Great in theory, not in practice. Promised seamless transfers but delivered limited service. Worked well with DVLA, Electoral roll and NHS but didn't update my address on 'The NHS Spine' Not been... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... Toon meer
Bedrijf heeft geantwoord
easy to sign up to and navigate. I don't know if my change of adress has gone through however givrn it is Christmas period i didn't expect them to. I'll give more fedback when i see tge results but ha... Toon meer
Bedrijf heeft geantwoord
What a great asset this company is. Moving is stressful enough without remembering how many businesses need to be made aware of your change of address. I was able to spend just 10 mins filling in t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huisautomatiseringsbedrijf
- Raad
- Elektriciteitsbedrijf
- Thuishulp
- Niet-overheidsorganisatie
- Drinkwaterbedrijf
Geschreven door het bedrijf
SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.
Contactgegevens
SlothMove LTD, Worldwide House, Thorpe Wood,, PE3 6SB, Peterborough, Verenigd Koninkrijk
- hello@slothmove.com
- slothmove.com
3,9
Goed
506 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Took a bit longer than expected
Took a bit longer than expected, but no issues.
19 april 2026
Review zonder uitnodiging
Straightforward process
Straightforward process. Everything worked fine.
2 april 2026
Review zonder uitnodiging
Small team ... unreliable service
I have found it very difficult to understand which organisations have registered my change of address. Several months later, many of them are still using the old address and (when it works) the Royal Mail auto-forward catches the letters and send them on. Don't know if this the fault of SlothMove or the organisations. Their responses say "we are only a small team" so I suspect they are not sufficiently staffed to provide a reliable service.
11 november 2025
Review zonder uitnodiging
Antwoord van SlothMove
Thank you for your review. I am sorry it has been difficult to understand which organisations have updated your address.
Although we were a smaller team at the time, the address updates themselves are automated. After we send your change of address notification, each organisation then processes it on their own timescales, and these can vary a lot. Some also do not send confirmations as they prefer to contact the customer directly.
That said, I do want to make this clear for you. We can provide an audit trail showing exactly what we sent and when we sent it.
Please email hello@slothmove.com
with FAO Liam in the subject line, along with your account email address and new postcode, and I can arrange this for you if required.
Liam
CEO, Slothmove
Promises a lot
Promises a lot, does less.
Only good for an individual, as you have to pay per household member.
Can't go back in and review what was sent, just a pretty but useless dashboard.
DVLA, DWP and some NHS worked fine.
Doesn't do the range of services promoted.
Am discovering services I thought were transfered weren't. Doesn't look like our water supply was transfered from Thames to Affinity.
Customer service is poor.
Needs to be clearer about its limitations (Doesn't do storecards or other memberships).
20 maart 2025
Review zonder uitnodiging
Antwoord van SlothMove
Thank you for the feedback. I am sorry you feel let down by the service.
At the moment, SlothMove is primarily designed around individual accounts. A family option is already in our development plans, and we have also put a short term solution in place which will be available in late February 2026. I am sorry this was not in place in time for your move.
We are also updating the website because some older pages still reference services that have been temporarily removed, and we want this to be clear from the start.
On the water supplier point, we would like to investigate this properly, as it is usually one of the more straightforward updates.
We will absolutely be better in 2026. We have already invested in our customer service platform to improve management and response times, and we have also increased the size of our team.
Please email hello@slothmove.com
with FAO Liam in the subject line, and include your account email address and new postcode. I'd like to investigate your updates personally.
Liam
CEO, Slothmove
I’m still waiting for an update on my question
Good morning Ann, thank you for responding to my last query that you could not find the payment I had made for my wife’s account so I emailed you back straight away and I haven’t had a response that was six days ago. Your argument is if I email you again it goes to the back of the list so I would be very grateful if you could source that email check the payment that I have made. I have given you the details for payment made to activate my wife’s account. Your product is very good, but unfortunately your customer service is disappointing. Many of these things need to be dealt with promptly. We have moved property now nearly 3 weeks ago, everything you’ve done for me is fine but we’ve had no notification on her and my only option is to put this on trust pilot because as I said emailing you seems to push you to the back of the queue. ??
13 augustus 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi Colin,
Thank you for your review. I’m pleased to hear your own move updates went through fine, but I’m sorry the experience around your wife’s account has felt confusing.
I just want to reassure you that we have responded to your emails within our stated SLA 🎉
The difficulty has been that the email addresses originally provided weren’t linked to any moves or payments. So, despite replying in a timely manner, we weren’t able to locate the second account until you recently shared more detail.
