skymobilellc.com Reviews 189

Before swapping to sky i checked there network coverage which said good 5g outside and good 4g both inside and outside. Since making the switch from ee the signal has been none existant. Rang sky and complained twice onlt to get fobbed off. Data speeds of 450kbps just arent good enough. I doubt sky will do anything but i live in hope

Sky mobile data running out every month , I do not game or stream. My phone contract is coming to an end and any attempt to go to piggybank is met with a plethora of mobile phones offered on contract. This has been happening since the phone became eligible for upgrade, which I do not want. Customer service is non existent if you need help. Just a useless 'bot,' and a chat not available message. If you want to buy from them it's another matter, you get to speak to someone immediately. As soon as contract ends I will move. They are an appalling money grabbing corporation . Your problems with their service is your problem not theirs. Rolling data in these circumstances is a chore that you cant get to not a benefit. I call it corporate bullying. If uk government need to raise revenue they should look at fines for companies like these for adverse marketing practices.

Really painful 1.5 hours trying to change my sim deal. Customer services were demeaning and unhelpful. Really considering moving provider.

I dont even know where to begin, sent a laptop in for repairs over a month ago. Ive been on calls for over 2 hours at a time every week. And I keep getting told it has been approved and will be with me in 72 hours. They lie to no end. As I write this im on a 1 1/2 call, second one this week. I just want to cancel all my accounts with sky.

I ordered an iPhone 17 pro max and received a fake device. Unnaceptable

Excellent service today from Prathamesh helping me to upgrade and offering a better deal than I expected. So polite and do not push me into anything I couldn’t comfortably afford.
Definitely recommend Sky mobile.

THEY CALL THEMSELVES SKY MOBILE BUT ITS ACTUALLY 02 THIS IS WHY THE SIGNAL IS SO POOR AND THE CUSTOMER SERVICE IS APPALLING. !!!!

I wish I could give 0 star. Absolutely nuts what this group does. Not a single real person work there. Whatever I want, always just the useless robot chat available. That’s the worse in the uk! I never have signal, always issues with the devices and there is literally no customer service! The phone numbers on the site are bs. They doesn’t work at all. The robot chat just absolutely time wasting.

These people took my money for an up front payment for a phone that was advertised as “no upfront charge”
After which they cancelled my order after taking my money
Then they didn’t refund me for over 14 days
And their customer support is always busy I finally reached them for me to be told my refund was never initiated

Sky mobile make it impossible to obtain a PAC number and switch to another provider in spite of their legal obligation to do this within 2 days. Nobody in the organisation takes ownership of the problems affecting the failed process and we spent 10 days and countless hours talking with more than a dozen different people. Resolution ownership only improved by invoking a complaint with Ofcom.

The mobile signal really is appalling. Shameful they charge for it.

First time I’ve had issues with this company. Won’t be getting anything after iPad ends. Then just wait for phone contract to end. Never send letters via post. Unable to read documents on phone. You press doesn’t work. High on kb it says. When they can’t send stuff via post. Phoned up today. She was foreign. Useless. I haven’t got it sorted. Kept going silent on phone leaving me ages. I gave up. So not sorted with what I need

No signal, no help. Cancelled contract. I would seriously avoid

If you’re thinking of getting a phone through Sky Mobile — don’t. My Pixel 9 Pro XL has a known screen defect, and for months Sky have refused to help. They keep fobbing me off to Google (who are impossible to contact for UK hardware issues), and they’ve flat-out refused to even inspect the phone themselves.

Customer service is below terrible. Unhelpful, dismissive, and completely unwilling to take responsibility for the products they sell. I’ve wasted hours trying to get support with zero progress.

To make things worse, Sky Mobile aren’t part of the Communications Ombudsman scheme, so if they fail you, there’s no easy independent body to step in. You’re just stuck.

I regret ever moving to Sky Mobile. Unreliable service, no accountability, and no customer care. Spend your money elsewhere.

Absolutely appalling company there is no customer service just incompetence and lies .I don't understand how there not going bust yet

Dealing with sky for last 4 weeks about mobile phone that was not delivered. They put credit agreement on my account and when ever I call to have removed after an hour on the phone I am promised it will be removed then nothing happens again and again. Do not mistake this Sky as a good company do not use they will scam you

If I could give this minus 100 stars it wouldn't be enough.
Call centres who don't ring you back.5 weeks of trying to sort a problem ended up going to offcom.
Absolute rubbish customer service

Quite frankly the worse company in the uk, they shouldn’t be allowed to trade.
Call centre is somewhere in the middle of Africa. Cannot understand anyone on the phone, lied to repeatedly about the status of a lost handset, never received by DPD. Still awaiting results of a complaint I put in ages ago. Awful. Avoid at all costs

I've received numerous calls from Indian scammers claiming to work for sky mobile trying to get my financial details

They use a spoofing number which is someone else's number. If you ring it back you will get a stranger unaware their numbers been used

I've had to change/cancel my number numerous times as it was non stop.

My hunch was it happens when you use the sky mobile team customer service which is also a call centre in India.

I've had a spare sim for a year that no one has the number. I've had no dodgy calls. I ring the sky mobile team in India and 5 days later I'm getting the scam call from a mobile with an Indian accent.

I think the sky mobile team based in India are passing customer details to these scammers. Sky should do something about it but I don't think they will.

Last note the sky mobile team based in India have the worst customer service I've ever experienced. Zero listening skills. 2 years ago I made over 100 calls waisting numerous hours of my time on a query that should have took a minute.

The sky access team although not mobile trained have dealt with the same query in minutes.

Sky should take some responsibility for letting the scammers access to our details.

Appalling service. They lie and clearly don’t train their staff well.