Good product at a value for money price. The only big disappointment is that no spare parts are available to repair a previously purchased case, of exactly the same type, which got damaged on its very... Toon meer
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We just recently purchased the Skyflite Zest luggage sets in Blue. Extremely pleased with the whole process with a clear and concise website from ordering to delivery. The quality of the cases l... Toon meer
Bedrijf heeft geantwoord
Excellent service .ordered 2 only 1 delivered.one phone call all sorted delivered next day .could not fault service ,was nice to be able to talk to somebody.
Bag arrived with a defective handle, Skyflite were very quick to analyse the video and despatch a new bag the following day. It’s the perfect size for small stays and quick trips. Two outer zipped p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Skyflite. Nearly 60 years of manufacturing experience and expertise goes into each Skyflite product. From our UK base and our offices in Hong Kong and Shanghai, we produce a constantly evolving range of products renowned for their quality, value, and innovation. Thank you for choosing Skyflite. We look forward to travelling with you!
Contactgegevens
14 Island Centre Way , EN3 6GS, Enfield, Verenigd Koninkrijk
- 01992764661
- enquiries@skyflite.co.uk
- skyflite.co.uk
4,3
Uitstekend
119 reviews
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Never buy this rubbish!!!
I have been sent these 3 times by damagedluggage.com to replace broken cases on flights to and from the UK. Since being sent this utter rubbish, I have to claim for broken luggage after every flight I make.
2 september 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Kemp,
We’re really sorry to hear about your repeated issues.
Please note that when luggage is supplied through third-party replacement services like damagedluggage.com, Skyflite does not have control over the selection process or the specific model issued.
That said, we do expect all products bearing our name to meet a reliable standard.
If you’d like to share more details (such as model names or photos), please feel free to email us at enquiries@skyflite.co.uk — we’d be happy to pass this along to our product team for review.
Thank you for your feedback — it’s important and helps us improve.
Kind regards,
Skyflite Customer Service
Garbage
Garbage. Don't often leave reviews but people need warning about this brand. This is the worst quality item I have bought in a long time, fell apart after one use, utter garbage. Bought from TK Maxx so i assume its not fake but if I'd have bought this from a looky looky man on a beach for £5 i'd be chasing after him for a refund.
1 april 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Townsend,
We’re really sorry to hear about your experience.
All Skyflite luggage is covered by a 5-year guarantee against manufacturing defects, even when purchased through retailers like TK Maxx.
If you still have proof of purchase, we recommend returning the case to the store for assistance under this policy.
We understand your disappointment and appreciate you taking the time to share your feedback — it helps us continue to improve both our products and service.
Kind regards,
Skyflite Customer Service
Handle fell off
Bought a suitcase from tk max last year. It was smooth running and a bright colour, making it easy to spot on the conveyor. We used it at Xmas and was fine, however when we used it in may this year the handle came off in my hand and the case went crashing down steps to apartment. Upon inspection it was easy to see why, the screws holding the handle on barely screwed into the handle. We took the case back to where we bought it and at first were reluctant to give us a refund. After speaking to there customer services we were assured that if we took it back again they would give a full refund... which they did.
20 mei 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr White,
Thank you for sharing your experience, and we're really sorry to hear about the issue with the handle.
While it’s disappointing to hear that the handle failed, we’re pleased that TK Maxx were ultimately able to offer you a full refund after reviewing the issue.
As a retailer-supplied product, any claims or returns are handled directly through them in line with our 5-year guarantee policy.
We appreciate you taking the time to provide feedback.
Kind regards,
Skyflite Customer Service
Poor Quality Case
Suitcase was a replacement offered by Airline following damage in transit. Very cheap case and not half the quality of the damaged one. On using it for the first time, two of the wheels broke rendering it useless.
I received a reply to my review (please see it below) TODAY😳
It took Skyflite six months to compose this reply , I don’t think they should have bothered, poor product and equally poor customer service.
30 mei 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Eglin,
Thank you for sharing your experience, and we’re truly sorry for the inconvenience you’ve faced with your replacement suitcase and the delayed response.