Now that we have this information, we’re in a position to get things sorted for you. We’re doing everything we can to resolve this, and I completely understand your frustration. We had already been responding and actively working to unpick the issue, but I appreciate it hasn’t felt that way from your side.
We’ll continue to support you until this is fully resolved, and I’ll personally keep an eye on the case to make sure it’s brought to a close.
Warm regards,
Anna
Excellent customer service and I'm so…
Excellent customer service and I'm so grateful that service like this exists. Takes a huge weight off my shoulders especially when I'm overwhelmed enough.
30 juni 2025
Review zonder uitnodiging
Antwoord van SlothMove
Thank you so much for the lovely review.
I am really glad SlothMove took a huge weight off your shoulders during a stressful time. If you ever need help in future, please just drop us a message.
Liam
CEO, Slothmove
Works well and worth the money
Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others.
I did mess up and put the wrong details in at one point but I sent a message to support and they changed it straight away.
Definitely made life a bit easier during a busy move.
8 juli 2025
Review zonder uitnodiging
Antwoord van SlothMove
Thank you for the five star review.
I am glad the process was simple, and it is great to hear the team fixed the details quickly when you spotted the mistake. Thanks again for choosing SlothMove, and I hope the rest of your move goes smoothly.
Liam
CEO, Slothmove
5 stars
5 stars, saves loads of time and hassle and helped find some accounts that I would have forgot
14 juli 2025
Review zonder uitnodiging
Antwoord van SlothMove
Thank you for the five star review.
I am really pleased it saved you time and hassle, and helped you spot accounts you might have forgotten!
Liam
CEO, Slothmove
Disappointing and waste of money
I've used Sloth Move previously and the service was quite straightforward, however, this time the experience has been terrible. I paid £25 to update my details and after being asked to complete questions on multiple occasions, I then received an email to say this was still outstanding. The portal they provided was seriously poor and showed no information, and days after contacting them for support and providing screenshots with the issues found, I have not received any response apart from an automated message. The service promotes itself as something that will make things easier during the moving process, but this has been the most frustrating part of it all. As I had previously had a good experience with the service, I was willing to pay to use it again, however it definitely hasn't been worth it this time.
13 juli 2025
Review zonder uitnodiging
Antwoord van SlothMove
Thank you for your feedback — and we’re really sorry to hear that your recent experience didn’t match your previous one with us. We absolutely want things to be smooth and stress-free, especially during your move.
To clarify, we did respond within our stated service level — but because you contacted us multiple times, our system bundled your messages together and moved the most recent one to the back of our queue. We mention this in our auto-responder, but totally understand how frustrating it can feel from your side.
As soon as we picked this up, we escalated the issue to our tech team who resolved it within 12 hours — over the weekend — so you could continue your move without further delay.
We’re a small team working hard to support every customer, and we genuinely care. We're really grateful you came back to use SlothMove again, and we’d love the chance to restore your confidence in our service moving forward 💙
All the best,
The SlothMove Team 🦥
Need to be able to go back in the forms
There is no way to go skip steps or fix mistakes. The entire form must be restarted. Saps my confidence in the process and the company. All the effort goes into a "slick" interface which has no usability. Form is not the only goal here, the thing has to function for real people. Real moves do not all fit your straight jacket template.
26 juni 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi Neil,
Thanks so much for your feedback — and I’m really sorry the experience hasn’t felt as smooth or intuitive as it should.
Our journey is fully customised based on the selections you make, so if something is chosen in error (like V5C in this case), a quick message to the team is all that’s needed to adjust it. 😊
That said, I completely hear you on the flexibility side, and we are actively working on making the process more adaptable for real-life, messy moves. Your feedback genuinely helps us improve.
All the best with your move,
Anna @ SlothMove 🦥
i really Appreciate that and strongly…
i really Appreciate that and strongly recommended you to others Thank u soo much❤️
25 juni 2025
Review zonder uitnodiging
No worries with SlothMove .....
No worries with SlothMove .....all was taken care of......gracias ....thankyou
23 juni 2025
Review zonder uitnodiging
Seemed good at first
Seemed good at first, but turns out a few things had been left out when swapping over which led to me having to manually change those details anyways. I was also told that I would have to purchase the plan again to update the details for my partner who was moving with me which was not detailed when I signed up, thus meaning we had to swap all his details over manually anyways. It probably would have been an easier process to swap all of the details over myself.
1 april 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi there,
Thanks for your feedback and I’m really sorry to hear you felt let down.
