SM Retro Reviews 266

Ordered a shirt on 28th May.
Said it was dispatched 2nd June and that tracking would be available from 12th july waited a few days after and nothing said unknown kept checking for the next couple of weeks then contacted them and they said there delays at the Thailand post office they have me a new tracking date but the same tracking number so waited again kept checking still said unknown tracking number I have them the benefit of the doubt and kept waiting contacted them again in October to say ive still not received nothing and that im starting to believe the company is dodgy they said no we're definitely not dodgy and that's there's been awful delays they then sent me another tracking date of 27th October so after that date I've been checking and STILL saying tracking number unknown. So I contacted them and said that I believe this is a scam and im gonba contact my bank and heard nothing i sent another email saying that I want a full refund as ive been waiting 6 months and there constant excuses and that its definitely a scam and there stealing people's money and guess what not a single email back and the tracking still says unknown. DO NOT BUY FROM THIS COMPANY they will keep you hanging for months and months.
*update*
Still no shirt and another email received to say that they was away and they've just got back and they are looking into my issue. And now they're trying to get my review taken down. Everything I have wrote in this review is true and facts and I have all the emails and messages to prove it
*UPDATE*
After they see this review and couldn't get it taken down they emailed me to say if I delete this review they will refund me. There customer service is ridiculous and it's still constant excuses.
*UPDATE*
Its now January 2026 and still no shirt no tracking works and still refusing me a refund
*UPDATE*
Its now march 2026 and even after telling me they've sent a new shirt it's the same tracking number I've had from the beginning and OF COURSE the tracking number still says unknown.
Joke of a company do not fall for there lies.
STEER CLEAR DO NOT ORDER
*UPDATE nearly been a year since I ordered still no item no refund even after numerous emails back and forth its constant excuses from them. ALSO look at the most recent 5star reviews they are 100% fake.

I ordered my Leeds United burton yellow away shirt in June and still not received it. This is now 5 months waiting with emails going backwards and forwards. The Thailand tracking link does not work. My bank now is looking into fraud.

Terrible experience order made on 13th June 2025 after countless messages asking about my order the reply is either delay in Thailand postal service or we will contact you within 5 working days never happens I have asked for a refund with no reply about this
Can’t believe so many people seem to have the same complaint
Terrible company who surely have no thought about customers and wonder how they get away with this all the time

1 star generous. This shop isn't real. I ordered a top in July, I was told a series of nonsense about why the package was delayed from postal strikes that didn't happen, to months later label issue, I've told the bank and this is being dealt with as fraud.

Avoid. I bought a retro shirt in August. The tracking information provided doesn’t works I was told it would be delivered in October and November. Both dates have been missed. I have chased up. They have said they are dealing with it as a matter of urgency. I have asked for a refund 3 times and now nothing. I still haven’t received anything, no refund or response to try and resolve. I have had to now contact my bank. This was for a birthday which has now passed. Awful experience

Update - 5/12/25
Since posting this review I have had an email response saying that I had to take down this post and then they would provide a refund. Nothing I have said is incorrect. I have refused given this is my experience and since then I have not heard anything or received any refund. I have chased and had no response. I am only posting this update to support others in avoiding a repeat of this experience for them. Total scam.

I ordered a shirt on 26 June 2025. Almost 4 months later, the shirt still has not arrived. Despite various emails to the company, I get very little back. Every month I am told it is a problem with Thai Post. The Thai post link no longer works and my requests for a refund have been ignored.

Quite possibly the worst experience I have had with a company. Avoid like the plague. To make matters worse this was a 40th birthday present for a friends, which was now months ago.

UPDATE: 25 Nov. Due to total lack of response, I have been forced to contact my bank about a possible fraud. I have further started a Trading Standards investigation.

The product is fantastic. Great quality and truly a proper replica of the original. The delivery was quite painful (virtually 3 mths) but the wait was well worth it and greatfully received by my brother as a belated birthday present.
I would definitely recommend and would certainly buy from SM Retro again. Thank you.

Ordered a shirt june 2025 its now november 2025 still nothing !! They DONT keep you updated its YOU who have to chase them up , excuse after excuse about thai mailing etc AVOID them take your money quick tho !!? Strange how they have an address in bristol uk ?

Although I doubt it- but I may hold the record for longest wait. March 28th. Can anybody beat this? According to Google maps, I could have walked to Thailand and back from the UK and still had a few days left. Im not even joking. The absolute truck load of excuses they dish out, (i’ll add them later so you too can play SM Retro excuse bingo) is something else. I ordered some West Ham shirts in expectation of getting them for my son for his holiday in June! There is definitely something wrong here. Avoid unless you’re planning for xmas 2026.

Avoid this cowboy outfit at all costs. I order two shirts from them in April 2025. I patiently waited for delivery like they said, that is part of the deal. Fast forward to November 2025, 7 months later, there is still no sign of the shirts. This time the item has supposedly made it to the UK but was returned to Thailand by Royal Mail - who knows though, anything could have been in that package that was returned.

They have offered non credible excuse after non credible excuse, and refuse to acknowledge my fair requests for a refund, after 7 months of no goods.

Avoid these guys - they will take your money, give you no shirts, and continuously fob you off. If I could give minus stars I would.

I have been after a Liverpool 1979-81 3rd Shirt. This was worth the wait. When it arrived it was good quality and a great fit. Definitely recommend the company.

Although not immediate despatch well worth the wait a quality representation of the 1978 Everton FC home shirt. RECOMMENDED but be patient

It took a post on trust pilot to get my shirt. For MONTHS nothing , then within 2 weeks of a post here it arrives. I have amended the post as I said I would if my shirt arrived.
The shirt quality is not great, not horrendous but not great. Loose stitching and the material is very heavy. I wouldn't purchase again due to terrible customer service and poor quality shirt.
The company told it my item was dispatched twice but the tracking did not support thier statement so I accused them of lying! It was at this point my item was posted and arrived a few weeks later.
On reflection I shouldn't have amended my original post.

They were flexible to change delivery address.
A little bit slow with their responses.
Excellent product.
Will use again.

Having ordered my item in July, I was supposed to wait until September for it being delivered. Unfortunately the tracking number I was sent either did not work or the Thai post webpage would not load so I had no way of knowing where my item was. In mid September I emailed smretro who got back to me within 5 days saying they would look into this for me. They emailed again with a revised delivery date. Apparently there was a hold up in the Thai post. Although tracking still did not work my item finally arrived on 16th October. It was a very good quality shirt, which I was really pleased with. Overall if the postage issue could be dealt with, I would have given this company more stars.

Quality is brilliant, took 10 weeks to arrive but was prepared to wait that long after reading the shipping information. Would recommend

I bought a Liverpool T-shirt on the 31st August and I am yet to receive it. I have contacted them and they are saying Thai post is the problem. Every time I go onto tracking it keeps saying it will update at the end of every month and until then there is no tracking. This item was bought for a 60th birthday in September and was unable to give the item to them. Poor communication with the company. Please be very careful buying off this company as you may never receive the item!!! I’m now taking it further with my bank to receive a refund!!

So, having received my shirts this week, I can wholeheartedly say you will get a quality shirt made of robust materials and as near the original article as can be remembered 42 years ago ..! The stitching is of fantastic quality and if you love embroidered logos over transfers, then you are going to be a happy bunny. Lead time is a challenge though as the shipments can get held up - but - when it moves it moves. I got the tracking update Friday 26th Sep and the package arrived via Royal Mail by Wed 1st Oct. Pretty good I thought.

Delivery time was good. This particular Crystal Palace shirt is rare to find, is of very high quality and my experience in dealing with the company is exceptional.