We’d like to mention that we have only recently taken ownership of our Trustpilot account, and we are actively reviewing past communications to ensure that no concern goes unanswered.
Your feedback is incredibly valuable, and we are committed to improving both our product quality and customer service.
If you need any further assistance, please don't hesitate to get in touch at enquiries@skyflite.co.uk
Thank you again for your honest feedback.
Kind regards,
Skyflite Customer Service
Poor quality cheap product
The only reason I have a skyflite case is because I had to claim for a new case through TUI as my original case was terribly damaged on their flight (it had been a really good case). The new skyflite case arrived (I had no choice in the make of replacement case) and it is so flimsy and the supposed hard shell is soft. It’s supposed to be a sturdy hard shell case! I’ve read the reviews and don’t even dare use it, knowing that it will fall apart on first use. I am so disappointed with TUI that they can use such a poor company for damage claims. Shame on them!
2 februari 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Gerald,
We’re really sorry to hear that you’re unhappy with your replacement case.
It’s important to note that when a case is provided as part of a third-party insurance or damage claim, the selection is handled by that company — in this case, TUI — and not by Skyflite directly.
We supply a range of luggage models with varying features and materials, including robust hard shell options.
All our cases are designed to withstand even the roughest baggage handling, whilst still being lightweight.
Thank you again for your feedback. If you have any further comments please contact us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Customer service doesn't exist
A lifting handle on my case has broken. I wrote to them asking for assistance to replace it. The reply was a blunt "We don't supply spares or repairs. See guarantee." How pathetic.
29 januari 2024
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Rimmington,
We’re really sorry to hear about your experience and how our response came across.
To clarify, Skyflite does not supply spare parts or offer direct repair services, which is why we refer customers to our 5-year guarantee.
This guarantee covers manufacturing defects and is handled through the original retailer where the item was purchased, along with proof of purchase.
If there’s anything else we can help with or clarify, please don’t hesitate to contact us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Never buy this product
Just bought today 18–Nov-2023 at 11:06, from TK Maxx at Westfield shopping mall, arrived airport security check in at evening, lock didn’t open and security team broke lock. It was default settings 000, didn’t open. Very cheap and wastage of money.
18 november 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Khalaquzzaman,
We’re really sorry to hear about your experience.
Skyflite locks are factory-set to 000, and while issues are rare, a jam can occasionally occur if the lock mechanism is accidentally shifted or reset. In these cases, we always recommend contacting our customer service team, as we can often provide a simple fix without the need to break the lock.
As the purchase was made from TK Maxx, an independent retailer, any concerns or returns would need to be handled directly with them. All of our products are covered by a 5-year guarantee against manufacturing defects, provided you have proof of purchase and return the item to the original retailer.
If you’d like help identifying whether this could fall under our guarantee, feel free to email us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Guarantee is worthless
A wheel of my roller Koncept 9000 case broke off on my first use leaving just the metal spike the wheel was attached too while in transit. Had my old Timberland case for 7 years no issues. One use of this case and quality is very poor. Guarantee is worthless as doesn’t cover ‘in transit damage’ - its a suitcase - its only in use in transit!
14 september 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Sargeant,
We’re really sorry to hear about the issue with your case.
All Skyflite luggage is backed by a 5-year guarantee, which covers manufacturing defects.
However, as outlined in our guarantee policy, this does not cover accidental damage, damage during transit, or general wear and tear. These exclusions are standard practice across the luggage industry.
For your reference, our guarantee includes the following key terms:
Valid for 5 years from the date of purchase
Must be claimed through the original retailer with proof of purchase
Covers manufacturing defects only
Does not cover damage caused in transit, overloading, exposure to elements, or mishandling
In cases of transit damage, we always recommend reporting the issue to your airline before leaving the terminal, as they are responsible for any damage caused during handling.
You can find the full guarantee terms on our website or contact us at enquiries@skyflite.co.uk for more information. We're always happy to review individual cases if there's any uncertainty about the type of damage.
Thank you again for your feedback.
Kind regards,
Skyflite Customer Service
Extremely poor quality hard case travel bag
Extremely poor quality hard case travel luggage.
