SMTP Reviews 

The set-up process was very smooth and straight forward with wonderful assistance from their team. I average around 600+ emails monthly as someone who frequently communicates with clients and sends out financial statements. I have had no problems to date with their services.

Don't use these guys. Their SMTP delivery service is unreliable. I used them for six months and had at least three issues with deliveries. You're not able to cancel on their site but they make you go through a service call. Unprofessional.

No replies, none of my emails are sending in the last 12 hours from all domains, WP SMTP plugin tests on all sites are not sending. Support not available.

We signed up for SMTP.com services to serve as a relay for an on-prem exchange server, believing that it would offer a solid relay service for outgoing mail, using IPs that are actively monitored and managed. Nothing could be further from the truth, within a week IPs within the subnet they assigned us were in several RBLs, and they did nothign to remediate the issue. We opened a ticket and it took a week and a half to receive an actual repsonse, the response was to assign us a new IP but within a day it too was listed in a RBL.

Why pay them money, when they don't monitor their IPS and networks for listing in RBLs? When they offer very little support, and what they do have is so delayed.

We will be moving back to our own relay, and monitoring it with debouncer, it's far more reliable that smtp.com

The kicker, they want 30 days notice to cancel, so they ding us for an extra month of fees for nothing.

Good riddance.

We've had a great experience using SMTP.com for our email delivery needs. Their service is reliable, with excellent deliverability rates and consistent performance. Setting up and managing our email campaigns has been smooth, and their platform is user-friendly.

However, it's important to note that they have very strict rules regarding email lists. While this ensures high-quality email sending and compliance, it can be a challenge for those managing larger or older lists. As long as you adhere to their guidelines, though, SMTP.com is a fantastic choice for dependable email delivery.

Overall, a solid service with strong security and compliance standards—just be prepared to follow their rules carefully!

Works well. We rarely have a problem and the service is not to expensive.

Great experience working with this company. The process was smooth, and all instructions were clear and easy to follow. I didn’t encounter any issues, and everything worked as expected from the start. I can’t speak to the concerns in negative reviews, but my experience was completely positive.

Support agents were very responsive as well.

The customer service is great. They respond quickly and don't stop until my problem is solved.

We at Comunicaciones Migtel are very happy with the service provided by SMTP, they solve our problem to send a lot of emails each day from our own invoicing system and CRM

Very easy to work with this company. All instructions were easy to follow and I had no issues with this company. Hopefully they've straightened out the issues mentioned in the negative reviews, but that was not my experience here. Everything worked well from day 1.

I use SMTP.COM and SendGrid, and find that SMTP.COM is much simpler and less expensive, especially for wordpress sites. I have used their support and find they have been responsive. The documentation on their site is brief but informative.

Small business without blanket emailing. Pricing model no longer fit our firm. Also tech support non-responsive over past six months.

We needed an outgoing SMTP server with no real need for inbox functionality, so SMTP.com came to the top of our lists when deciding on a service provider. The setup was simple, and when Google changed their DMARC and SPF requirements, SMTP.com provided assistance to make sure we were good to go.

Terrible inboxing for transactional emails. They also make you jump through a bunch of hoops to cancel the service. It took multiple emails back and forth before they agreed to cancel the service. They also force you to pay for 30 days from the time of the request even if you aren't using it.

Terrible company. I was not able to add any domains to my account for many days due to a technical issue their side which they admitted and said they would fix. Many days later and hours of chat "support" it was still not fixed. I asked them to cancel my account because of this but they are saying I have to pay for another month due to their cancellation policy.

It is complete insanity to charge a customer another full month of usage when they admitted their service was not operational. I could not manage/add anything my side. The dashboard was frozen and constantly threw an error. Their support team asked for my username and password and they admitted not being able to do it also.

Rip-off scam tactics using the below policy:

Please, be informed that according to our Policy, we require at least 30 days' notice prior to account cancellation.

No other competitor does this. Also, the only company where you need to manually email them and explain why you're leaving to cancel, rather than being able to cancel online.

Disgusting behavior.

Still Trying To Charge My Credit Card! Canceled, never used the company and they really want to steal my money! Don't ever give them your credit card, they have some kind of blocker to make it difficult to stop them from charging you forever!

We've received your request to prevent PAYPAL *SMTP from billing your Capital One® credit card
account. We're only able to block a merchant from charging your account if they use a certain code for
a recurring charge. Even with the correct code, future charges from the merchant may not be blocked.
In this case, the merchant isn't using the required code, which means that you'll need to dispute each
transaction as it posts to your account. If the merchant continues to bill your account, please notify us
and we can begin the dispute process for each charge

What kind of reputable company does that? And thinks that you have to give them a 30 day notice to cancel as service you never used! It's a scam, avoid their "free trial"!

Dubious practice. Requires 1 month payment after cancelling subscription. Not recommended. Try other much better competitors.