Smarter Reviews 

Our kettle broke months ago...trying to contact them is a nightmare!!!. Sent it back for repair which we were told was not possible and a refund was out of the question!!..we are told the kettle is out of stock so we will have to wait 2 months for the replacment ( still selling them to new customers).... still waiting!!!. AVOID AT ALL COSTS

What on earth is going on with this company? they claim to have customer service in the form of online chat, Whatsapp service and email. Only Emial gets any response and it takes 10 to 14 days for a reply so very easily 2 months has now passed since my kettle stopped working. There is no way this company should be allowed to retail its product into civilisation

Coffee machine broke after less than an year. I’ve been waiting for a replacement for months now and they don’t have a uk unit.
They won’t refund nor repair the product that is under warranty

Web site was offering smart kettles at £109 but when you clicked through, it was only £129. No screenshots or conversations with them would change the click bait they used. Does not bode well for buying these.

I have a smarter coffee machine and yes unfortunately the bean grinder did stop working, they sent instructions showing me how to clean etc incase that was the issue but it wasn’t. Now the machine was a gift so I didn’t have any proof of purchase however after a couple of friendly messages with a lady called Ashley on their customer support and a small video showing what the actual problem was a new replacement machine was immediately sent out regardless of the lack of purchase proof. What brilliant customer services. Thank you Smarter I will once again be waking up to the smell of freshly ground coffee filling the house. Top Marks.

Had a Smarter coffee machine, first one lasted 9 months, then the second lasted 6 months, but this took it out the of the 12 month windows so after 13 months of an expensive coffee machine, it got scraped.

Company is a joke and shouldn't be trading.

I also noticed the fake review site on the website....

Two stars for now - awaiting a responmse from their support team so this review is not final.

Purchase a kettle back in March - unfortunately there been countless issues, a major one is I'm unable to login to the app using my google email, just doesn;'t seem to like Gmail for whatever reason?

Secondly, and again a biggie - I purchased the kettle for the main use of being able to link it to Amazon Alexa, well thats never been able to happen due to what seems like poor engineering and a bad API. We can literally only press the button on the kettle, so we paid like £100+ for a standard kettle that we could've bought for £30 elsewhere.

Hoping they can help and turn this review around but so far it isn't looking good from reviews read on here, the Alexa store and the Google Play store.

After 2 months, I didn't reiceve the item I order from this scammy website. They told me I got a phone call from the courier and I didn't pick up so the package return to them, what a joke.
Next week I'll ask my bank to chargeback.

Customer service is appalling. After several broken promises my parcel was allegedly dispatched 3 months late. I never received said parcel and Smarter allege that my neighbour was given my parcel. Despite their legal obligation under the Consumer Rights Act 2015, They have refused to even respond to my request never mind a refund.

En super go kaffemaskine. Desværre kan man ikke købe en ny glaskande, hvis denne revner og så er det dyrt at bruge 1200 kr på en helt ny maskine igen...

scammers. order placed on 30/11/2020 and today on 08/02/2021 has not been delivered. do not inform about anything, you need to ask. a few days ago, the express was sent but to
today we do not have the shipment number.
embarrassing. I warn you
before them!!!!

It took them 2 months and plenty of e-mails to deliver my coffee machine. Unfortunately, it came with a broken carafe. I'm trying to get a replacement for a week now, but they ignore me.
___
Update a few months later: bad support, but great products!

I have an old smarter coffee that was around 5 years old. Overworked to the point of it growling angrily ( think I’d finally got a bean stuck ) I asked if they could fix it. Spoke to a very nice gentleman called Ashley Koumi, he tried his best to get my machine to work but after sending me instructions to try and asking for videos to see if it can be fixed, it wouldn’t comply. I had to finally bite the bullet and buy another one. Ashley helped every step of the way and yes it did take a little longer to come ( COVID and Christmas) it came all safe and secure. Also got a free bag of coffee. All in all really impressed with the service. The Product and especially the care and professional attitude of the staff. Great job guys.

Horrendous service. Delivery said 5-10 days and it took over a month. After countless email correspondence.. AVOID not worth the headache.

