Highly recommended! To be honest I was skeptical about purchasing from a Seller on Facebook but, couldn't have been more wrong. Bathing suits I purchased are lovely and fit perfect. The tracking and i... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have never ordered from this website before but omg the customer service is AMAZING! I ordered the wrong dress size and they were able to change it for me with no hassle or complains, I’m so pleased... Toon meer
I recently completed my first order with the brand. I forgot to use my discount code and so contacted customer service to ask how I could apply it retrospectively. The discount was immediately refunde... Toon meer
Hi, it is Sophia again. Thank you for your reply! Not sure why I can't reply to your reply so I have to edit the previous review. You are a liar and whoever replies to my review represents yo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded by a group of young people who love women's fashion trends, Smile Just Love is a designer brand that focuses on French classical style women's clothing. At Smilejustlove.com we love every passion and interest on Earth because it is a reference to your UNIQUENESS. And to create a perfect consumption experience for you is our core vision: To help you Express Yourself. To support you at Smile Just Love.
Contactgegevens
Verenigde Staten
- service@smilejustlove.com
- smilejustlove.com
3,4
Gemiddeld
50 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good experience
Clothes are very beautiful, of medium quality, but with an adequate price.
The only problem is that the return is subject to a fee, so unless you know the size (having already bought similar items) it is unsafe to try!
22 augustus 2023
I have not received all the items
I have not received all the items, 1 item I have ordered apricot coloured but received white
I have replied to each mail from you.
On 28th November, you placed an order, but after that no updates.
Could you please let me know the status of the order S2260?
Thanks
3 november 2023
Antwoord van Smilejustlove
Hello Minakshi
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails please check your email box soon.
Thank you again for your patience and understandings!
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Wish you all the best.
First time with Smilejustlove, and I'm satisfied overall
I recently had the pleasure of shopping at Smilejustlove, and it exceeded my expectations in every way! Firstly, what you see is exactly what you get - no surprises or disappointments. The quality of the items received matched the high standards as expected. The only thing to note is that the size runs a bit bigger; I'm 155 cm, and it's a tad roomy.
My order arrived well before the estimated delivery date, which added an extra layer of satisfaction to my overall experience. The packaging was secure, and the items were in pristine condition. If I spot something that suits my style, I'm in again!
24 juni 2023
been trying to reach about a return…
been trying to reach about a return label the sweater is to small please get back to me
3 november 2023
Antwoord van Smilejustlove
Hello Sntonette
Thank you for your message and that's a pity that our products did not meet your expectations,we will continue to improve our designs.
We are sooo sorry that this shopping experience made you dissatisfied.And our service team had contacted you via emails so please check your email box soon.
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
Quality
The quality of material and the stitching of the items I ordered was excellent .
16 oktober 2023
BAD EXPERIENCE AGAIN I received my replacement delivered…
I received my replacement delivered today, 2 out of 5. Issues last time was delivery not complete, size too small and no reply despite several emails.
Now the shop sending me replacement with bigger size ( per my request XXL this time ) BUT the two I received size is so small that can't be XXL. There is no way I can put it on.
Very disappointed, throwing my money into the sea, bad, very bad.
I'll never order from here anymore.
NEVER NEVER TRY AGAIN.
13 oktober 2023
Antwoord van Smilejustlove
Hello Cheung
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
Thank you for your feedback,and our customer service team had contacted you via emails please check your email box soon.
Please do not be worried and we will help you solve the problem soon.
Looking forward to your reply.
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Wish you all the best.
HORRIBLE HORRIBLE
HORRIBLE HORRIBLE. NEVER EVER SHOP HERE AGAIN. SEND YOU WRONG ITEMS AND ONLY RECEIVED PARTIAL ITEMS. I TOLD THEM I DO NOT NEED THE OTHERS ITEMS TO BE SENT. SINCE THEY SENT IT TOO LATE AND NOT TOGETHER BUT THEY SEND IT ANYWAY AND DID NOT GET THAT MONEY REFUNDED. I WOULD GIVE THEM MINUS STARS IF I COULD.
8 oktober 2023
Antwoord van Smilejustlove
Hello Regina
Thank you for your response and we had refunded to you on 9th,October,please check your account soon.Anyway,that's a pity that our products did not meet your expectations,we will continue to improve our designs,and we hope you can make a suggestion for the improvement of our products.
Thank you for your understandings!
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.
Missing items again and again
I ordered 6 clothes, first time shipped only 3, 2nd time shipped only 1. Still missing 2 clothes, I had to request a refund instead of all the waiting and back and forth. Make sure you check your shipment to see if it matches with the order too.
