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Beoordeeld met 1 van de 5 sterren

I ordered a smart ring from smartwatch for less. The ring then stopped charging, I tried to contact them with the email address provided and kept coming back undelivered. I tried to to to their websit... Toon meer

Beoordeeld met 2 van de 5 sterren

Very disappointed with this watch. BP and Heart Rate monitoring stopped working after 7 months, company says only guaranteed for 6 months!! Battery no longer holds charge for more than 48 hours, now u... Toon meer

Beoordeeld met 5 van de 5 sterren

Really good service and product. I accidentally forgot to put my house number, emailed straight away and it got fixed within 2 hours. I have now received the product and it is much better than what I... Toon meer

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Beoordeeld met 5 van de 5 sterren

Recently bought a Ruimens budget smartwatch and can’t believe how fantastic it is - especially for the price! Wasn’t expecting too much, but have been delighted. It’s early days, but after downloadi... Toon meer

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3,0

Gemiddeld

TrustScore 3 uit 5

562 reviews

5 sterren
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3 sterren
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3,0

Alle reviews

(562)

1 review in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I got my watch in half price sale

I got my watch in half price sale. I have no complaints at all with the watch, the delivery or the tracking.
The watch is accurate and keeps a very good charge.

2 februari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you Sid, we are glad to hear that you are happy with your product.

Beoordeeld met 1 van de 5 sterren

Watch not fit for purpose sold

Bought a watch in Nov 2023. Model is called Swim and their description is the watch is for swimming as it measures lengths of swim, recognises strokes etc. It stopped working after 7 weeks and they refuse to refund saying because it was in water it's not covered by their warranty. They sold this watch under false Information which is against UK consumers law.

31 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

We're sorry to hear about your experience. While our Swim model is designed for swimming and tracks various metrics in water, like many electronics companies, our warranty does not cover water damage. We aim to be clear about our warranty coverage and apologise for any misunderstanding.

Beoordeeld met 3 van de 5 sterren

Excellent product, very lengthy returns process

Excellent product, price and delivery time. I did need to return an item for a refund but found the returns process very lengthy.

31 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you for your feedback! We're delighted to hear you were pleased with the product, price, and delivery. We apologise for any inconvenience caused by the length of our returns process. Your input is invaluable, and we're working to streamline this process for a better experience.

Beoordeeld met 5 van de 5 sterren

Already bought 3 watches and never had…

Already bought 3 watches and never had issue.
Watches are all great. Because I saved money I was able to purchase differe t models, so I can switch as I like.

100% recommended

30 januari 2024
Review zonder uitnodiging
Logo SFL

Antwoord van SFL

Thank you, we are delighted to hear that you are happy with your smartwatches.

Beoordeeld met 5 van de 5 sterren

Very satisfied with my purchase.

Very satisfied with my purchase.

Got the watch within 24hours. I have now been using it 3months and it is still like new. Very accurate, very easy to use.

I recommend to everybody! Definitely worth the money. I had much more expensive watch that does same thing

24 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you Malirie, we are super glad that you are enjoying your smartwatch!

Beoordeeld met 1 van de 5 sterren

Faulty goods - worst customer service experience

I ordered a watch for my daughter. The only good part about this transaction was the delivery. The watch will not turn on/charge. I emailed the retailer with my complaint with a video to show the watch doesn’t work. 48 hours later I was asked a no of questions which I had addressed in my original complaint. 7 days later still no further forward. The company don’t have a return address and are no longer returning my emails.
I am absolutely furious with this company and would advise everyone to avoid buying from them.

24 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Hi Julie, I am really sorry that you are unhappy with our service. Upon checking, I can see that you have been emailed with the return instructions already. May I kindly ask you to fill in the returns form so we have your return in the system, and the return address will then be sent to your email address. Thank you so much for your patience and understanding.

Beoordeeld met 3 van de 5 sterren

Had a great experience buying a watch BUT

Had a great experience buying a watch, very helpful and even changed it when the watch I ordered did not have a feature I exoected. BUT the watch after a few weeks stopped charging, I have emailed 3 times and not getting anyone coming back to me to resolve the issue, Can not find a phone number to ring and hoping they see this and get back to me

5 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Hi Brian, thank you for your review. I am really sorry to hear that you are experiencing issues with your item. Please be assured that our customer service team will get back to you within 48 hours. Thank you for your patience and understanding.

Beoordeeld met 1 van de 5 sterren

Dreadful!

