Skyflite set!
Kind Regards,
Skyflite Customer Service
The best suitcases
I’ve recently purchased by second set of Skyflite suitcases. My last cases lasted me almost 8 years! They have impressed me again. The design and quality are unmatched, what you get for the price is amazing. I’m extremely impressed with my purchase. Thank you Skyflite!!!
4 mei 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Grand,
Thank you so much for your kind words and long-standing loyalty to Skyflite!
It means a lot to know our designs and durability continue to impress.
Wishing you many more adventures ahead!
Kind Regards,
Skyflite Customer Service
Very disappointing
Just been to store for full refund. Bought 2 suitcases Feb 2025 for 4 week trip in March 2025. The lock on one broke after a couple of weeks and then the wheel had come off when we retrieved it from the carousel on our return. The internal zip puller came off the second case, rendering that compartment useless. I am glad I reported the issue with the lock to the store where we purchased the suitcases when it happened, as the wheel subsequently came off. The poor wheels seem to be the responsibility of the airline!!! The store had a notice on the till counter pointing this out- any damage occurring during transport is not covered by the guarantee. Very disappointing.
17 maart 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Whitehead,
Thank you for your feedback, and we’re sorry to hear about the issues with your suitcases.
At Skyflite, our 5-year guarantee covers manufacturing defects only. As outlined in our policy, accidental damage, transit damage, and general wear and tear are not covered.
We appreciate you reporting the lock issue early and are glad the store was able to process a refund. Please note that transit damage is not covered under guarantee, which is standard across the industry.
Your next step would be to make a claim directly with the airline for the damage caused.
We understand your disappointment and value your feedback. If you need further assistance or support with a claim, please don’t hesitate to contact us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear Mrs Rayfield,
Thank you so much for your kind words!
We're thrilled to hear that you were happy with our service, prompt delivery, and the quality of our product.
We appreciate your support and look forward to travelling with you!
Kind Regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear Friend of Ted,
Thank you very much for your kind feedback! We are delighted to hear that you had a positive experience with our team and customer service.
Kind Regards,
Skyflite customer Service
I’ve been using my set of SkyFlight…
I’ve been using my set of SkyFlight suitcases for over two years now and they’ve been amazing—such good quality with zero issues. They’re durable, reliable, and just keep getting more stylish with each new design. Perfect for everything we need them for!
14 april 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Olivia,
Thank you so much for your wonderful review!
We're thrilled to hear that your Skyflite suitcases have been performing so well for you.
Safe travels and enjoy your next adventure with Skyflite Luggage.
Kind Regards,
Skyflite Customer Service
Recently purchased a lovely suitcase as…
Recently purchased a lovely suitcase as my carry on for a weekend trip in amsterdam and was worried as i was flying with easy jet. However came across this company as recommended by a friend and i was able to fit so much into the suitcase and it was the perfect fit for the requirements! Great customer service too i would definitely recommend!
7 april 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Molly,
Thank you so much for your kind review!
We're so glad to hear your suitcase was the perfect travel companion for your Amsterdam trip – and that it passed the EasyJet test.
We really appreciate your recommendation and hope to join you on many more adventures!
Kind Regards,
Skyflite Customer Service
Poor quality suitcase
Like too many others, I wish I'd read these reviews before buying a large hard-shell suitcase. After the first journey by air the material around the zip has torn, the built-in lock was broken and the case was almost useless. Yes it is the fault of the airline company (Emirates) but nevertheless suitcases should be able to withstand the kind of handling they get.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Andy,
Thank you for sharing your feedback. We’re sorry to hear about your experience with your suitcase.
While airlines are responsible for handling luggage during transit, we understand how frustrating it can be when damage occurs. Our hard-shell suitcases are designed to be durable and long lasting. All our products come with a 5-year guarantee against manufacturing defects. However, damage caused by airline handling is unfortunately not covered under our guarantee, as is standard across the luggage industry.
We always recommend reporting any damage to the airline as soon as possible, as they may be able to assist with compensation or replacement.
If there’s anything we can do to help or if you have any questions about our guarantee, please don’t hesitate to reach out to our customer service team enquiries@skyflite.co.uk
Kind Regards,
Skyflite Customer Service
Item as described and arrived on time…
Item as described and arrived on time in good condition
4 februari 2025
Antwoord van Skyflite
Dear Ms NeedavageBurnett,
Thank you for your feedback!
We're glad to hear that your order arrived on time and in great condition.
We hope you enjoy your purchase!
Kind Regards,
Skyflite Customer Service
I’m really impressed with the customer service
Great Customer Service! While on holiday, I forgot the combination to my Skyflite suitcase and was worried I’d be stuck. I called Skyflite’s customer service, and they quickly helped me reset my lock. They were professional, helpful, and made the process so easy. I’m really impressed with their support and would highly recommend Skyflite to anyone looking for quality luggage with excellent service!
7 februari 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Alex,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service team was able to assist you quickly and effectively. Providing helpful and professional support is something we take pride in.
We appreciate your recommendation and your trust in Skyflite!
Kind Regards,
Skyflite Customer Service
Antwoord van Skyflite
Dear David,
Thank you for your review.