25 september 2023
Antwoord van Smilejustlove
Hello Sharon
Thank you for your response and we had refunded to you yesterday,please check your account soon.
Anyway,thank you very much for choosing us and we indeed need your support and understandings!!
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.
HOW TO RETURN???
The sweater was adorable but very small. I could not wear it unfortunately. The quality of the blouse was not as described and photographed online. Different color. Printing instead of embroidery.
I have reached out to try and return these items repeatedly. No response. WANT TO RETURN THESE ITRMS.
21 september 2023
Antwoord van Smilejustlove
Hello Leslie
Thank you for your response and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and our custom service team had contacted you via the email and please check your mail box soon.
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.
The shirt I ordered was completely…
The shirt I ordered was completely different than the photograph, the style, pattern and fabric was not anything like the image, I was quite shocked at the difference. There was also nothing on the packaging that helped me know how I could return it.
18 augustus 2023
Antwoord van Smilejustlove
Hello Bridget
Thank you for your response and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and our custom service team had contacted you via the email and please check your mail box soon.
And if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Wish you all the best.
The tracker does not work
The tracker does not work. I placed my order 2 weeks back and haven't received it. Was trying to see the status through tracker but it does NOT load
27 september 2023
Antwoord van Smilejustlove
Hello Pretti
Thank you for your message and the package was sent to you 27th,September and you can check more via the link
https://t.17track.net/en#nums=SF6043782540418
And it was delivered to you on 7th,October.(
GREAT FALLS,VA,US, Your express has been delivered (In/at mailbox))
So please check your box soon and if you have any questions, please feel free to contact us via the email support@smilejustlove.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
The blouse is exactly what I expected
The blouse is exactly what I expected. I’m so very happy with it. Thank you so much.
7 augustus 2023
The color was so perfect
The color was so perfect. Ordered my usual size and it’s perfect. Will be buying additional colors. Not thin or thick, just right and soft. Perfect with jeans.
17 september 2023
I cannot believe how soft it is
I cannot believe how soft it is! This is just as I expected it to fit and feel. It is medium weight - not flimsy but not a heavy - definitely more like a sweater. Love the color which is what shows in the picture (camel). I only gave it 4 stars for over-all rating because I not washed it yet. I hope it holds up.
17 september 2023
The knitted top is so comfortable
The knitted top is so comfortable, and the material is so soft which is surprising for the price. It also fit well around the waist.It's so casual as I thought.And I will get the black color,too.
16 september 2023
Poor quality
16 augustus 2023
Antwoord van Smilejustlove
Hello Sumitra
Thank you for your message and that's a pity that our products did not meet your expectations,we will continue to improve our designs,and we hope you can make a suggestion for the improvement of our products.
We are sooo sorry that this shopping experience made you dissatisfied.And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
We will try our best to help you solve your problem soon.
Thank you again for your patience and understandings!
Wish you all the best.
I placed my order on 16 August 2023 and…
I placed my order on 16 August 2023 and have not received it yet.
It was a lot of money and I am getting worried
15 augustus 2023
Antwoord van Smilejustlove
Hello,Karin
Thank you for your message and the package was sent to you on 16th,August and you can check more via the link
https://t.17track.net/en#nums=SF6042541100076
And now the package is arrived at ZA,South Africa,ZA, Shipment in transit. So please wait for more time to get the package.
And if you have any questions, please feel free to contact us via support@smilejustlove.com at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
I ordered 2 tops from this website and…
I ordered 2 tops from this website and they both are amazing,very soft material
3 juli 2023
Antwoord van Smilejustlove
Thank you for your love and we will improve design.
Thank you for your support!
Wish you all the best.
Unwearable
The product did not match the photo on your website and was made from inferior materials.
Worst than that - one of the sleeves was sewn on back to front so it isn't even wearable...I won't be wasting my money on anything from this business again.
13 juni 2023
Antwoord van Smilejustlove
Hello,Bec
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails and please check your email box.
Please do not be worried and we will help you solve the problem.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Item received was not what was shown in…
Item received was not what was shown in ads. Fabric was different and made very inexpensively. No way to return the top for a refund without paying postage to ship to China. Promised a refund which never materialized. I finally had to resort to a credit card dispute with my bank.
14 juni 2023
Antwoord van Smilejustlove
Hello,Stefani
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had contacted you via emails and then we refunded to you but failed.At last,we had contacted the bank to make the refund to you.
And our products are all made by our own factory and before delivery, each product undergoes strict quality inspection to ensure that every user receives perfect and cute clothing.
Thank you for your feedback and we are constantly optimizing our product design, accepting customer feedback and suggestions, and making efforts to provide the perfect shopping experience for our customers.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.