SMTP Reviews 

If I could give SMTP.com negative stars, I would. This is, without question, the most disastrous, incompetent, and downright infuriating company I have ever had the misfortune of dealing with. Their entire operation is a joke, and it’s astounding that they are still in business.

First, let’s talk about their servers—or lack thereof. Imagine paying for a service where emails are supposed to be sent promptly and reliably, only to find out that this company can't even get that basic function right. Sending delays are the norm, and when I say delays, I’m talking about emails that are crucial for business being held up for hours, sometimes even longer. For a service whose sole purpose is to send emails, this is absolutely unacceptable.

The website and portal? An utter disaster. Buggy, slow, and constantly glitching, it’s as if their developers decided to stop working on it halfway through. I’ve been locked out of my account multiple times—once for several months!—with absolutely no help from their so-called support team. Their website is a minefield of errors, and navigating it feels like a punishment rather than a service you're paying for.

But the real kicker? They upgraded my account without my consent and began charging me over $600 a month. That’s right, this company decided to play with my hard-earned money without so much as a confirmation or notice. When I tried to cancel in March 2024, it took them an entire month to respond—after I had to chase them down with seven follow-up emails. When they finally replied, they hit me with the most absurd, condescending excuse of needing a 30-day notice. Let’s get this straight: it took them more than 30 days to even respond to me, yet they still refused to cancel my account immediately and pushed it back another month. Even worse, they continued to charge me beyond that point, and here I am in August, still being billed for a service I canceled months ago.

SMTP.com is the epitome of incompetence, greed, and customer neglect. They have zero respect for their customers, and their business practices are shady at best. This company is not just terrible; it’s a liability to any business that relies on timely and effective email communication.

There are countless better alternatives out there that actually value their customers and provide the services they advertise. Do yourself a favor and stay as far away from SMTP.com as humanly possible. This company is a nightmare, and your business deserves better.

So the renewal kicks in automatically. No email is sent that renewal will kick in. You are expected to remember that there is 30 days notification required.

So the payment is taken, I then cancel, realise I do not use this service. SMPT says because you did not give us 30 days notice we will charge you for a whole year. I have canceled as not using it! SMPT enjoy 11 months of my money when I'm not even using it!

They provide me the wrost smtp server. They asked me for more price to give me another smtp server.

Total waste of money. They promise to prevent your emails from going into junk but it's not true. I don't even email that many people - less than 300 a week - and my emails were going to junk. I called to cancel and they claim you need 30 days to notice to cancel. Save your money and go with a different provider.

I got the service for a test run. Be careful, they will ask for 30 days in advance for cancelation. That mean they will charge you another month after your cancelation.

Worst service ever, technical issues, not working out of the box, terrible customer support, terrible documentation, no refunds, and no immediate cancellation.

Stay away from this business at all costs!

Absolute C R A P ! They don't even have a cancel subscription button and want you to talk to some m0ron to ask you "why you want to cancel."
Stay away from them ! there are thousands of great providers, and these guys are not !

This by far is the worst add-on I've had with Wordpress. I was using Google which worked perfectly well, But was slow and had limitations. As this was one of the recommended sites I decided to use it The biggest mistake I ever made. From Day One I had problems with errors after over 12 contacts and hours on the phone finally got the system to work. in the middle of our first mailing to our members, Without notice ,STMP.com, Stopped mailing to our members . After two days on the phone and numerous emails, Apparently somewhere along the line they said I was sending spam out. This was our member list. And some members were upset that they did not get the correspondence. Their support is terrible, Each email or phone call you're starting over completely like they take no notes. I would not recommend them to anyone. We switched back over to Justhost as primary and google as secondary, and have had no problem since, Justhost was extremely helpful and everything works well

Poor support account suspended at the same day and nonrefund contacted support many time and tell me to contact my bank

So for whatever reason, mand I've never run into this with a service driven company. They required 30 days notice for you to cancel. So if one day you realize you don't need the service anymore and cancel you would expect maybe not to get a prorated refund for that month but you would NOT expect to get charged for an additoinal 30 days for the next month, for what? Basically they are stealing an extra month from you. I cancelled on October 2nd so not only did I not get a prorated refund for October (fine) but they wanted to charge me for the entire month of November. Again for what? So I cancelled my credit card so they couldn't charge me. Beware. YOu will always have to pay an extra 30 days no matter when you cancel. 100% theft and very underhanded practice.

Shady business. Their service did not work, their support was terrible, and they did not want to let me cancel.

We never got SMTP to work despite following their setup guide. Customer Service could not help quickly either but did keep sending automated reminders asking if they could help.

And you cannot cancel via the site: we're trying to cancel by mail but they still have not confirmed cancellation despite 3 very clear requests to do so.

Service doesnt work well, alot of emails didnt get delivered and they are not taking issue seriously. During cancellation they just repeat themselfs as robots but wants me to continue using their service wich is not working. Would definitly not recommend!

They take payment up front, so I only paid for the first month, because I had read a couple of really good reviews. There was no free trial. I found the interface to be tricky. It just wasn't what I wanted. Found cancelling trickier than the interface. They wanted 30 days notice. So my first month is gone. Two days later they senmd me a quesitonaire saying they cannot close my account until I answer their quesitons. They also called me while I was sitting down with my family. Horrible company.

Abysmal customer service, 30 day notice period to cancel and company only agreed to cancel account after multiple emails sent. No real desire to treat their customers fairly at all. Stay well clear. Their consistent 1 star ratings on TrustPilot clearly shows you all you need to know about SMTP.COM.

I'm not happy with the service and customers support is simply not answeriung the emails (unfortunately you need customer support to end the subscription, it cannot be done on the account).

Hi guys, I was unfortunate as the rest of the others. They were too quick to get you subscribed and then none of the services worked. Trying to remove the credit card or a request to cancel is beyond impossible. We moved with Mailgun and it worked within minutes. This company acts illegally and don't let you remove the card details. I will be filing Section 75 against them with my Credit Card company.

Horrific customer service. When you have a question or complaint, they just ignore you. I would strongly recommend that you look elsewhere, don't put yourself through the stress of dealing with this highly unprofessional company.

worst company ever, the service didn't even work, even their emails didn't arrived to me :)))))
i'm trying to get my money back but they take a lotttt to respond. and i cant even get my company card out of their website, you can't cancel your subscription so they just take your money from your account
this should be illegal, scam company for sure

Email delivery rates are poor. They blame the customer for their own service problems. They email cleaning system does not work well. Their web interface is weak and lack features. Setup was easy.

Ultimately, SMTP was a gigantic waste of my time. I asked for a refund. They said they don't care that I had terrible experience with their software. I suggest you look elsewhere if you care about good customer service or email delivery rates (and you should.)