SMI Reviews 

Fast and efficient service

Not a great service, web page to order is very poor and clunky to operate. E sticks sent through lose in bag, not in any protective packaging arriving damaged, lucky the items were the incorrect items sent through, so they can have them back. long way to go to make this work.

Great to work with such a pro-active company, who bring many safety and supply solutions together in to one place!

Working with SMI on their carbon footprint has been a real pleasure. It’s been amazing to see how ambitious they are with their sustainability strategy, especially in helping their suppliers on their journey too. They’ve achieved so much over the past few years, and they’re always such a lovely team to work with!

It was really good to work with SMI on their Everyday Earth catalogue and to attend their recent ESG event, it was inciteful and motivating to spend the day with other ESG professionals

Now I've given you this score because I sent an order in July, I got and order acceptance late August/Early september. Then had request for payment notifications before the items had even been delivered!!
I cannot say how long it takes for ordered to leave our company, Affinity Water, but I would expect non logoed items to be delivered within a week, not 2 months. Some of these items are little value now until next year as they were for light weight summer clothing which appears to have now passed

the hi viz order we customized is really good quality and delivery times where updated and kept informed every step of the way

Delivery time 3 weeks from receiving the PO. When chased had no record of the order.

process took far to long usually takes one day to order this took nearly 3 weeks think it would be better to have direct email address for the factory in Scotland still not received our products.

Due to much confusion with the delivery company my order had been delivered to the wrong place 4 times over this week. I contacted the SMI sales team for help. The goods I ordered were with me 3 hours later. Excellent service and excellent PPE.

From start to finish smi have delivered on every promise. Service was fantastic, delivery was on time and the final product was streets ahead of the competition. We will be using them exclusively from now on.

Good personal service and quick response to questions and / or issues if they arise.

I am kept up-to-date on new products and info on current products.

Excellent customer service and professionalism which is very capable of providing all demands and expectations to its customers. The go extra mile attitude which enables clients to purchase non catalogue items as the excellent sales executives will source and supply the goods as required. Very good supplier of workplace products and everything you may need for your business.

Chichester Council use SMI on a regular basis as they are reliable, friendly and have good communication skills, they are also great in speedy deliveries

A great company to deal with, aways happy to look at items not stocked, great range and with a personal touch.

Great customer service, products and speed of delivery

We are a supplier to SMI Group, rather than a customer. Even so, I was super-impressed by the person who took my call. She was self-assured, confident and extremely polite. She inspired my confidence. In summary, I felt that your call handler was real credit to your brand at SMI Group. It's great to do business with you and delivering great service is clearly in your company DNA.

We have made several orders through SMI and each time the services has been excellent. Both Ross and Bethany were extremely helpful and accommodating to my last minute requests and the quality of goods received have always been stop on. will continue to keep using their services!

I've been using SMI for over a year now and Grace has always been so helpfully and kept me update with all my orders. Recently I needed a last minute change to our branding, Grace has done so much to help, so I have the uniform ready for a last minute event.

Bethany made the process of ordering branded stock for our department a dream. She was quick to reply with multiple quotes, and FedEx delivered within 2-days. The quality of stock is superb and Bethany is an asset to SMIs' customer experience team.