Booked a holiday cottage via Snaptrip. Good choice of properties. But a rather weird purchase flow: After entering credit card details I didn't get a "Booking Confirmed" page but instead was returned... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Booking seemed straight forward apart from after paying the cost of the rental the web page stated the accommodation was unavailable which gave concern as payment had already been taken. After a tel... Toon meer
Bedrijf heeft geantwoord
⭐⭐⭐⭐⭐ Abbiamo trascorso un soggiorno meraviglioso! Un posto accogliente e perfetto per le famiglie. Eric è stato incredibilmente gentile, disponibile e sempre presente per ogni nostra esigenza. I bam... Toon meer
Bedrijf heeft geantwoord
We have stayed all over Crete for the past three years and have never stayed in such a welcoming, relaxed place. So much so I feel the need to write a review. The family treat you as a long lost f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vakantiewoningverhuur
- ook in
- Gastenverblijf
- Vakantiehuisje
- Vakantiehuisje verhuur
- Vakantiewoning verhuurbedrijf
Geschreven door het bedrijf
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Snaptrip
Hi Darren,
Thank you so much for your wonderful review! We’re delighted to hear you found our website to be fast, efficient, and easy to use, and that you were able to find exactly what you were looking for.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Mick,
Thank you so much for your lovely review! We’re delighted to hear you found booking with us straightforward and uncomplicated.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Richard,
Thank you so much for your lovely review! We’re delighted to hear you found our website easy to use and quick.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Unavailable!?!…
You advertised the cottage as being available yet when I tried to pay it came up as unavailable. Need to update your booking availability more effectively so your potential customers don’t waste their time.
14 maart 2026
Antwoord van Snaptrip
Hi Philip,
Thank you for taking the time to share your feedback. We’re really sorry that this issue meant you missed out on your first choice of property – we completely understand how frustrating and disappointing that must have been.
Snaptrip has live availability and booking, as do other channels advertising the property, so unfortunately availability can sometimes change very quickly. We always recommend giving us a quick call if you see any discrepancies, as our team can often help.
We really appreciate your feedback and will continue working to make the booking process as smooth as possible for all customers.
Best wishes,
Rebecca
Does the site need checking?
Found it difficult to hear your rep on the phone. And there must have been something wrong with the Owl Cottage site as we shouldn't have needed to ring you.
12 maart 2026
Antwoord van Snaptrip
Hi Patricia,
Thank you for taking the time to share your feedback. We’re sorry to hear you had difficulty hearing our representative on the phone — we understand how frustrating that can be when you’re trying to complete a booking.
We’ve checked the listing for Owl Cottage and couldn’t identify any issues with the page, but we really appreciate you flagging this as it helps us keep an eye on things. If you ever experience any problems while using the site, our team is always happy to help over the phone.
Thank you again for your feedback, and we hope we can assist you again in the future.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Brian,
Thank you for your review. We’re really pleased to hear you found everything you needed to select the perfect property at a great price — that’s exactly the service we aim to provide!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Easy to book and reasonable priced also…
Easy to book and reasonable priced also dogs go free good all round
9 maart 2026
Antwoord van Snaptrip
Hi David,
Thank you so much for your lovely review! We’re delighted to hear you found the booking process easy and appreciated that dogs go free at your chosen property. It’s great to know you had a positive experience all round.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Allan,
Thank you for your review! We’re really pleased to hear that our team were able to help support with your payment issue. We’re available until 9:30pm every day to make sure we can support our customers when they need us. It’s great to know we could resolve things for you and make the process easier.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Very easy to book
6 maart 2026
Antwoord van Snaptrip
Hi Malcolm,
Thank you so much for your wonderful review! We’re delighted to hear you found the booking process easy.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Ken,
Thanks so much for the great feedback! We're really pleased to hear you found the site easy to use and the information helpful.
We hope you have a fantastic trip and look forward to helping you plan the next one!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Gillian,
Thank you so much for your lovely review! We're really pleased to hear that you found the booking process easy and that the property information was helpful when making your choice.
We hope you have a fantastic stay!
Best wishes,
Rebecca
Simple and straight forward
3 maart 2026
Antwoord van Snaptrip
Hi Di,
Thank you for taking the time to leave a review. We’re delighted to hear you found the booking process simple and straightforward — that’s exactly the experience we aim to provide!
We hope you have a wonderful stay and look forward to helping you again in the future.
Best wishes,
Rebecca
Albion hotel hull
Albion hotel hull , disgusting dirty room door wouldn't lock , no one to get in touch about a refund unable to even stay
3 maart 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Paula,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience at the Albion Hotel Hull. We understand how upsetting and worrying this must have been.
