Slingshot Reviews 

Worst company ever, keeps calling non stop to get us to sign up. Call me 10 times while I'm at work. I tell them to call tomorrow. They call again another 10 times later that day while I am still at work, trying to bait me into signing up to their internet plan. I never wanted them to call me I just wanted to get a quote for my address. Stop calling me!!!!!!!!!

We cancelled with slingshot because they are expensive, and kept getting more expensive. A month later they still took money from our account. When we called to dispute it took over 24hrs for them to refund the money to our slingshot account, useless to us. We contacted them to refund it to our bank account and they said it would take five days. Five days later, no money in our account. Called them and apparently it was never processed, the money showed up in our account no long after. Everyone was rude and unhelpful and obviously can't trust what they say. DO NOT USE

BIG RED FLAG 🚩 Started off great, service and speeds were good. 3 months in and we’re uploading at 9.38mbps and downloading at 5.69mbps.
We’ve done all the recommendations along with shutting off all devices from the internet and still we have slow speeds.
Contacted office, first cs person said we had dropped out. Call back if their is an issue again.
A week later same thing, dropped out.
Replied to the persons email like requested and another person comes back to say it’s all fine, try these other fixes.
I think we have now complained 4 times via email and we get the same response.

Time to move back to the old supplier, might cost more but aleast our internet worked at full speed.

The contact with the initial connection was great, the Orbi Modem was the simplest I have had to use and set up. I signed up for 12 months with an online discount from a 3rd party site. The problem occurred trying to sign up again after the 12 month period - even though the same discount was still advertised they would not offer it and customer retention seemed determined I should pay more because I can been on a discounted plan for 12 months. In the end I left to go to another provider - I gave notice but they still tried to charged me a 30 day period, they tried to invoice me for a period which I was with the new provider. Took many emails and calls to sort out.
All seems silly when my new provider is owned my the same company.

Stay Away!!
No response from emails or online chat. sent screenshots to confirm the subscription before starting service, called the customer call center, 21 minutes to answer calls. The agent confirmed online system does not show the total to be billed correctly, after confirming they can't even get a system to run accurately I was not going to proceed with the service.
After 1 week of not being able to get answers or a service, the agent on the call closed the account, nothing was said about having to pay a cancellation fee.
Get an invoice from No reply to pay $250 cancelation fee for a service that did not start in the first place. what sort of company takes advantage of customers like this?
Stay Away from Slingshot, it's not worth the stress!
SIDE NOTE: A company that has to bind you into a contract is being sly, and underhanded especially when no hardware or anything is received to start a service. Open contracts keep companies honest and competitive!

I signed up with Slingshot at the start of the year, attracted by its cheap rates, but have had no Wi-Fi for 3 weeks straight (heading into a month without Wi-Fi as I write this review). We've been going back and forth trying to get technical support, making a total of 8 calls and sending multiple emails. All they suggest is, "Try resetting the ONT and router." It took them 2 weeks to finally send out a technician, and still, the Wi-Fi is not fixed. Every time, they say, "We will pass the fault ticket to the tier 2 team," but I rarely receive an update call from them, so I end up calling them myself.

Today, I finally had enough. After waiting in the long queue to get to technical support, I was told to factory reset the modem again, and nothing changed. Then, I was told again that the "tier 2 team" would get back to us. I informed them that I wanted to move to another company. The response I received was, "We will charge you a $250 early termination fee." It's outrageous that we are being charged so much for services they failed to provide.

Not to mention all the extra fees:
1. $60 over 3 weeks for extra data on our phones. When asked if we could receive some assistance in the meantime, we received no response.
2. Paying for their modem delivery fees, even though we had our own working modem, but were told that the Slingshot modem would fix our Wi-Fi.

I think the worst part is that this issue seems to be passed around to different people within the company (always talking to a different operator), and the core problem is never properly addressed.

Please, Slingshot, step up your game.

Bad experience with slingshot. Not impress with Technical support.They all gave me different advise on why my broadband is dropping on a small house and every solution cost me additional money .. i am basically just their guinea pig and im paying for their solutions which doesnt work. I should not be charged for the next suggestion which may not work again. Really poor service. I have to reboot the router at least once a week. I work from home and get disconnected in the middle of meetings etc .. and need to reboot the router .