First rubber handle on the side broke off on the very first holiday. The second one, on the top, broke off on the second holiday.
Moreover, the hard shell got bent/deformed, inside netting came loose, threads holding the zip came apart - all that after just two trips.
3 juli 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear LS,
We’re very sorry to hear about the issues you’ve experienced.
All Skyflite cases come with a 5-year guarantee against manufacturing defects, damage during transit isn't covered by guarantee. This is an industry standard.
We recommend reporting damage at the airport terminal. Once damage is reported you can often receive, compensation or a replacement.
We appreciate you sharing your feedback — it helps us to improve both our products and service. If you have any further comments please contact us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Poor quality suitcase.
Poor quality suitcase.only the second time I used this suitcase and as I lifted it onto the weighing scales at check in at the airport the handle came away from the suitcase. It was only attached to the case with a single screw on one of the brackets. The other screw had missed the hole in the bracket thus weakening the handle Contacted skyflite direct and they just directed me back to the supplier. Waste of time, I only asked them to send me a spare part. I wouldn't buy another as it was obviously not checked properly by their quality control department prior to delivery, and having read the other reviews I see that there are other problems as well. I did take it back to the supplier and got a replacment but not a skyflite. A lot of time and expense wasted.
9 juni 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear David,
We’re really sorry to hear about the issue with your suitcase.
It sounds like there may have been a manufacturing defect with the handle, and we’re glad to hear that you were able to return it to the retailer and receive a replacement.
We don't supply spares due to our guarantee.
We truly value your comments and appreciate you taking the time to share your experience. If you need any further assistance, please don't hesitate to email us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Really disappointed in Skyflite suitcase
Really disappointed in this suitcase. Purchased from Boundary Mills for a trip to Egypt. The lock was broken before we even arrived at Heathrow Airport, the zip fell off during transit and once we arrived in Egypt the inside material was ripped. On the same night I emailed customer service and was advised to take to original shop with receipt. Unfortunately I did not have a receipt but bank statement showing the transaction.
Arriving at Boundary Mills I was offered a like for like replacement. I informed customer service I do not want another Skyflite suitcase! She allowed for me to exchange it for a tripp suitcase. Let's hope this one lasts longer than 1 trip!
Very poor quality. Avoid purchasing a skyflite
1 juni 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mrs Azim,
We’re really sorry to hear about the issues you experienced.
That said, this is exactly why we offer a 5-year guarantee — to support customers in the event of any manufacturing defects.
We're glad to see that you were able to claim under our guarantee properly and that Boundary Mill provided you with a suitable replacement.
We’re sorry to lose your confidence.
If you need any further assistance, feel free to reach out to us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
Poooor cases
I bought one from checkers they said manufacturer dont guarantee after one trip wheel broke... Losing money not cheap luggage dissappointing!!!!!!!!!
8 juni 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Mostert,
We’re really sorry to hear about your experience.
While all Skyflite cases come with a 5-year guarantee against manufacturing defects, damage caused during transit (e.g., by baggage handlers or airlines) isn’t covered — this is standard practice across the luggage industry.
In such cases, we always recommend reporting the issue to the airline or transport provider at the time of damage, they would be able to provide compensation or a replacement.
If you need any further advice, feel free to reach out to us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Broken lock
The lock broke and was jammed on my case when I arrived on holiday so had to get it broken off. I originally brought the case in Sheffield when I was on a trip. I have now been told I need to take the case back to the original place of purchase to get it swapped. A 4 hour round trip. So its a no no. Only purchase if you can get back to the shop you purchased it from easily.
5 april 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear Rach,
We’re really sorry to hear about the issue with your lock.
As your case was purchased through an independent retailer, any exchanges or claims under our 5-year guarantee do need to be handled through the original place of purchase.
We understand this can be inconvenient, especially if you're no longer nearby.
We truly appreciate your feedback and will keep it in mind as we continue improving our service.