Although we don’t manage the property directly, we would really like to help you raise this with the hotel via the managing agent, and look into what happened. Please contact us at support@snaptrip.com with your booking details, and we’ll do everything we can to support you.
We’re truly sorry your stay wasn’t what you expected and appreciate you bringing this to our attention.
Best wishes,
Rebecca
Takes booking and card details then…
Takes booking and card details then tells you the dates are not available
3 maart 2026
Antwoord van Snaptrip
Hi Keith,
Thank you for taking the time to share your feedback about Snaptrip.com. We’re really sorry for the frustration caused if you were shown availability that later became unavailable after entering your payment details — we completely understand how disappointing that must have been.
Availability can change very quickly as properties are booked by other guests, and in rare cases this timing can lead to situations like the one you experienced. If this happens, we always recommend getting in touch with our team at support@snaptrip.com, and we’ll help check availability or find an alternative property for you.
We’re very sorry for the inconvenience and appreciate you bringing this to our attention.
Best wishes,
Rebecca
Snaptrip (inaccurately) said the property was unavailable
Message popped up saying the property was no longer available and so payment was not accepted. I sourced an alternative property on a different site. Then I received an email from Snaptrip saying I had 24 hours to confirm payment for the property I'd originally booked via them. It turns out it was available after all. Not very happy about this.
27 februari 2026
Antwoord van Snaptrip
Hi M Moore,
Thank you for taking the time to share your experience with us. We’re really sorry for the confusion during the booking process — we completely understand how frustrating this must have been.
We know how important it is for the booking journey to feel smooth and reliable, and we’re sorry that this wasn’t your experience this time, which meant you missed out on your first choice of accommodation. We’d really like the chance to review what happened in more detail. If you could please contact us at support@snaptrip.com, we’ll be happy to look into everything with you.
We hope we can provide a better experience for you in the future and would love the opportunity to welcome you back.
Best wishes,
Rebecca
Easy to use
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very professional.
Lots of accommodation to choose from, I easily found one that would suit our needs. I had never heard of snap trip before, but would definitely use them again (depending on having no issues on the holiday!)
1 maart 2026
Antwoord van Snaptrip
Hello,
Thank you so much for your lovely review.
We’re delighted to hear you found the booking process straightforward and were able to find accommodation that suited your needs. Our team will also be pleased to know their follow-up call was appreciated also.
We really hope you have a fantastic holiday, and if you need anything before or during your stay, we’re here to help.
Best wishes,
Rebecca
Best price for the same apartment fast…
Best price for the same apartment fast and efficient booking system.
1 maart 2026
Antwoord van Snaptrip
Hi Lin,
Thank you so much for your lovely review! We’re delighted to hear you found the best price for your apartment and that the booking process was fast and efficient.
We really appreciate your feedback and hope you have a fantastic stay. We look forward to helping you plan your next getaway!
Best wishes,
Rebecca
I found what I wanted pretty quickly.
I found what I wanted pretty quickly.
There were quite a few properties to choose from which I really liked which enabled me to find exactly what I liked.
The prices I felt were very competitive and the booking was simple, happy days.
1 maart 2026
Antwoord van Snaptrip
Hi LeeLee,
Thank you for taking the time to leave a review. We’re really pleased to hear you were able to quickly find what you were looking for and that you liked the wide choice of properties available. It’s great to know you found the prices competitive and the booking process simple — that’s exactly what we aim for!
We hope you have a fantastic stay and look forward to helping you again in the future.
Best wishes,
Rebecca
Basically an agent for Sykes!
Booked a cottage through simply seaviews who passed us on to snaptrip. Once the booking was made was horrified to see it was actually through Sykes and that the price suddenly increased by nearly £3000! What is the point? spend a week trying to cancel and get my money back.
On the plus side the snaptrip customer service was excellent and they made getting the refund so much easier - hence why 3 stars not 1. However if you don't want to book using a 3rd party do not use snaptrip
21 februari 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Shay,
Thank you again for taking the time to share your feedback. We know how stressful booking issues can be, and we’re really pleased that our customer service team were able to help make the refund process easier for you.
We’re sorry for the the pricing difference you experienced and the frustration caused. Snaptrip operates as a marketplace connecting customers with properties managed by partner agencies, including Sykes Cottages. Pricing and availability are controlled by the property or managing agent, and we’re very sorry that a rare error affected your booking experience.
If you would like us to review anything further or talk through your experience in more detail, please feel free to contact us at support@snaptrip.com, and we’ll always do our best to help.
Best wishes,
Rebecca
Easy to use to find our exact requirements
Using the filters we were able to narrow down exactly what we wanted in a holiday home without having to scroll through endless properties not suitable.
25 februari 2026
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