Slingshot Boradband continuously charged me for internet booster, while not providing the means to return the item. I continually requested they send me the package and only after several months of waiting they finally did. In which I returned the internet booster. They confirmed they received it but still threatening me with charges from emails on outstanding amount from the booster. Also, they charge way abovbe market and changed their prices without explicitily telling me - email that got sent to spam. Check their 1.2 star overall rating from 58 unsatisfied customers like me. The best thing that can happen to NZ Broadband business community is for Slingshot Communications to go out of business and save us all from more dreaded customer experiences. See: google maps - Slingshot Communications Ltd and everywhere else they have about 1 star average from several dozen reviews.

Slingshot mustbe NZ's most shambolic and incompetent ISP. Their customer service people are particularly gormless and arrogant. VERY frustrating to try and communicate with people who either can't or won't listen. They seem like they don't understand you- and then gaslight you like you're the dumb one. It would be comic if it wasn't so aggravating and time consuming. If you value your time and sanity avoid at all costs - don't sign up!!!!

Just a warning with all the discounts and deals being shown, I bundled phone, power and internet to get these but unfortunately the power rates they charge are so incredibly high you end up paying way more than you would with any of their competitors. Very clever of them but not very fair on the customer. Look elsewhere and don’t be sucked in like me.
Customer service really helpful and understanding when I called up so that’s what the 1 star is for, would otherwise be a big fat zero

Easy to join, but once problem arise, the customer service is irresponsive. Trying to leave? They will make it hard for you. We experienced difficulties both with mobile and broadband services. Three months after leaving, Slingshot is still trying to charge us.

Slingshot contacted me to change providers, they informed me I could have a faster connection. This was for both internet and phone. What went wrong, a week or so later I get a call going sorry we can't give you the faster service, they also forgot to teleport my phone number. I asked what do you propose to do? You can go back to your original provider, was the reply from whom ever contacted me. I would have rated them -1*

This has got to be the worst wifi I have ever used and I’m now happily switched back to my old wifi provider. Worst experience of wifi ever

Slingshot customer for a couple years now. Internet quality is terrible, need to call them once a month to fix the decaying speeds. They run through the same processes every time, short term fixes. Long wait time for customer service. They rent their internet lines so are unable to fix most issues. Terrible company, will never recommend to anyone.

I have been with them for the last 4 months and every months I have issues, no signal, no data (when I don't use it) mistakes on the billing.... and when you call them the customer service is TERRIBLE. They are not willing to help at all. This is affecting my business!
I don't have signal on both my phones and I can't contact them because the live chat is actually not live.

Slingshot is the worst company ever. Each time I've phoned, they are rude and have the worst customer service. The internet quality is also extremely terrible. We have switched providers and I would never recommend this awful company to anyone.

Slingshot are really incompetent with their invoice accounts and It pays to keep a close eye on monthly charges. I recently disconnected having a $5 phoneline with them which they sent correct bill after minus the $5. Then this month Slingshot sent me a bill with $5 added back on. After speaking and waiting while they spoke to Manager they still couldn't resolve it and insisted I pay bill with added $5 .She then pretended she couldn't hear me and nothing was resolved. Slingshot is a mixed up outfit and I will never trust them as have had to query too many times and shoikd never have to,,plan to leave after contract which they charge enormous $250 otherwise.

Slingshot is a horrible waste of time. I do not recommend to anyone who wants high working Internet my neighbours have slingshot to and that’s works just fine but I think Slingshot is a bit racist so in conclusion, do not use slingshot as it is a waste of time and a waste of money

Terrible service.

Signed me up to a package deal.

They said the mobile coverage is good.

I have zero bars and absolutely no service.
Niw they say it says it's good and must be my ohone or environmental factors.
Same with other phones.
DO NOT GO WITH SLINGSHOT.

Do not sign up with Slingshot!

I signed up with them on an open term contract, a few hours on the same day I get a call from one of their telemarketers, trying to convince me to switch to a fixed term contract. I had to tell him no about ten times before he eventually hung up, but he had changed my contract to fixed term without my consent anyway.

This led to me having a massive termination fee bill, Slingshot support did absolutely nothing to resolve this despite me having the evidence that I signed up on an open term, and I have notified the Consumer Comission because of this.

As for the broadband service, I was supposed to be on Gigabit plan but I was frequently getting max speeds of 20-30mbps download speeds after awhile, which led to me switching.

Take my word for it, please do not sign up with these guys, they will screw you over big time.