SM Retro Reviews 266

Happy with product correspondence was a bit sparce but pleased with outcome..

Ordered a man united 72-74 3rd kit, this was the only company I could find it on.
I ordered it December 2023, 2 years ago (when they were DM retro I think), still no shirt or refund, over 40 emails sent/recieved, excuse after excuse, several tracking numbers that could never be found, absolute scammers, avoid, avoid, avoid.

Terrible company. I ordered four shirts, but only received two. It's been seven months (!!!) now since my order, and they've kept on asking me to be patient since the summer. During the autumn they have given me numerous links to shipping info for the two missing shirts - which never update by the way. And then they put the blame on Thai post as forwarder.

I've asked for a refund for the two missing shirts, but no response. They owe me close to 90 GBP.

They've now also stopped sending false tracking info. They've just shut me down by not answering any of my e-mails at all. And they've kept my money - of course. So there you go; Pure scam.

My advice; Stay away from this company since they're not to be trusted.

To be honest about my star rating I would give RM Retro zero stars! Perhaps an option for Trustpilot to consider?
Utterly hopeless, quick to take your cash, but not to deliver the goods. I bought my top to donate to a charity auction on 16/10 and as of 28/12 I've not received the shirt. Hopeless!
I've emailed them and only received automated replies. So, very poor customer care. Other reviews are similar, so maybe it's time SM Retro gave honest time lines of delivery before taking your cash.
I doubt, I'll ever see the shirt or the cash.
Steer clear of them, look for another supplier!

I ordered a shirt in the middle of October. I haven’t received it or had any response from the customer services team. I knew it may take awhile but come on!!

Avoid SM Retro if you don't want to lose your money.
I have now been waiting 200 days since I placed my order. In that time, the estimated tracking date has come and gone with no tracking update. I contacted the company and was fed some excuses blaming Thai Post and customs and then given a second estimated tracking date, and guess what, the tracking information didn't appear. After contacting the company again, I was given more excuses and then a third tracking date, and you can guess the rest, no update, Thai Post & customs excuses, blah blah blah! And within the last few days, the fourth tracking date…and nothing yet again. I knew I was taking a chance when ordering a shirt after reading all of the Trustpilot reviews, it didn't work out for me. I can only assume that all of the 5 star reviews are fake because there is a section on the FAQs section of SM Retro's website saying "should I be concerned by some of the negative reviews?" and the reply begins with "most happy customers simply don't think to leave a review".
There are so many 1 star reviews now and they all have the same theme, you pay your money and never receive your shirt.
So, if you are thinking of ordering from this company, read the 1 star reviews first and then think again, carefully. Good luck!
I will alter or delete this review in the future if by some miracle, I eventually receive my shirt, but I won't be holding my breath. Lesson learnt…..

UPDATE:

Over 8 months now since I placed my order and still no shirt.
6 tracking dates have come and gone with no tracking information becoming available. More excuses about Thai post and staff sickness causing delays, which apparently have been resolved, well they clearly haven't. My emails are also being ignored now, like everybody else's it would seem.
PLEASE DO NOT ORDER FROM THESE SCAMMING THIEVES!!

Wish I'd read reviews before placing an order. Not made clear on website that product is coming from Thailand & that 3 month delivery is normal.....if you actually get something!
I ordered in September, email stated mid November tracking would appear, then 7 - 10 days for actual delivery. No tracking available, no delivery & no response to email requests for updates.
DO NOT USE THIS COMPANY!

An update on my previous review.
As soon as I left the previous review on here I received an email with an excuse and asking me to remove my review and they would refund me also with a new tracking number saying it would be trackable from the 28th November on the Royal Mail site this came and past shock wasn’t trackable. I emailed them again to receive another date of the 20th of December. I will check after that but I have no hope in that tracking working either.
This company is full of excuses about not getting the remaining two shirts.
I have emailed again for a refund now as I am past all the excuses on the delays, and guess what no response to that email either.
I was looking forward to receiving the other two shirts because as I said in the original review it was a shame because they were really good quality shirts. The customer service is what is letting this company down massively

The delivery took some time but the quality of the shirts is very good.

4 months waiting for a delivery is totally unacceptable and the same response, an update is due on the account but it never happens, correspondence replies are extremely slow, I have requested my order cancelled and my money returned, unfortunately that hasn't happened either. I believe the company has not tried enough to keep me informed as I have to chase them, unless it's proved otherwise . The shirt was a present for someone and like me they are disappointed.

I ordered a couple of Luton 1982-83 shirts home and away and they were delivered in decent time and they look beautiful.

At last, after a wait since August, the Everton 1978 away shirt has been delivered, was it worth the wait ? YES. the shirt is of good quality, the size exactly how I wanted ( X-Large) and worth the money. If you’re quite prepared to wait for a good replica top then go for it, myself? Well I think I’ll pass this time, but I look forward to wearing it the next Everton game.

Update - following my review they got in contact with an updated delivery date - 20 December. Still no top! I’ve asked for a refund or another top to be sent as it’s clearly been lost that’s even if it has been sent. Heard nothing back surprise surprise!

I ordered a football top in July. Tracking was supposed to update in September and it didn’t so I contacted them and was advised tracking will now update in October. It didn’t update in October so contacted them and was told tracking would now update on 19 November. It didn’t. Contacted them on 19 November and heard nothing back. Contacted them twice since then and I’ve asked for a refund but no response. Shocking service. Would not recommend

This is the first time I've used SM Retro and I was very impressed. Whole process from ordering, to receiving the end product was easy and hassle free. I didn't know what to expect but these guys were for above anywhere else I have seen or tried. Great quality products, excellent customer service.

Be very very careful with this company. The shirts that they sell I am sure look great - IF YOU EVER RECEIVE THEM.
Their customer service is appalling. You get an automated e-mail response saying that they are very busy (they always seem to be, why not employ more staff?) and that they will reply within 5 days. They don't.
I ordered back in August. They have had my money since then. It is now December and there is no sign of the shirts that I ordered.
The 'links' that they send to track the products do not work.
I have now given up. I never expect to receive my shirts. I haved asked for a full refund. I have not had the courtesy of a reply to that request. I have accepted that I have lost 80 quid, there really isn't much more that I can do about it now. Bunch of absolute charlatans

Awful. Payment made in September and still no shirt. The company don't reply to emails requesting a refund. Wouldn't recommend them to anybody.

Awful, just awful. Avoid SM Retro like the plague!

Bought a football shirt and had two significant issues. 1) it’s waaaay too small even though I ordered a size up. I can hardly get it over my head it’s so tiny. It’s like a childs size but it’s supposed to be XXL! 2) in the first wash (normal temperature) all the letters started falling off.

I’ve sent them an email but have obviously heard nothing back and don’t suppose I ever will.

Please save your money and do not buy from these scammers!

Although it took a while to be received , through no fault of the Company, the shirt is superb.
Great quality and well worth the wait.

Utterly dreadful. I initially ordered 3 shirts and only 2 eventually arrived. I was assured that the third would follow....it didn't. The two I received are really good btw. On the strength of their "concern" about the missing shirt I ordered two more. This was in May. I took down my last review when they assured me all would be well if I did so....two deadlines have passed and Thai post have no updates on it.