SMI Reviews 

Customer Support Specialist Shona went above and beyond when DPD repeatedly made errors with our delivery- tracking astray orders, issuing credit for lost parcels and arranging for replacement products to be shipped, while keeping us informed throughout.
Excellent service from SMI, particularly as the problems encountered were caused by the courier, not SMI.

Not a great company. Ordered a coat because there system failed it took over £350 pounds from my bank account and after completing and them acknowledging there systems failed. It then took them 4 days too pay money back. I couldn’t buy food shopping because off this company apology means nothing

Person to Person contact, fast and efficient service, potential issue resolved immediately by Katie the Customer Experience Specialist.

Always have great service from SMI. Would definitely recommend!

I ordered my company branded PPE items at short notice and requested a short delivery time on the essential 5 point PPE items to accommodate a site visit. The customer service (Ella and the dispatch team) was first class with updates and multiple deliveries to ensure I am able to attend site.

Really impressed with the level of service provided by the team, from courtesy calls to the wide range of products their dedication is second to none.

I ordered a bass broom from this company on 26/01/25. I had a message saying it was despatched to DPD that same day, I have the DPD app and for seven days it said received notification of order but not received. Phoned Smi said order been lost. Will despatch another immediately. No info on DPD app at all. So phoned again asking for refund. Today I got refund but not the £9 they charged me for postage. I certainly won’t phone again. Just how disorganised can a large group be? With little regard for customer,
Further to your comments your initial refund was withdrawn from you. It was ever credited to my account.

Personal attention and engagement. We have a female driver and finding ppe to fit has been made easier with direct involvement of David Nicholson who has presented alternatives.

FAST DELIVERY

very helpful customer service and quick delivery time

SMI products continue to impress and provide great quality.
No issues to report and we look forward to continuing our services with SMI.

I can confirm all running well with you guys never have any problems always being supported and advised when needed, you guys providing us with the very good service including very fast delivery 😊 so all in general I’m so happy to deal with you all 😊

Very quick and delivered on time. Fantastic.

I have been using SMI for 5 years now , my company 10 years , we have always had a great range of products which keeps getting larger .
the quality of the uniform is excellent and we rarely have any issues , but when we do they are rectified quickly by the support staff , Namely Josh and Daniel .
Many Thanks . keep up the good work
Gaz . Medequip Leyland

I have recently had the privilege of working closely with John Millichamp and his team. Throughout the process, they were consistently professional, communicative, and highly supportive. The experience was extremely positive, with all questions and concerns addressed promptly and thoroughly.

They provided excellent support at every stage, guiding me seamlessly through the journey from design to production. The entire process was smooth and well managed. I would highly recommend John and his team and look forward to working with them on future projects.

Thank you again, John.

SMI are a excellent PPE provider with outstanding customer service. From initial enquiry through to delivery, the team were responsive, knowledgeable, and genuinely helpful. Orders were processed quickly, communication was clear, and any questions were dealt with efficiently and professionally. It’s refreshing to work with a supplier that clearly values its customers and understands the importance of reliability and quality in PPE. Highly recommended.

SMI have been an absolute joy to work with from start to finish.
I highly recommend SMI and their services.

Bought some trousers from there and wanted them exchanging for a different size and customer service replies were dragged out to the point where I am now stuck with the wrong size.

Excellent communication, good turnaround on error correction and very helpful staff members (patient/ understanding).

All in all, recommended.

I recently had a frustrating experience with SMI Group that I feel compelled to share. Unfortunately, my interactions with their service have been quite disappointing.

Firstly, the service was incredibly slow. I found myself waiting far too long for responses, which was exacerbated by the lack of urgency from their customer service adviser.
Additionally, the SMI Group website is overly complicated. The navigation is not user-friendly, and the product descriptions are vague, making it difficult to understand what I was purchasing. This added to my frustration as I tried to seek assistance.
I attempted to escalate my concerns to management, hoping for some resolution or improvement, but unfortunately, it seems that my feedback fell on deaf ears, as no changes were made.
Given my experience, I cannot recommend SMI Group. The combination of slow service, unresponsive customer support, and a confusing website has left me dissatisfied. I hope they take these issues seriously and make necessary improvements in the future.