SMI Reviews 

We have used SMI for a number of years, the quality of their products is excellent, the speed of service is second to none, for stock items, I can place an order one day and it is usually there on the following day, for our branded items these can be up to 10 days, but are usually a lot quicker.
We recently need a one off design doing, Bethany was very helpful with assisting with design ideas and the various options, and also did the best price compared to other companies.
Very helpful, competitive pricing, great choice of products, fast delivery. Just what you need in a fast paced business.

Libby and Ross are great! Always respond to my queries promptly and provide all the information I need. Keep up the good work!

Grace McCauley has been amazing! She has been very helpful in advising us when our orders will arrive, any updates from their suppliers, and any other relevant information that I need to know. She always responds very swiftly and is always of great help. Could not fault Grace in the slightest. Thank you very much, Grace.

I had to quickly arrange a large PPE order for over 50 employees to multiple addresses around the UK. Shona at SMI offered support in uploading the orders without hesitation and saved me loads of time and hassle in changing details on the website - so I am very grateful. I am also really pleasantly surprised at the speed in which all the items have been dispatched. A great service, so thank you Shona and SMI.

Absolute outstanding customer service no issue is too big or small Grace in particular is always extremely helpful and understanding highly recommend

Great communication and very professional by Grace
from SMI

I have received excellent customer service from the SMI team, Ross and Grace in particular resolve any issues I have efficiently. I place large orders each week and the standard never slips. Grace is my direct contact and is always on the end of the phone to help me.

Beth was so helpful and went the extra mile for me. Great service and great prices. I will be recommending to others and using again myself.

Libby from SMI is outstanding ! she has been helping us with our requests for the past few months. if i have any queries i either give her a quick phone call or drop her an email, she never takes long to reply :) she is very good with her customer service skills and she's always happy to help. the quality of the workwear is great ! we look forward to shopping with you guys :)

We've recently refreshed a few of our brand logos, which has meant involving SMI in changing our branded workwear. This was a huge task, but Bethany Lewis was there providing support every step of the way. Beth's response times were always within the hour, and there was nothing she couldn't help with. Thanks for making the process so seamless and 'relatively' stress free Beth - 5 stars go directly to you!

I would like to leave a 5 star review for Beth Lewis our Customer Experience Specialist. Beth is responsive, helpful and knowledgeable when responding to all of our queries.
Huge thanks for all your help with the day to day support of our account Beth, you're a credit to SMI!

Our organization has been using SMI as a supplier for some time now, and I have received excellent customer service from them. Recently, I had an issue with a courier for a delivery, but SMI immediately rectified the problem and provided regular updates and support throughout the process. The communication was undeniably first class. The products that I order from this supplier are always dispatched within the same week, if not the next day, and received promptly.

Placed an order and within in minutes received an email of how long delivery would take, Once the order arrived a few items were placed to follow, I then emailed the customer service team to ask for an ETA for the rest of the order. I received a email from Bethany Lewis explaining why the items are to follow, I liked that the team explained what the reasoning was and how long it would take, They were extremely helpful and kept me updated all the way to delivery. Excellent customer service I am very pleased with my order and the quality of both product and service.

I was having issues getting items on to our portal and was speaking with Grace to help. She was an amazing help and was able to get the items on quickly so they could be ordered. I have dealt with Grace on few occasions and she is always a great help and sorts things with no hassle.

Bethany shows a good commitment to customers in the way that she deals with people nothing is to much trouble and will always help. overall a very good company to order from with no issues

I have worked with Kat for a while now and find her very helpful and knowledgeable.
Great customer service

When met with a really tight deadline Shona really pulled it out of the bag for me. She kept me updated every step of the way and when things went wrong with the delivery times she didn’t just accept that and chased this down right until the order was at my front door. Really lovely lady to deal with. Nothing was too much for Shona to do and never at any point made me feel I was a demanding customer. (Although I was). Keep up the good work Shona it’s refreshing to do business with someone who really cares like you do.

Grace McCauley is what made my experience great as she went above and beyond to help me out of a sticky situation. Grace did everything she possibly could to get me the items I needed urgently for a training course, I don't think anyone could have been more help! My items were delivered by the time and to the depot I had requested, at such short notice with Grace pulling out all the stops. Brilliant customer service, it's great knowing there are still people out there that are willing to do as much as they can to help, thank you!

Would like to complement Sarah Barker our Key Account Manager, she is super efficient and friendly and always a pleasure to see her. Great product and service which has encouraged me to purchase a broader range of products. If there is a Employee reward scheme Sarah should be considered for a nomination.

Customer Experience Specialist Samantha who works for SMI is one of the best person with I meet during dealing with SMI Group. She is always helpful and can find a solution to any problem.
I recommend people from customer service who work for SMI.
Best Regards