Sky Insurance Reviews 

Absolutely garbage do not use sky insurance

I have home insurance with sky and I took emergency cover

On Sunday my roof started leaking into one of my bedrooms called sky at 10.30am they took all
My details and told me someone would be in touch well by 2ish not heard anything so I called back and got put through to axa the guy called the company that’s was to come do the repair the guy told me it would be Monday morning thought right ok not great but the rain had stopped so thought could be worse only to get a call on Monday morning saying it’s going to be Tuesday or Wednesday as I live in Scotland this could be catastrophic if we have days of heavy rain my whole house could end up flooded with everything knackered told him this he says they are very busy so does an emergency not mean anything to these people this is my house my stuff do they want me to keep awake 24 hours a day emptying buckets because the insurance company are using companies that’s are to busy to deal with emergency’s this is totally unacceptable so I have now been told it will be tomorrow morning if anything changes he will let me know told him high winds and heavy rain forecast for tonight do they absolutely not I will 1 million percent not be going with this insurance company again they are absolutely garbage not worth the money sky you should be ashamed of yourselves I could be old and vulnerable and this is how you treat customers with emergency’s

So right now I have very little damage because with some miracle it’s not rained again but if I do end up
With a lot of damage this is 100% your fault and I will be seeking legal advice of the matter

Won’t be going with sky insurance again roof started leaking on Sunday morning got emergency cover with my policy the company they are using never bothered getting untouch on Sunday called them back in the afternoon spoke to the guy that was representing the company who they assigned to come fix it told me it would be Monday first thing he called me Monday and told me it would be Tuesday or Wednesday so I called the insurance company back and told them it’s not good enough now on Sunday the rain stopped but if that rain kept going my house would of be totally flooded roofs floors walls all knackered but luckily for me not them they don’t care what happens to people house on a emergency that it hasn’t rain since miracle because I live in Scotland and just been told they are coming tomorrow morning if anything changes we will let you know well tonight high winds and heavy rain forecast does anyone reading this think this is a good service or exceptable because I don’t think it’s absolutely garbage will 1 million percent not be going any where near your insurance company again and if they don’t come tomorrow and my house ends up recked because of it I am going for legal advice on the matter

Ian bell

I was involved in a car accident in September 2021 , the driver of other vehicle was responsible for accident as driving under the influence of alcohol ( Insured by Skyfire / Evolution.It is now January 2023 and I still have not had completion of this claim , even though I would consider this to be a straight forward case. You can contact me directly if you like claim number FC9733884 as I am considering contacting the financial ombudsman.I just want an end to this claim , and feel I have been unfairly treated.

Fantastic service, Luke T helped me out a lot with my insurance and answered all my questions. I'd been looking around all day for a good quote and this was better than any others that I could find, highly recommend!

When we took out insurance with these thieves they were called Sky insurance, seems that they are now Safely insured, probably due to all of the negative reviews,, my daughter insured her first car with them and after 8 months they proceeded to issue a 7 day cancellation warning for exceeding mileage, there was no prior warning but lo and behold when you phone them every thing can be put right for a £167 fee to buy extra mileage, just before the end of her term with them they done exactly the same thing and told her that she would not receive her one year no claims bonus unless she paid the £167 again, this was 2 weeks before her policy was due to end, I will now seek advice from a solicitor to find if such disgusting behaviour is legal, I'm guessing being that they are an insurance company it is, as it seems with these sharks anything is acceptable, if you get a quote from these thieves do yourself a favour and go with someone else as you will end up paying more anyway.

I currently have a policy ive called 6 times to put my wife on my policy as a matter of urgency i go though security then get cut off what they he'll is that about I called other departmentsand I get straight through. Is the service I should be be paying for?

Sky insurance gave me a ridiculous renewal so I shopped around and got cheaper anyway on to canceling the insurance was fine but when it come to receiveing my NCB they sent me the wrong amount of years out which only took 5 days to receive so now at this point my new insurance was waiting on the NCB as sky insurance made a mistake now after ringing sky and telling them they said they will get it sorted and get me the actual years sent out to me after waiting over a week I rang them about it because I'd not received it yet and they kept blaming this on covid and back log so I was reasonable but then 2 weeks later still received nothing so after loads of back and forth with them and by this time it'd been over 3 weeks and I've still not received my NCB after phone call after phone call they just kept telling me the same thing and still NCB received which has now gave me a cancellation on my new insurance and my premiums will more then likely go up after this I would advise people to be very carful as this could be you I will no longer be using sky insurance again and I will make sure people I know will avoid these as well

Paid for it and then nothing came through on the email ABSOLUTE SCAM 300 pounds down the drain STAY AWAY.

