Smart Money People Reviews 

9
•
TrustScore 3.5 uit 5

3,6

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Bedrijfsgegevens

  1. Reviewwebsite

Geschreven door het bedrijf

Smart Money People is the UK’s most comprehensive customer review site for financial products and services. More than 3 million reviews have been shared to date, helping people make smarter financial decisions and providing financial services companies with a true picture of what customers think and need. In addition, we create in-depth bespoke reports for financial organisations. As a result, these companies can turn this data into actionable insights to help them better serve their customers and build deeper trust.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

9 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,6

Alle reviews

(9)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Easy to work with

We've been working with Smart Money People for a while now, and it's been a genuine pleasure. The team are friendly, personable, and always quick to respond.

From the outset, it's been clear that they have a real passion for what they do, and we're delighted to be able to support them.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely disappointed with the service…

Extremely disappointed with the service and broken promises. I was offered a £10 Amazon gift card as an incentive. First, I was told it was sent, but nothing arrived. After following up, they claimed to resent it, but the provided code was completely invalid. When I raised the issue again, the company falsely accused me of already redeeming it. I gave the worker a direct opportunity to investigate and rectify their mistake. Instead of resolving the issue, their response was dismissive, stating "not this time," which inappropriately implied dishonesty on my part. This is an issue of integrity, not just the monetary value. Based on this poor experience and lack of professional conflict resolution, I will not be using their services again. I will also be sharing this experience across my professional broker network to warn others (hence this review).— Robert

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great platform and friendly team

As a business user, I've found Smart Money People's platform to be simple, intuitive, and easy to work with. Their insight team are always on-hand and great to deal with - friendly, supportive, and genuinely interested in helping us get the most out of the feedback. What I also like is that, as a consumer too, I find their content good and reviews useful for searching new products.

15 september 2025
Review zonder uitnodiging
Logo Smart Money People

Antwoord van Smart Money People

Hi Aki, thanks so much for your review! Great to hear your feedback about our platform and team.

Beoordeeld met 1 van de 5 sterren

If I had my way I would give zero stars…

If I had my way I would give zero stars this company is a scam be very very careful

20 september 2024
Review zonder uitnodiging
Logo Smart Money People

Antwoord van Smart Money People

Hi Dorothy,
Thank you for sharing your thoughts with us. We're sorry to hear about your concerns. As a UK-based review platform, we don't manage any money or payments ourselves. Our purpose is simply to offer a platform where people can share their experiences using financial providers, helping others make informed choices.
Since you're located in Australia, it’s possible you may have confused us with another company. We hope this clears things up, but please reach out if you have any more questions - we’re here to help!
Best regards, Smart Money People

Beoordeeld met 1 van de 5 sterren

An utter shambles of incompetence

What an absolute shambles this organisation is. Each year I get emails from companies asking if I would like to vote for them, in the annual Banking awards scheme - which is overseen by Smart Money People. And, actually, there is a company I'd like to vote for in the Banking awards scheme, as it offers an absolutely excellent service.

However, every year, when I try to logon to Smart Money People to place my vote, it is well nigh impossible to login to their platform to vote. Hours of my time, to simply try and place a vote. What an utter shambles Smart Money People is - unlike some of the Banks, who are beholden to this awful organisation, that would like recognition from happy customers.

Smart Money People really have no business running these awards - as they actively obstruct people from being able to vote. I wonder if there is a vested interest there, on the part of Smart Money People.

23 januari 2024
Review zonder uitnodiging
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Antwoord van Smart Money People

Hi Julia,

We’re sorry to read your experience when leaving a review and voting in our British bank awards. We really value your contribution to our awards and it’s great that you think one of our award entrants offers great customer service.

We’ve had a look and we can see that you have been able to vote this year in the awards. I can also see that you have been in conversation with our team, but if you have any further issues, please email us again using hello@smartmoneypeople.com and we’ll be able to look into things further.

Best wishes,

Emma

Beoordeeld met 1 van de 5 sterren

It is a massive scam they take your…

It is a massive scam they take your details and had to go to the police

14 september 2023
Review zonder uitnodiging
Logo Smart Money People

Antwoord van Smart Money People

Hi Kaine, Thank you for sharing your thoughts with us. We're sorry to hear about your concerns. As a UK-based review platform, we don't manage any money or payments ourselves. Our purpose is simply to offer a platform where people can share their experiences using financial providers, helping others make informed choices.
Since you're located in Australia, it’s possible you may have confused us with another company. We hope this clears things up, but please reach out if you have any more questions - we’re here to help!
Best regards, Smart Money People

Beoordeeld met 1 van de 5 sterren

Owned by building society

This website is owned by family building society - company house confirms this - but they don’t say this on the website.

1 april 2023
Review zonder uitnodiging
Logo Smart Money People

Antwoord van Smart Money People

Hi Abdul, Thanks for your feedback. Family Building Society are the main shareholder in the business but they're not involved in the running of the business. Smart Money People is run by a completely independent management team.

Beoordeeld met 1 van de 5 sterren

Scam

Agree scammers who mischievously muscle in on companies they think you deal with.
I was contacted for my reason for making my review and I duly responded with my reason and curiously i was told the email address was not recognised...all very odd.

21 juli 2022
Review zonder uitnodiging
Logo Smart Money People

Antwoord van Smart Money People

Hi Antony, thanks for your feedback and we're sorry to hear you feel that way about your experience with us.

Smart Money People is a website where people can leave reviews on financial service products and providers, and this allows others to know what they can expect before opening a new account or policy. We do work with companies to capture their customer feedback and also as part of our awards, but we don't sell any financial products on our site.

We would love the chance to explain more to you about who we are and what we do. You can contact us at hello@smartmoneypeople.com

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