SlothMove is designed for individual use, and we only collect details for one person per account—this is made clear throughout the journey. For joint services like council tax or utilities, one update usually covers both parties, but for individual records (like DVLA or HMRC), each person needs to complete their own form.
We’ve checked your account and can confirm the updates you requested were successfully processed. If anything was missed or unclear, we’d love the chance to make it right—just drop us a message and we’ll help however we can 💙
Don't waste your money with SlothMove.
I have found no evidence that SlothMove has changed my address anywhere. I've asked them to tell me what organisations they have contacted and changed but they have not replied.
As I now do not trust them to do any changing of my address I am systematically contacting everywhere I asked them to change and have not found one organisation where it has already been done. I've been at my new address since May 22nd.
8 juni 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi Chris,
We’re really sorry to see your review and completely understand your frustration. We did send you an email at the time of sign-up letting you know that we needed a few more details to complete your move and a follow-up a few days later chasing the details. Unfortunately, without those details, we weren’t able to process your updates.
We’re always here to help — if you’d like to complete your move or discuss further, please just drop us an email 💙
Signed up to slothmove
Signed up to slothmove, paid the fee. Got sent the email link to register my account but it took me to a website building page.
I've emailed the hello@myslothmove multiple times and I haven't recieved a response.
I've left it a whole month to see if there was a response but nothing. Added the CEO & Head of Growth on LinkedIn to try a different route but they haven't accepted.
Do not waste your money.
28 maart 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi there,
Thanks for taking the time to leave a review, though we're genuinely disappointed to read your comments.
We’ve thoroughly checked our systems and can’t find any messages from you to our support team — it looks like your emails may have been sent to the wrong address. Our correct support email is hello@slothmove.com, which is listed on our website and confirmation emails. We’ve also not received any LinkedIn connection requests from your profile, but if that didn’t come through, we’re sorry you felt ignored — that’s never our intention.
We recently moved our customer dashboard to a new platform and sent an email to all users with the updated login link. If you didn’t receive that, I’d be happy to resend it.
We’re a small business working hard to help people, and we genuinely care about giving our customers a good experience. If you’d still like support or a refund, we’re more than happy to help — just drop us a note at hello@slothmove.com and we’ll sort it for you.
Best wishes,
Anna
I used sloth moves because I thought it…
I used sloth moves because I thought it was a part of a government website I was on.
Very misleading
Cost me £35 to change my address
22 april 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi there,
I’m really sorry to hear you felt misled—we take transparency seriously and want every user to feel confident about the service they’re using.
SlothMove is a private company that helps people update their address across essential services in one place. We’re not affiliated with the government, and we make this clear throughout our site, including in our branding, FAQs, articles, and checkout pages.
If you feel something wasn’t clear or you'd like to discuss your experience further, we’d be more than happy to help—just reach out to us at hello@slothmove.com.
All the best,
Anna 🦥
SlothMove
Great in theory
Great in theory, not in practice.
Promised seamless transfers but delivered limited service.
Worked well with DVLA, Electoral roll and NHS but didn't update my address on 'The NHS Spine'
Not been able to transfer store cards, accounts held by me and registered under a different email than the one I used to sign up to SlothMove.
20 maart 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi Jo,
Thanks so much for your review, and for giving SlothMove a try.
We’re really glad to hear everything worked well with the DVLA, Electoral Roll, and NHS—that’s exactly what we aim for! On the NHS side, we send your update to your GP practice, which usually ensures wider NHS systems reflect your change. Unfortunately, the Spine isn’t something we can update directly, but we completely understand how that can cause confusion.
As for store cards and other accounts—thanks again for reaching out to us about that. We actually replied offering to help update the store cards you mentioned, even though they’re no longer part of our core service. We didn’t hear back from you, but we’d still be happy to assist if you'd like us to pick that up again 😊
Thanks again for your feedback—it’s how we continue to improve.
All the best,
Anna 🦥
SlothMove
Waste of time and money!
11 maart 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi Victoria,
We can't seem to find you in our system,
Can you kindly reach out to us at hello@slothmove.com an we'll be happy to help 😊
Anna and her SlothMove team make my…
Anna and her SlothMove team make my life easier! Thank you for your service 🏆
19 maart 2025
Review zonder uitnodiging
Antwoord van SlothMove
Hi Pichika,
Thank you so much for the kind words! 🦥💙
It means the world to know we’ve made your life a little easier—that’s exactly why we do what we do. Wishing you all the best in your new home, and we’re always here if you need us again! 🙌✨
– Anna & the SlothMove Team
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