SmartPractice Reviews 158

Good price, quick response, no problems in our history of ordering.

Placed over $1000 order for our open house 5 weeks prior to event, was told that was plenty of time. After 2 weeks, called to check, was told I'd receive a call back by two different employees, no one called back. I have now ended up having to call over 6 times to check on the status, 2 items have shipped (one on time and one late), the other 2 haven't shipped and we're at the 4 week mark. Only individual who gave me information was Bill, who told me three out of the 4 vendors changed suppliers, which is highly unusual. Overall really disappointed in my experience. Lack of communication is the biggest concern, I will likely move to another company as they cannot provide firm answers or explanations.

Made an order from the UK. Customer service was spot on from the initial online chat and conversation online with Kathi. Kathi went out of her way to keep me informed re my order and shipping. Received today and I couldn't be happier. Thank you.

Long time customer of Smart Practice. They are great to work with and have top quality merchandise.

Excellent experience. From ordering to receiving.

I've never had a bad experience with this company. All reps are eager to accommodate my ordering in any way possible and they are always extremely prompt in responding to any questions I may have. Everyone would be very fortunate to have their rep be Robert Durso!

Excellent products and services. Have always had problems with ordering via the website, however. Our previous personalization is either not available to load or the editor errors so it can't load. Every time I have to wait at least a couple additional days to contact Smart Practice by phone and get the proofs approved. It would be great if this part of the website would be updated.

Their quality and customer service is always top notch!

You're mostly awesome. But the fact that we can't easily find the items we want to reorder and have to click on all our old orders to see what was in each one wastes a lot of time. And sometimes, if we ordered too long ago, you don't even show it ever happened. It is frustrating.

Not bad, they made an error on the first order and fixed it promptly at no charge.

SmartPractice is a business model for excellence. I am always impressed and amazed at their ability to perform excellent customer service. I'm a stickler for that myself. Honestly, if I didn't work for Dr. Radcliffe and Dr. Alex Scott, I'd want to work for this company. :-)

Always a good experience with Smart Practice. We've been using them for 30 years or so now and have always been happy with the service and selection.

Smart Practice is not only smart, but the people are easy to work with.
Especially Nick Corridino!!!

I have ordered products from Smart Practice for many years and always have a great experience from ordering to receiving product.

Always a great experience! Always helpful customer service.

Doing business with SmartPractice has been a pleasure.
What a great company and every customer service rep is helpful and I feel they genuinely like doing their job and they do it well.
I wish all the company's that I do business with were as professional and friendly as Smart Practice is.

Products are exactly as expected and of great quality.

We've been using SmartPractice for quite a while now and have never had a bad experience. Very good pricing on everyday supplies like charts, stickers, etc. as well as some custom promotional goods. And our rep Teri is wonderful, very helpful, goes out of her way to check on us periodically as well as assisting us with our important promo orders. I would definitely recommend them!

I have been working with Smart Practice for several years. I have always felt that the reps I worked with were always super helpful. They have gone above and beyond for our office. Back when they were selling dental supplies I never allowed another company to try and take our business just because of the customer service. Now that they do only the marketing, I work with Susan. She is the best! She is extremely knowledgeable and helpful when designing our products. Gives good advice on what works, finds ways to help us save money, and she is super sweet! I would always recommend Susan at Smart Practice for your marketing needs!!

Everyone answered my questions and proofs were completed sooner than expected