Slingshot Reviews 

Internet is really slow and jumpy even in this day and age its like being back on dial up, having to keep resetting the modem all the time, can't wait for to get rid of these cheapskate.
WOULD NOT RECOMMEND EVEN IF THEY PAID ME.
GO ELSEWHERE.

When calling for technical support I've repeatedly got the message that they've closed the lines for providing technical support because the queues were too long. That's not ideal customer service - if we can't provide the service we'll we will just put our head in the same and not provide it at all...

Doesn’t even deserve one star.
My monthly power bill for two people that are VERY power savvy is $600. They are complete rip offs and after being with them for almost three years, I have lost 1-2k a year on power. Wasteful, money hungry w@nkers. I have happily changed companies.

They're not even worth a one star. Stay away from these rip of C#$ts. Just switched from mecury to slingshot. Bad move after two weeks with them have changed again to another company. Wish I never joined these useless wan#Ker$. Internet is very slow doesn't even load any off the apps ok the tv Chromecast properly. Loads for ages and keeps cutting out and two weeks worth of power was way more expensive than what I used in winter with the clothes dryer going all the time..I haven't used the clothes dryer at all the past couple months and the heat pump hasn't been on as much now that we're coming into spring and warmer days yet our powerbill is much higher than it was over winter, In fact it doubled in only 15 days use of power so I immediately switched to a cheaper company. Don't even bother joining slingshot it's not worth it unless you want crap internet and get ripped off with powerbills.

Don’t go with slingshot, absolutely rubbish customer service. I cancelled my contract with Slingshot in July, they then over-charged me despite me providing them with advanced warning of cancellation. It then took until September to get a refund (still waiting) for the close to $100 that they owe. Trying to get hold of anyone at Slingshot was worse than AirNZ and that's saying something! Do they only have one person in the customer ‘service’ office - certainly felt like it. Their website is

You don't get what you pay for.

Absolutely useless. Do not go with slingshot

I wouldn't hesitate to discourage anyone from ever considering Slingshot for their services. My recent experience with them was nothing short of a nightmare. While the power and internet they provided were passable, the constant price hikes made me cringe. Attempts to reach out were an exercise in frustration, as I found myself trapped on hold for well over an hour, only to be met by representatives who seemed to revel in being unhelpful and deliberately perplexing. It's as if they took pleasure in evading any real answers. When I requested to speak with someone competent, I was unceremoniously hung up on – not just once, but repeatedly. This is no isolated incident; the following day brought a similar rude dismissal. Considering their daily profits of $7.4 million, it's clear that customers are mere inconveniences in their grand scheme. I swiftly switched to Frank Energy and pocketed over $80 in savings within a month. Slingshot? A vortex of abysmal service and shameless exploitation in today's cutthroat market.

Very Bad!
Be cautious, as even if you're on their open plan, they still charge you an additional month after you inform them about termination. I waited a whole month before receiving a response from their customer service. I strongly suspect that they did this intentionally to justify charging you immediately.

Waited in queue for 40 minutes, ray the Philippino answers and tells me to hold, I'm still on hold 90 minutes later... Seeing these 1 star ratings is being kind, 100% worst customer service ever, prices and broadband.

If I could do a zero for the review, I would love to do that because their customer service is the worst. I got the email that the broadband prices are going high for the upcoming month. I replied wanting it disconnected because it's too much, they replied after a week presenting an offer. We negotiated but it took a month because there customer service is soon slow. Then, i replied i will go with their offer because its just waste of time in negotiatio. Still they didn't reply and i got the message they will cut the connection if i will not that high bill. I have already inform that i will go with their offer but didn't reply. I just got fed up. It's like they are harassing me now. I strongly don't recommend slingshot.

Have been using Slingshot broadband for over 3 years now. Overall quite satisfied with the internet. However, getting in touch with them is always a mission. They have way too few customer support agents for the volume of calls they are getting, no matter what time of day you call. At this moment there are 10 callers ahead of me in the queue after holding for 30 minutes already.

We are changing provider as we found we were overpaying by about 700.00 a year for power with Slingshot. When trying to get in touch to cancel our power and internet through Slingshot we have called what feels like 1000 times and every time the phone line gets cut off. We have also sent so many emails in the last month and have had no response - even though their website says they will get in touch in a few business days. In the end we handed the authority to cancel to our new power and internet to our new provider as we have had no luck. Please be warned when signing up with Slingshot you will not have any customer support at all and will be completely ignored.

Made it clear we required a modem that we could turn the WiFry off as my wife and i are both sensitive to the radiation emitted by WiFry. We got a modem that was totally the opposite, the WiFry could not be turned off at all. Tried talking with a staff member, she (Aelia) said its not her job to fix modem problems, and sent me links to instructions for me to sort out. The instructions were not relevant to the modem we received. Ended up contacting Netgear who in the end stated that Wifry cannot be turned off on this model / modem. Advised Aelia, she wouldn't accept this, said we had got it wrong, even though we had sent her a copy of Netgear's own statement. We disconnected the Netgear modem, hooked up the Spark modem, it works perfectly fine, and we turned the WiFri off with a touch of a button. In the mean time Slingshot have sent out another modem even though we have requested that we Do Not Want it. Both will be returned to Slingshot. What a drama, a drama that never needed to occur if people would just listen and brush up on their product knowledge.

Very slow to respond to query. Took forever to connect fibre and I was charged for 3 weeks without wifi. Agreed rate was not applied. Charged $20 extra per month, almost 30%. They have, however, sorted some of the issues.

We lost internet on 10 August, I reported the fault online via a cell phone. 11 August more online reporting of fault to slingshot in morning. I finished work early to be home as slingshot wanted me at the router/ modem. I phoned slingshot and waited on hold then got a person who put me on hold then transferred me more hold time then a man said welcome to slingshot and disconnected. I spent about 40 mins on that call. I phoned back to enjoy more hold time. Slingshot didn't even know they had a fault, the fault was on there fault page and their staff didn't even know. It's makes slingshot look like a joke. Slingshot then told me I will get billed if the fault is from the road. This is incorrect. The demarcation point is inside my home. I wonder how many customers have been scammed by slingshot in this way? This is just dishonest. Slingshot needs to return the money that has been charged incorrectly and an apology to each customer.
We are now waiting for a technician to turn up sometime between 11 and 2.
I also had the same experience in May 2023. Slingshot has not improved it is getting worse. What a shame for a company that used to win awards.
I Sent a message with these concerns to the CEO but so far nothing back. I don't expect slingshot or the CEO will do anything to fix this as it will cost slingshot money and the CEO his bonus.
Slingshot sux from my experiences this year 2023. Very disappointing.

Deserve minus 10!

Over $1000 in power with this company! They’ve said they’d send a technician and before I used to pay around $70 a month. Now is over $500. They won’t take responsibility they don’t care. They have the worse customer service in history

They charge way more than competitors, super expensive, not happy at all with slingshot power rates. They charge double rates than other power companies.