Snag My New Home Reviews 

We had such an amazing experience with this company; a super helpful service support, reliable and friendly!

Truly great experience I had using snag my new home starting with their simplified online booking process, responsiveness, professionalism and quality reporting. Happy overall with the level of service provided and I would definitely recommend snag my new home to family and friends.

Snag My New Home were great. I needed an appointment at short notice and they were able to accommodate me. The ‘snagger’ came and did a thorough job. The detailed report came through the next day. Would recommend.

Excellent service

Elijah was professional, diligent, and I was genuinely shocked how many snags were found (187) which the developer has been working through since.

We had our property snagged ahead of moving into our new build to take the pressure off doing this ourselves when we moved into the property. One less stress! Following the report issued by ‘Snag My New Home’ we had a couple of follow up queries. This is where I was really impressed with the team. The aftercare was really helpful, with quick responses that resolved our issues without fuss. Thank you to the team who completed the snagging and for a positive customer experience.

Found the booking process really easy. When the surveyor came round, he was polite and courteous. He did a very thorough job, and found things that we didn't see after living here for several weeks!
Would recommend

I’m extremely impressed with the snagging inspection. The inspection was thorough, professional, and carried out with great attention to detail. Everything was clearly explained, and the report was easy to understand, well-structured, and very comprehensive. Issues I would never have noticed were identified, which gave me real peace of mind. Excellent service from start to finish — I would highly recommend this snagging inspection to anyone buying a new build.

Extremely poor snagging service. Avoid.

I booked SnagMyHome for snagging my 2-bed, 2-bath new-build flat in Silkstream, Hendon, and the experience was deeply disappointing.

The inspector was in and out in under 40 minutes, which is wholly inadequate for a property of this size. He missed major issues, including significant flooring defects and a faulty heating—both of which were later identified during a second snagging inspection from another snagger(plus more issues reported).

Worse, I had to explicitly point out several issues myself and ask him to include them in the report. This seemed to irritate him, which is unacceptable—this is precisely what the service is meant to cover. The overall approach felt more aligned with a builder’s perspective than a homeowner’s, offering minimal protection or reassurance for the buyer.

For instance, I told him the bathroom sliding door was not level and uneven, to which he started to fix it instead of reporting in the snag (HIGHLY UNPROFESSIONAL)

Because of this poor service, I had to pay an additional £380 for a second snagging inspection, and the difference in quality was stark. The second report was thorough, detailed, and professional, and caught multiple serious major and minor issues that SnagMyHome completely overlooked.

My recommendation: avoid SnagMyHome at all costs. You will likely end up paying twice anyway. Save your money and go with a snagger who actually spends the time required and advocates for you, not the builder.

Twice I booked this company to survey my new home, and twice they cancelled on the day of survey, citing no surveyor available, pity they didn’t advise that when I was booking and paying for it, they were quick enough to take the money online. We eventually used a local company who did an excellent job.

Based in Aylesbury and very pleased with the service, Lina & team were professional, and Waseem the snagger was very attentive & thorough. He captured all the issues me and my partner did not spot and we're glad he did. Thanks to the team for our report, we would definitely recommend for the Aylesbury and surrounding areas.

I had booked them for my post sagging inspection. The inspector came on time and shared the report within 24 hours as committed. Very detailed and efficient service of them. I will recommend to other people.

We recently had our new-build home inspected, and the whole experience was genuinely impressive. The inspector turned up on time, came fully prepared, and talked us through everything as they went. They used professional equipment and picked up on things we never would have spotted ourselves.

The report we received afterwards was clear, detailed, and included photos and explanations for every issue. It made it really simple to pass everything on to the developer and get the fixes started straight away. Their knowledge and attention to detail gave us real reassurance during what can be a stressful part of the moving process.

We’d definitely recommend this snagging service to anyone buying a new property. It’s absolutely worth it to make sure your home is finished to the standard you expect.

They were really great and thorough with the inspection of my new build flat. I whole heartedly recommend them.

We recently had our new-build home professionally snagged, and the experience was excellent from start to finish. The inspector arrived on time, fully prepared, and walked us through every step of the process. They used advanced tools and were incredibly thorough—spotting issues we never would have noticed ourselves.

The final report was detailed, clearly written, and included photos and explanations for each item. This made it easy to share with the developer and get corrections underway quickly. The level of expertise and attention to detail gave us real peace of mind during a stressful stage of the moving process.

We would highly recommend this snagging service to anyone purchasing a property. It’s well worth the investment to ensure your home is delivered to the standard you expect.

Waseem was extremely thorough in his inspection and the report was generated extremely quickly. We now have peace of mind now knowing that all snags have been identified and once fixed, that our house is in good shape. I highly recommend this service to anyone with a new build property and would advise you to get this done prior to moving in and if possible - before contracts are exchanged.

Incredible service from these guys - Lina was the most responsive person on WhatsApp that I have ever encountered and Elijah was professional down to a T during the snagging. He ran me through the snags in person and came across extremely knowledgeable and was a reassuring person to have around after such a big investment. Don’t think twice if you’re considering a snagging report with these guys.

I recently hired Snag My New Home for a snagging inspection of my new property, and I couldn’t be more impressed with their service. The team was highly professional, extremely thorough, and demonstrated exceptional attention to detail from start to finish.The inspection covered everything — from minor cosmetic issues to more significant structural concerns. The final report was clear, comprehensive, and easy to follow, with detailed descriptions, high-quality photos, and practical recommendations for resolving each snag.
If you’re looking for a reliable and trustworthy snagging company, Snag My New Home is an excellent choice. Highly recommended!

⭐ 0 Star
My experience with this company was extremely disappointing. I would strongly advise others to look elsewhere based on what happened during my inspection.

My original appointment was cancelled with less than 24 hours’ notice, which forced me to take extra unpaid leave. I requested a one-hour call before the rescheduled visit, but never received it. When the inspector finally arrived, he was late, offered no apology, rushed through the job, took a break about 15 minutes in, and finished the whole visit in under two hours — including his break. For a £425 snagging inspection, that felt completely unacceptable.

What concerned me most was that many of the key checks I expected simply weren’t carried out. There were no checks on guttering, windows, roof, brickwork tolerances, thermal imaging/heat-loss, or warranty/NHBC/LABC/Premier Guarantee building regulation tolerance checks. These were all services I paid to be included, yet they weren’t done.

The report I received was very basic and only highlighted cosmetic issues that my partner and I had already identified ourselves and shared with the builder — nothing that justified the inspection cost.

Customer service started off well, but once problems arose it became unhelpful and unprofessional, and there was no real effort to resolve the situation. I have since reported my experience to the relevant authorities. And the emails from them are awful. They do not care once they have your money! And they don’t give it back.

Based on my experience, I cannot recommend this company at all.

It was just a waste of money. Overall a negative experience. First, they cancelled appointment on the day via a text message and when they eventually did the snagging it was well below expectations with me finding out more issues after.
On the day, they mostly picked up painting/decorative blemishes and we actually pointing out issues we already had that they did not see, so they can add it on the list