Smilewindscreens Reviews 

198
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I received a first class service from beginning to end from Smile Windscrens. Very easy to book appointment after getting a very competitive quote to sort out my loose and leaking car windscreen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service very friendly came straight to my house at the time we agreed Price was half the cost of national windscreens which I got a quote from Definately use them again very impressed

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Prompt and professional service. Booking process was simple. Excellent communication and they came to my workplace. Cheapest quote by a mile and a very customer based company. Would use again at a h... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoreparatie en -onderhoud

Geschreven door het bedrijf

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

198 reviews

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4,9

Alle reviews

(198)

87 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

fantastic service

fantastic service booking in was so easy and availability of appointments was great. will do definitely use again.
the technician that came out was so polite and helpful. cant recommend enough.

20 maart 2024
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Antwoord van Smilewindscreens

Thanks we appreciate the feedback

Beoordeeld met 5 van de 5 sterren

Screen Replacement

A great mobile service that got the job done in replacing the screen in good time, and with care.

15 maart 2024
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Antwoord van Smilewindscreens

Thanks, we appreciate the feedback

Beoordeeld met 1 van de 5 sterren

awful reflections and glare after replacement

Initially this was meant to be a remove and refit job to fix the seals. Unfortunately, the windscreen had to be changed instead at a higher expense. I was warned this could happen so I accepted it and the new windscreen was fitted fine. However, after the fitting, I started to notice the most awful reflections and glare from incoming vehicles.

When I asked if this could be fixed a technician came over to sit in the car and say he was not sure what to say. I was asked for more pictures (I wish I could attach here) and links and explanations were sent to simply say it is normal and it is your car's dashboard.

The fact that I had no issues at all before the new screen was fitted was explained by saying that a new windscreen will have more reflections. Well, they should not be this bad.

Apparently the new windscreen is an OE, AGC Automotive, and therefore should be of good quality. It is not however the original make - Saint-Gobain Sekurit. Smile Windscreen will not do anything therefore to try and solve the issue.

They had the cheek to tell me that I don't seem to accept and grasp the facts!

28 februari 2024
Review zonder uitnodiging
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Antwoord van Smilewindscreens

The windscreen is original equipment on many vehicles including Toyota, evidence was provided regarding the quality of glass installed. We presented various pieces of written facts to explain why there was a reflection on your windscreen, along with advice to reduce the reflection. A simpler explanation may be easier to understand. You buy a brand-new car that has been highly polished, and you can see your reflection in the paintwork. After owning the car for seven years you can no longer see your reflection. New glass is highly reflective. I hope this makes clear that changing the windscreen for another make would make no difference and could in fact make the situation worse.

Beoordeeld met 5 van de 5 sterren

Great experience and very reliable service.

Had a really good experience and the company was very patient with me as I had to reschedule a few times. Someone came initially to fix my windscreen but couldn’t due to another issue that I had to fix first and I was not charged a call out fee. I also loved that the service was mobile and they visit you at your address because my car was un drivable due to the glass damage.

1 maart 2024
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Antwoord van Smilewindscreens

Thanks, we appreciate the feedback

Beoordeeld met 5 van de 5 sterren

Great service and great price!

Smile were on site changing my windscreen within 24 hours of my initial phone call. The job was done well and the price was excellent. Thoroughly recommended.

21 februari 2024
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Antwoord van Smilewindscreens

Thanks, we appreciate the review

Beoordeeld met 5 van de 5 sterren

Amazing service

I spoke to Jade on the phone and she was incredibly helpful and polite. And then a lovely chap called Josh came and fixed the window who was also extremely polite and helpful l. I highly recommend Smile Windscreens

17 januari 2024
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Antwoord van Smilewindscreens

Thanks we appreciate the feedback

Beoordeeld met 5 van de 5 sterren

Excellent.

Quick and efficient, and knowledgeable.

8 februari 2024
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Antwoord van Smilewindscreens

Thanks we appreciate the feedback

Beoordeeld met 5 van de 5 sterren

Josh was very competent and efficient…

Josh was very competent and efficient and knew his business.

He was a pleasant chap.

But I would have preferred to have been addressed as Mr Edwards rather than ' mate'. As I am old enough to be his grandfather.

15 januari 2024
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Antwoord van Smilewindscreens

Thanks for the review, we appreciate it. With regret the language used by the younger generation is embedded before we employ them.

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