We insured our son with this company yesterday on compare the market . We called to validate the insurance this morning and when asked about modifications we said there was mini spoiler but we can take that off if need be as it was only cosmetic. They said they would need to cancel the policy outright and charge us a £60 cancellation fee !!! This surely is a scam or if not a scam a very unethical way of increasing their revenue. Cancelling policies must be a lucrative practice.

Been with Sky previously and I’ve just taken out my second modified car policy.
Kyri was brilliant, perfect customer service and provided a much better quote than I received elsewhere. Thank you Kyri!

Sky quoted a great price on modified insurance for my Audi TT, the staff on the phone are also really friendly and helpful!

Every time i called them they took my no and told they will call me back but never do worst customer service

Luke Tillbrook what a guy helped me in everway he could to get a great price on my insurance highly recommended sky insurance and luke anyone want insurance please ring luke excellent person and i thank him so much for everything

BE WARNED. For some reason my renewal documents were sent to me under a different email alias. Because of this I missed them and didn't see the terms of business; if you cancel early they'll reclaim their commission from you. I had paid 1/3 of my policy so far and owed THEM money when I cancelled after just over 1 month. They also charge a £50 admin fee for this.

Think carefully about using Sky Insurance if there's a chance you'll cancel your policy early.

Edit: Interesting to see Sky Insurance lie further down in their replies here.

"We would like to stress that our cancellation charges are commensurate with other insurance providers."

This is simply UNTRUE. esure for example charge a flat £35 cancellation fee and will refund any amount owed on a pro-rata basis. Plus other insurers do not claim their commission back from YOU if you cancel.

Would never use!

When leaving they messed up the NCD I had accumulated on my policy and subsequently due to their error I was charged £50 in admin fees with my new insurer due to submitting incorrect NCD initially. I would avoid completely, they lure you with cheap 1st costs then hike the price despite no accidents/penalties or change in policy then you struggle to get your NCD from them.

Luke from the modified insurance team was really helpful and got me a great quote. Asset to the company.

I would 100% avoid this company!

I took out insurance in October and paid £450 upfront. My first payment of £200 was taken in December.. which is fine.

I was then contacted about my car being away from my home address more than 2 days a week. But when I took out the policy nobody told me I had to stay at home so many days a week. I called and queried this and I was told ‘if you’re staying away from home more than 2 days you need to call and tell us’ this made me feel like I was constantly watched and like I needed to ask ‘permission’ from my parents to stay away from home.

As a first time driver, all of this should have been explained. It was very confusing and the agents I spoke to were very unhelpful, rude and judgemental.

You constantly receive threatening emails advising ‘if you don’t send this we will cancel your policy, if you don’t do that we will cancel your policy’

I was unable to add the second address to my policy as it was too much of a ‘high risk’ area which is bull****.

So I had no choice but to cancel! Expecting some sort of refund seen as I had paid £650 over a month and a half. But instead I have to pay £160 to cancel?!!!

I sent in my cancellation via email and had no response. I then contacted a day after to find out they had not received my email so I had to send it again!!

If you want to be constantly watched and tracked then go with this company.

But if you want to feel like a normal human, with nobody to answer to, and you want to feel freedom while driving then AVOID THIS SCAM COMPANY!!

Absolute nightmare!!

Luke was very helpful with insuring my two modified cars. Very helpful and communicative and felt like I was talking to a like minded car guy. He offered advice on my policy and was very patient. If Luke is any indication as to my experience with Sky this year it should be a good one.

The price for cover on my modified vehicle was good, but on having to cancel the policy they will charge massive fees. My £560 policy was cancelled after 4 months and I only received £210 back - and they wont re-imburse it for 4-6 weeks! Only use if you are sure you wont have to cancel. I will use the usual providers in future.

An amazing service and the individual that dealt with me from initial quote, adjusting the policy and clearing an issue up for me was amazing. Luke went the extra mile to make sure I wasn't stressed as we encountered a problem that he resolved. He always treated with respect regardless of the amount of phone calls we had.