If you need any further assistance, please don't hesitate to contact us at enquiries@skyflite.co.uk
Kind Regards
Skyflite Customer Service
Very poor after sales…
Having read these reviews I find myself agreeing with each of them! I did much the same and reached out to both the place of purchase, Boundary Mill and Skyfite. The same reaction from both… not interested unless you have the receipt! I don’t. So no service from either company!
I can accept that there maybe issues with the quality of a product… faulty zip, faulty handle and so on… manufacturing does occasionally throw up these issues, what I can’t accept in this day and age, is poor after sales service and quotes about “the law says this”… if you care about your customers, who cares what the law says? Surely good will counts for more!
There are 69 million people in the uk so you probably don’t care about one (or two) customers bad experiences but you should! I and my family won’t shop at either place again and I will tell anyone else I speak to of these experiences!
14 maart 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear Mr Thorp,
Thank you for taking the time to share your experience — we're genuinely sorry to hear that you’ve been left feeling disappointed.
We completely understand how frustrating it is when something goes wrong. While we do our best to support customers, our 5-year guarantee does require proof of purchase, as it’s managed through the original retailer in accordance with standard retail policy.
This is not about hiding behind the law — it's simply how the process is structured to ensure fairness and traceability for all customers.
We appreciate that not having a receipt makes this more difficult, and we truly regret that we couldn’t help further in this instance.
Your feedback about after-sales service is noted, and we’re sorry to have lost your trust. If there’s anything else we can do or if you find your proof of purchase, please feel free to reach out to us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Absolutely terrible quality
Bought one of their suitcases brand new during a trip to the UK as mine was overweight on the way there. The first time I used it, just before our flight, the zipper broken leaving large gaps in two places on the suitcase and attempts to fix it just made them larger. As it was around 3:00am, just before an early morning flight, I was forced to fly home with it wrapped in plastic and a luggage belt, hoping it would hold.
I reached out to the company who stated that their 5 year guarantee only applies if I return the suitcase to the original place of purchase (with the receipt) - which isn't possible as I'm in another country.
Overall, the worst quality suitcase I have ever owned.
3 januari 2023
Review zonder uitnodiging
Antwoord van Skyflite
Dear AP,
We’re really sorry to hear about your experience.
Skyflite cases come with a 5-year guarantee, but for purchases made before September 2024 (when we began selling online), any issues must be handled through the original retailer with proof of purchase.
Returning the case to the retailer is standard practice, and we don’t currently have a distribution or service network outside the UK.
We appreciate your feedback, feel free to contact us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
Totally disappointed!
Totally disappointed!! I saw my friends with something similar so I decided to buy. Unfortunately, mine is not as good in quality the zip all falling apart and keeps popping open. I am totally disappointed with this product. I won’t bother to use it. I will be using my old ones for my trip. Old but very reliable. I bought the whole set and I call it big for nothing. Total waste of my money. I will keep looking until I get something nice and decent.
30 september 2022
Review zonder uitnodiging
Antwoord van Skyflite
Dear Ms Okunola,
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced.
Just to clarify, Skyflite only began selling directly online in September 2024. If your case was purchased before that date, it would have been through an independent retailer, and any issues or guarantee claims would need to be handled by them in line with their returns policy and our 5-year guarantee policy.
If you need further guidance, feel free to contact us at enquiries@skyflite.co.uk
Kind regards,
Skyflite Customer Service
Bought a suitcase from this company…
Bought a suitcase from this company that fell apart in weeks and they show no interest in talking
22 augustus 2019
Review zonder uitnodiging
Antwoord van Skyflite
Dear Barney,
Thank you for your enquiry. We’re really sorry to hear about your experience.
All of our suitcases come with a 5-year guarantee against manufacturing defects, which is valid with the original retailer when accompanied by proof of purchase.
Please note that Skyflite only began retailing online directly through our website on 30th September 2024.
As your suitcase was purchased prior to this date, it would have been sold by an independent retailer, and any issues should be reviewed in line with our guarantee through the retailer.
If you have any further questions or need guidance, please don’t hesitate to contact us at enquiries@skyflite.co.uk.
Kind regards,
Skyflite Customer Service
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