Highly recommended! To be honest I was skeptical about purchasing from a Seller on Facebook but, couldn't have been more wrong. Bathing suits I purchased are lovely and fit perfect. The tracking and i... Toon meer
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Lees wat reviewers zeggen
I have never ordered from this website before but omg the customer service is AMAZING! I ordered the wrong dress size and they were able to change it for me with no hassle or complains, I’m so pleased... Toon meer
I recently completed my first order with the brand. I forgot to use my discount code and so contacted customer service to ask how I could apply it retrospectively. The discount was immediately refunde... Toon meer
Hi, it is Sophia again. Thank you for your reply! Not sure why I can't reply to your reply so I have to edit the previous review. You are a liar and whoever replies to my review represents yo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded by a group of young people who love women's fashion trends, Smile Just Love is a designer brand that focuses on French classical style women's clothing. At Smilejustlove.com we love every passion and interest on Earth because it is a reference to your UNIQUENESS. And to create a perfect consumption experience for you is our core vision: To help you Express Yourself. To support you at Smile Just Love.
Contactgegevens
Verenigde Staten
- service@smilejustlove.com
- smilejustlove.com
3,4
Gemiddeld
50 reviews
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Buyer Beware
The construction and quality of the two tops I received were so bad that I reported this company to Facebook. Frankly it’s pretty close to fraudulent
14 juni 2023
Antwoord van Smilejustlove
Hello,Holly
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And we had refunded to you and please check your account soon.
Thank you for your feedback and we are constantly optimizing our product design, accepting customer feedback and suggestions, and making efforts to provide the perfect shopping experience for our customers.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Accommodating but you wont get a refund easily.
Didnt get half my order and when i went to email the customer service the email is undeliverable. No way for me to get a refund on the undelivered item or the item i want to return due to quality issue.
Update:
The customer service team responded back from a different alias and offered me another item in replacement of the refund. They are trying to accommodate me which I appreciate but getting a refund is hard so make sure u know what ure ordering.
15 mei 2023
Antwoord van Smilejustlove
Hello Sumaira
Thank you for your email and we are so sorry that this shopping has brought you a not perfect experience.
And after checking,your package was sent to you on 16/05，and the package was missed by the express delivery and if you can wait for more time,we will resend the shirt to you soon.
Of course,if you do not wait for more time,we will refund to you soon.
Thank you for your feedback and we will strengthen the management of this part.
Sorry again for the shopping unpleasure and if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.
CAN'T REACH CUSTOMER SERVICE FOR RETURN
I received my order yesterday, however the sizes are wrong and I need to return them. The email address they provide on their website and in my order does not work! I keep getting bounced email messages. Also, the chat system doesn't respond, it just directs me to the incorrect service email address. I NEED TO RETURN THE ITEMS! Please get back to me!!
8 juni 2023
Review zonder uitnodiging
Antwoord van Smilejustlove
Hello,dear
Thank you for your message and we are so sorry that this shopping has brought you a not perfect experience.
And could you tell us your order number so that we can help you soon.
Also you can contact us via the email support@smilejustlove.com
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.
Oversize/different colour
The jumper I purchased was sized very large. My XS was extremely baggy and oversized. The colour was also quite different from the photos and it was several weeks before my order was dispatched.
11 april 2023
Antwoord van Smilejustlove
Hello, Lotte
Thank you for your message and we are sorry that this shopping has brought you a not perfect experience.
And after checking,the items that you ordered is S not XS,and the package was missed by delivery company and we had resent the package to you on 12nd,April and it was arrived at you on 24th,April.
And thank you for your feedback and we will strengthen the management of this part.
And we had contacted you via emails to help you solve the problems,please check your email box soon.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us via service@smilejustlove.com at anytime.
Wish you all the best!
Wish you all the best!
DONT BUY FROM THIS WEBSITE
DONT BUY FROM THIS WEBSITE, they use clothes from other websites and sell it at 2 times the price. They will also ship out the item one by one and you wont be receiving the items until another 3 months. I reached out for a refund for a dress i didnt receive 5 months after the purchase, they agreed to refund me and advised me to wait 3-5 days. Waited that time period, messaged them via messenger to say I didnt get any payments and was left on read. Now that i opened a claim on paypal, they are refusing to give me a refund
30 oktober 2022
Review zonder uitnodiging
Antwoord van Smilejustlove
Hello,Tia
We sorry to bring you a not perfect shopping experience.
After careful verification and inquiry, we had tried to refund to you on March 20th and March 30th, but you initiated a dispute, and we cannot refund you quickly.
Afterwards, we contacted the payment platform and processed a refund for you on April 4th. Please check your account carefully. Therefore, there is no scam at all in our online store, and everything is reasonable and legal. Please stop slandering us! We have been loved and supported by many customers, we don't hope that your words mislead others.
Thank you for your love and support.
And if you any questions,please contact us via service@smilejustlove.com any time.
Wish you all the best.
Antwoord van Smilejustlove
Hello,Fathmeh
We sorry to bring you a not perfect shopping experience.
After careful verification and inquiry, we had refunded to you on 21st,February,please check your account carefully. Therefore, there is no scam at all in our online store, and everything is reasonable and legal. Please stop slandering us! We have been loved and supported by many customers, we don't hope that your words mislead others.
Thank you for your love and support.
And if you any questions,please contact us via service@smilejustlove.com any time.
Wish you all the best.
At all
At all, the quality, model, and photos on the site are different from the posted ones, they are totally lying and all the material is of low quality and lies, it is completely different.
18 februari 2023
Review zonder uitnodiging
I just loved the quality of your…
I just loved the quality of your products. So classy and sophisticated styles. I'll shop more in the near future.
9 februari 2023
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