Dreadful!!
Ordered a charging station for my phone, watch & AirPods.
One of the charging points got stuck in my phone within 2 weeks, I emailed explained the problem and they decided I had used in their words “excessive” force to get my phone out of the charger, which was not the case, initially I asked for a replacement which was denied, I think it was denied because all of their products must be cheaply made and break easily. Awful product, awful customer service, avoid avoid avoid!! Much better products available for similar pricing.

8 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you for taking the time to share your experience and feedback. I'm truly sorry to hear about the issue you've encountered with our wireless charging station.

I would like to clarify that our policy does not cover accidental damage. This includes scenarios where products are damaged due to external forces or handling, which seems to be the case here as per our initial assessment. Thank you for your understanding.

Beoordeeld met 1 van de 5 sterren

The watch I was sold is faulty

The watch I was sold is faulty. At first a customer service provider was emailing to try and help solve the problem. Now after a full week no one is responding to my emails and I just want my money back. This was supposed to be a Xmas present

19 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Hi Lynsey, thank you for your review. Upon checking, I can see that your return has been approved for a refund and we are awaiting your parcel to reach us. Thank you for your patience and understanding.

Beoordeeld met 5 van de 5 sterren

I did not expect such high quality of…

I did not expect such high quality of the watch for £40. This company has proven that it can be done cheap! Sich a relief when trying to save every penny.

I got back to them and also bought wireless charger that is very very cool.

Thanks!!

9 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you Tony, we are super glad that you are enjoying our products.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience , watch is nice and very accurate.

I am using it for my triathlon training. So swimming biking and running anf this watch is managing it all.

Delivery was very quick too.

I would recommend to everybody.

8 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you Claire, glad to hear that you are enjoying your smartwatch.

Beoordeeld met 5 van de 5 sterren

Love it...

This is a replacement after my last watch wanted me to pay £20 a month after a trial I didn't even know I was on.
So I couldn't use it unless I paid up. 🤬
This one I love, the screens is a little bigger an I miss a few of the functions from my old watch, but I'm very pleased with my choice now.🥰
Here's hoping there's no cut off trial. 🤞🙏😂

28 november 2023
Review zonder uitnodiging
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Antwoord van SFL

Thank you Dawn, glad to hear that, and don't worry, there is no cut off trial!

Beoordeeld met 5 van de 5 sterren

Great gift for my partner

Great gift for my partner! I got him army watch for christmas. He absolutely loves it. Probably the best gift I have ever given.

Battery lasts 3-10 days and he can also make calls. He is a builder and wears it every day.

Delivery only took 2 days.

Thanks!

4 januari 2024
Review zonder uitnodiging
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Antwoord van SFL

Thank you Belle, glad to hear that your partner is loving his new smartwatch!

Beoordeeld met 5 van de 5 sterren

P45 smartwatch

I treat myself to a P45 smartwatch, I absolutely love it.
Ordering was easy and I received my watch in a couple days.
Also great customer service.
Thank you ☺️

15 december 2023
Review zonder uitnodiging
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Antwoord van SFL

Thank you Miss Wallis Morley, we are glad to here that you are loving your new smartwatch.

Beoordeeld met 5 van de 5 sterren

The best experience ever

The best experience ever! I have forgotten to pay for the express delivery and customer service has upgraded my order for free! The watch arrived within 1working day.

What a bargain

Highly recommended beautiful watch

18 december 2023
Review zonder uitnodiging
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Antwoord van SFL

Thank you Chase for your kind review, glad to hear it!

Beoordeeld met 1 van de 5 sterren

They don't care!!!!!

10 days and nothing!!!! Order a smart watch for my daughter's 11th birthday.

24 hour dispatch and I paid extra for the 1 to 2 day courier service.

10 days on and nothing, still nothing . 3 emails to customer service nothing for 5 days, then I receive an email offering a refund on the additional courier costs!

No explanation of where or when I will or may receive the item, no indication on when it may even be dispatched.

Daughter's birthday has been and gone she was 11 years, 4 days ago I explained this to smart watch, no even an acknowledgement or a sorry word

Avoid these bunch of jokers!!

23 november 2023
Review zonder uitnodiging
Logo SFL

Antwoord van SFL

Hi James, We sincerely apologise for the inconvenience and disappointment caused by the delay in delivering your order. We understand the importance of this gift for your daughter's 11th birthday, and we regret that we were unable to meet your expectations and the special occasion. After reviewing your case, we have processed a full refund for your order. Please accept our apologies for the lack of communication and the impact this has had on your experience. We are committed to improving our service and hope to have the opportunity to serve you better in the future.

