SmartPractice Reviews 158

Awesome service!!!
I would recommend this service to anyone. It's awesome. I wish I would have known about it awhile ago. I would have gotten dental work done sooner! Thanks.

called up and spoke to Amy in customer service...asked if she could help me place an order...she was so smug and bitchy...I never placed my order. She needs to be replaced. Its obvious she hates her job.

4 stars.
I would have given 5 stars but the fact the first rep. I worked with, by the name of David, was not much help at all. When I asked about using a certain text color, or envelope he just told me no we cant do that and no you cannot customize certain things that the catalog said we could. So fine, I just ordered it as basic as it comes due to the fact he said we could not use what we wanted. Then I called back to ask a question about our order and a different rep. (Lori ) helped me and was able to answer all of my questions and told me she would just cancel the order he put in a put in exactly what he wanted and seemed unsure why David told me we could not customize the holiday cards we were ordering. She got everything I wanted perfect and was a lot of help in correcting what David had done. Once we received the product it came out just like we wanted.

Pleasant experience. Fast service.

The rep was extremely helpful without being pushy.

Every time I order with smart practice it is a good experience. The people who answer the phone are very friendly and helpful. I once had an order and the cards did not have any printed script inside which I requested and I was sent out a completely new order at no charge which I really appreciated. Great customer service

The operator was a bit rude, hard to understand and sharp with me when I asked for her to repeat what she had said. Also, I don’t know what is available from your company so I ask questions. I would suggest she get some customer service training.

Very nice representative. Very knowledgeable and had some helpful product suggestions.

Great products specific to our industry needs and the staff is always knowledgeable and eager to help.

Everyone I ever speak to at Smart Practice are very nice and also helpful. Thank you!

Excellent customer service and fast shipping! Thank you!!

Very happy with the service..Th person was very pleasant & easy going.

Deb

Quick, professional and thorough

We always get fast efficient service and delivery on our orders.

Great products, easy to use website. Logged in and used our previous saved orders and within minutes a new order was created and placed.

Smart Practice ships what we need immediately, and has never made a mistake on the order. Our patients love the mini lip balms so much, we can barely keep them in stock. They are asking for the mint flavor (no longer available) and I hope they begin offering that option soon.

I have always encountered helpful and knowledgeable employees.
Their products look great.

The service was great, quick and accurate.

The monthly calls to verify the phone number seems redundant and the number being verified is never disclosed so not sure if using the number on the postcard linked to the call tracker or our actual office number.