I have both the ikettle and Coffee Machine despite some unavoidable delays; red tape/Covid I am more than satisfied with the devices I also would like to point out the team for keeping me informed as to the delays in an honest fashion. I would dock the stars due to the delays but add one for service.

The coffee Machine arrived on the last agreed date, well packed and labled

Absolutely fantastic products, I’ve had the Kettle & Coffee Machine for almost a year and now I’ve just bought their smart fridge Cam, I’ve not had an issue with any products and they’ve all arrived promptly.

I saw a review calling them scammers, all because his order got delayed (during a pandemic) boo hoo, as for them devices breaking down, non of mine have had an issue, nor have the many people I know that use them, although I’m sure they’d be quick to help/replace a faulty item (unless the fault is due to something the user did, which is a common clause for most companies)
Smarter replaced my coffee filter when it tore, and that was my fault as I didn’t take care when washing it, but because it wasn’t the machine, they replaced it the very next day.
I even bought two of their fridge cams recently, when my first one arrived, I decided I wanted another, so bought them, after doing so I noticed they had an offer on a 2 camera package. I emailed with my order numbers and asked if I could return the goods to get the offer, 10 minutes later I got an email back saying I was getting a refund for the difference, all so I didn’t have to go without my devices.

I honestly can’t fault them for their tech or their support.

Honestly, these guys are borderline scamming people.

Ordered on the 23rd of November with a 5-day delivery notice. Just got told it won't arrive until the first week in January.

Apparently their equipment breaks constantly and they don't replace things. AVOID

Terrible customer service. Took over 2 weeks for them to dispatch an item that was advertised as Next Day Delivery. When I enquired I was told covid was to blame. Fair enough for a small company, but 2 weeks seems a bit much and the website should explain this before you make an order. Finally the item was dispatched, with what I was told would be Next Day Delivery. It wasn't, and it took a further 5 days for delivery. Received tracking number with no link to use it or any indication of which courier service it was being sent through. All email correspondence seemed dismissive, very unhelpful and towards the end was rather rude and made me feel like I was the unreasonable one for being frustrated that an item that should have arrived the next day took 3 weeks to arrive. Then just to top it off, they sent it in a box clearly designed to be sent to retail stores which says the contents are Smarter iKettles so if you're buying this as a gift for someone you live with, as I was, and they answer the door the surprise is ruined. Beyond stupidity.

Will never order from this company again and am considering returning the items as I'm not confident they will be any help if I have issues with the product.

Edit: Just seen their reply to my review below and it's not true at all that they sent regular updates. I had to chase them for by kind of update and they were rather rude in their responses. I fully understand there may be delays because of covid but don't lie by advertising next day dispatch and then claiming it was sent by next day delivery when it took weeks to even be dispatched and was then sent with standard delivery. It's just false advertising. Disgusting for a company to be lying like this.

I bought an iKettle from this company earlier this year. The kettle didn’t turn off when it boiled - it filled the kitchen with steam and a nasty metallic smell worse than burning teflon, and it sounded like it was going to explode.

When I cleaned up the mess, I found the excess steam had cracked the Formica on the bottom of my wall cabinets.

The kettle was clearly dangerous and a total fire risk. If I had not come in and unplugged the kettle there is every chance it could have burned down my home and endangered my family.

Customer services were rude and arrogant but above all totally useless. They made it abundantly clear that they didn’t care. In fact, their “head of customer services” trolled myself and others on social media from his personal account!

I have since found that the company routinely post fake reviews of their products, by their own employees using their own names!

I made a formal complaint to Trading Standards via Citizens Advice.

Check out the other reviews here. Avoid this company and their products like the plague. You have been warned!

What an abysmal excuse for a company. Ordered the iKettle 26th November 2020, wasn't dispatched until 12 December!! Then they email you an invoice with a tracking number that is impossible to click on so is useless, nor, do they give you any clue as to which delivery company used, so you are unable to try and track it that way.

I did email them as others have done to ask them is delivery was made by "Hot air balloon" and received as others have "it'll be dispatched in 5 days" with the "Covid is causing the delays" No other company inc ebay take over 3 weeks to dispatch items, only these clowns.

It's my first order through Smarter and it is definately the only one they will get from me. I would rather pay a little extra and get from a reputable company that deliver quickly.