Beoordeeld met 5 van de 5 sterren

Superb all-round service.

Another great experience purchasing my new Smartwatch from Smartwatchforless. Always had a great experience throughout and the watches are of a fine quality. This is my second watch from you and will not be the last.
Again, many thanks

David R

18 november 2023
Review zonder uitnodiging
Logo SFL

Antwoord van SFL

Thank you David, we are super glad that you are happy with your products!

Beoordeeld met 3 van de 5 sterren

Watch great for price. Customer service terrible.

I wanted to ammend a previous one star review but was unable to find it.

Inexpensive smartwatch 5 stars. Customer service terrible. I didn't get an email confirmation of my order despite confirmation on the website (always screenshot your confirmation people-without that information I'd have been stuffed) and the money leaving my account.

I'd paid for next day delivery but the product was out of stock. The website didn't tell me this. After three days expecting it, I emailed and at midnight got an oddly worded reply suggesting I select a different watch in the same price bracket. I asked several supplementary questions which weren't addressed. Ultimately, nearly 2 weeks later we recieved a very reasonably priced fully functioning smart watch. As far as I can tell its the one I ordered but there's no branding on any of the paperwork.

So my advice is yes use this company but order well in advance and if something goes wrong cancel the order and order something different. The customer service looks like AI and is inflexible.

8 november 2023
Review zonder uitnodiging
Logo SFL

Antwoord van SFL

Hi Katherine, Thank you for your review and valuable feedback. We're glad to hear you're satisfied with the smartwatch. We appreciate your understanding that due to high demand, there can occasionally be slight delays in our stock. We're committed to improving our customer service and communication to better serve you in the future. Your insights are invaluable in helping us enhance our service.

Beoordeeld met 3 van de 5 sterren

Ordered the S21 and paid extra for 48hr…

Ordered the S21 and paid extra for 48hr Royal mail delivery. 48hrs passed and nothing, just an email stating its out of stock. To be fair they offered me the upgraded S23 with no extra cost but 7 days later and only just got confirmation of tracking for my 48hr delivery. This is not good enough, too many retailers offering and taking extra cash for services they cannot provide. In future I will not use any retailer who hasn't previously provided me with a reliable service, if you want repeat custom then treat your customers with respect and have the items shipped and delivered in the time period chosen or face losing custom.... your choice 🤷‍♂️. Personally I'm fed up

25 november 2023
Review zonder uitnodiging
Logo SFL

Antwoord van SFL

Thank you for sharing your feedback Iain. We understand your frustration regarding the delay, especially during the busy Black Friday period where such occurrences can be more frequent. We're glad we could offer you an upgraded S23 at no extra cost, but we acknowledge that the delay in delivery was not ideal. We take your comments seriously and are constantly working to improve our services to ensure timely delivery and better stock management. Your satisfaction is our priority, and we hope to regain your trust in future transactions.

Beoordeeld met 1 van de 5 sterren

Useless guarantee

Bought Army watch M1 Pro in January this year, used occasionally but now does not charge, have tried other compatibility charger leads with no joy.
Contacted company on numerous occasions. Their policy is to make it as difficult as possible to return the watch making numerous requests which are not relevant to the issue in question, for example has it been near water, it hasn't but it's supposed to be waterproof anyway! My most recent communication from them is to sent them, £13.00, which they have never explained what the £13.00 is for plus for me to pay postage of around £5.00 to repair a watch that is under guarantee.
Another point is that the packaging and the guarantee card within the box state a guarantee of two years, Smartwatch for less, claim they only offer a one year guarantee, or in my case non at all, unless I'm prepared to pay. My advice is don't use this company if you're expecting them to honor the guarantee
Update:- The company have replied by saying free repairs apply for the first six months only, after that a charge of £13.00 is required to cover repairs and handling!
As I see it that's a six month warranty and not twelve as quoted.

14 juli 2023
Review zonder uitnodiging
Logo SFL

Antwoord van SFL

Thank you for reaching out with your concerns Anthony. We apologise for any confusion regarding the warranty of your smartwatch. The two-year warranty mentioned on the card inside the packaging is offered by the manufacturer. As a reseller, we provide a one-year manufacturer's warranty. Regarding the repair fee, our policy includes a charge for repairs on products after six months from the date of purchase to cover handling and servicing.

We understand your frustration with the process and the additional costs for repair. We aim to ensure our returns and repairs policy is clear and customer-friendly. Please know that we take your feedback seriously and are constantly working to improve our customer service experience. We appreciate your patience and hope to resolve this matter to your satisfaction.

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