We're glad you're happy with the quality of your Skyflite accessories and our speedy delivery.
Wishing you many great travels with them!
Kind Regards,
Skyflite Customer Service
New Suitcase purchase.
Website was very easy to use and had a great amount of detail on it, which was useful for me making the right choice of suitcase I needed.
Details such as size, width, depth and height, as well as capacity of the suitcase.
I needed to contact customer service for an issue, nothing major and they responded to my query with a speedy and positive reply.
The only thing I would say is for the amount I spent, I purchased 2 large suitcases, I would have thought delivery should have been free.
Delivery was received as promised and the suitcases were well protected with the packaging.
I have yet to use the suitcases so cannot comment on this part. But I'm sure they will be fine.
28 januari 2025
Antwoord van Skyflite
Dear Ms Usher,
Thank you so much for your thoughtful review!
We're thrilled to hear that you found our website easy to use and the product details helpful in making your decision.
It's also great to know that our customer service team was able to assist you quickly and effectively.
We hope the suitcases serve you well on your travels and if you need anything else, feel free to reach out!
Thank you for choosing Skyflite.
Kind regards,
Skyflite Customer Service
Super quick delivery!
27 januari 2025
Antwoord van Skyflite
Dear Ms Schoor,
Thank you for your feedback! We’re glad to hear you were happy with our quick dispatch time.
Thanks for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Best company around such durable…
Best company around such durable suitcases! Love their products
14 januari 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Zemaityte,
Thank you for your review!
We're happy to hear that you're loving your suitcase and that it’s holding up well.
We look forward to continuing to serve you on your future travels.
Kind Regards,
Skyflite Customer Service
Wonderful customer service
Lucy at customer service confirmed that a faulty wheel was covered under the guarantee. She then spoke to my retailer and I received a full refund. I have spent my refund on an identical Skyflite case as I think the quality of the case and the after sales service are excellent.
8 januari 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Waters,
Thank you for your kind review.
We're thrilled to hear that Lucy provided excellent customer service and that your issue was resolved to your satisfaction.
We truly appreciate your trust in our quality and after-sales support.
Kind Regards,
Skyflite Customer Service
I wish I had read these reviews before…
I wish I had read these reviews before buying two Skyflite Rapide cases from TK Maxx, I would not have bought them. After only two trips one of the wheels was broken off. Skyflite were not interested at all and do not do replacements wheels. I would be interested to know if anyone else has had a similar problem and managed to find replacement wheels. Even from TK Maxx these are still relatively expensive cases and I would expect them to last. I will not buy this make again.
2 januari 2025
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Evision,
Thank you for your comments. We're sorry you've not had a good experience.
We do not offer spares due to our guarantee policy.
Transit damage isn’t covered by guarantee, but if transit damage occurs, the carrier will offer compensation to purchase a new case, or replace the case directly.
If you need any assistance progressing a claim, please don't hesitate to contact us at enquiries@skyflite.co.uk
Kind Regards,
Skyflite Customer Service
Ich liebe meinen Skyflite
Ich liebe meinen Skyflite, er hat mir schon auf mehreren Reisen treue und gute Dienste geleistet.
Selbst Extrembelastungen wie mehrere Zugfahrten quer durch Europa nahm der Koffer problemlos.
Er ist robust, die Räder sind leichtgängig, die Griffe bequem zu tragen/zu schieben, das Innenfutter ist sehr gut verarbeitet und mir gefällt das Material sehr gut.
Kann ich bedenkenlos weiterempfehlen.
Daher volle 5 Sterne.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Skyflite
Thank you so much for your review.
We’re delighted to hear that your Skyflite case has been a reliable companion on your travels across Europe.
It's wonderful to know that you’ve had a good experience with your case.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Quick customer service
The lock jammed but Lucy from customer service sent me a quick email to resolve the issue.
The website has tel number and info about resetting locks.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Skyflite
Thank you for your review.
We are pleased that Lucy could resolve your issue quickly and effectively.
Thank you for choosing Skyflite!
Lost my combination to suitcase
Lost my combination to suitcase. Rang Skyflite and Paul and Lucy responded immediately with simple easy instructions which allowed me to resolve the issue. Thank you both. Sue
16 oktober 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Sue,
Thank you for your review!
We're so glad that Paul and Lucy could resolve your issue quickly, and effectively.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
RUBBISH PRODUCT
RUBBISH. DO NOT BUY.
Skyflyte have managed to cheapen the quality of their suitcases to the point of uselessness. First Outing abroad using a reliable carrier and the suitcase turned up at the destination airport broken beyond repair. On internal inspection, the absurdity of the build was apparent. Absolutely unadulterated cheap rubbish. Held together with plastic rivets through totally inadequate plastic backing.
2 september 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr & Mrs Johns,
We’re very sorry to hear about your experience.
All Skyflite suitcases are designed to meet industry durability standards and are covered by a 5-year guarantee against manufacturing defects.
However, damage sustained during transit is not covered under our guarantee, as this typically falls under the responsibility of the airline or carrier.
We always recommend reporting such damage to their representatives before leaving the airport.
That said, your feedback regarding the internal construction is appreciated and will be shared with our product development team for further review. If you'd like to share more details or photos, please feel free to email us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
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