Sofas and Sectionals Reviews 807

Excellent customer service, communication, pricing, and delivery
We shopped local furniture stores for the pieces we wanted. Local prices were outrageous. We found Sofas&Sectionals on line and learned same product, same fabric, and about $300 per piece less. First time buying furniture on line but Corey the associate was great! Very smooth purchase and the chairs are exactly what we wanted. My advice,shop your locals or chains, find the piece and options, take a pic of the item number and brand. Then shop Sofas&Sectionals. Great experience for us and we will buy again.

I ordered a Mr beast recliner, these brands are for larger, taller users. I confirmed with the guy on the phone that are indeed the actual Mr beast brand for the users 6'3"+, guys says yes. I recieved the chair, it looks nice, but it is NOT a large chair, this is an average size chair you would grab at Big lots, this is not an authentic Mr. Beast. So I essentially paid $1100+ and waited weeks for a generic chair I could have just picked up at Walmart for a few hundred bucks.

I was hesitant to order from a company I wasn’t familiar with but Sofas and Sectionals exceeded my expectations! I received my order in less than 5 days. My furniture piece was in perfect condition and is exactly as advertised and perfect for my space.

Fantastic experience & great customer service.

But most importantly a super high quality sectional that the whole family loves!

I loved working with Sofas and Sectionals. Pricing & quality were great, my item was exactly as pictured. We had a slight issue with delivery (not S&S's fault) but they worked through it with us at no extra charge to us. I am so glad that I purchased through them.

Very good service
Very good follow up

Great products and staff. I am a return buyer

Beautiful sofa, good price. Website is clear and easy to use. Company is super about sending lots of samples to preview. Delivery was prompt and thoughtful. I have already ordered another sofa! Very happy with quality and process. Great company! Thanks for an awesome product.

Price was very fair and delivery timetable was accurate. They were very helpful on answering product questions and sending swatches for us to choose a fabric. Delivery and set-up was quick and easy.

We ordered a two-piece sectional and one piece came with slightly shorter legs than the other. This was the furniture factory's fault, not Sofas and Sectionals, but one call and they got new legs ordered and we had them from the factory in 2-3 weeks.

This company is outstanding, highly recommend! We found the sectional we wanted online from a local store but when we finally decided, it wasn't on their website anymore. I found the same one on S&S and they were having a holiday sale, so we went ahead and bought it even though we wouldn't be able to test it out first. We knew it was going to take a couple months based on the estimated time on the product page, but we were just happy to find something modular so that we could choose the pieces we wanted and have it fit our living room perfectly so we didn't care. Cory was excellent in assisting me with my questions, and I was able to quickly reach them via chat and email when I realized afterward that I made a mistake and got one recliner that automatically came with power and another that we chose to be manual. Elaine was also very helpful and kind when I emailed them about having an emergency come up and had considered cancelling the order since we already paid for half of it and needed the $ to help with that, and even though it was already shipped out of the warehouse, I really appreciated her calling me personally to let me know. The only things that made me worry were when I missed a phone call and got an email from Daniel to confirm the order, but wasn't able to reach him when I called and emailed back. After a week of waiting I called the main # and they said he went on vacation the day after reaching out to me. We also got worried when the order took longer than estimated and I tried to reach out to the delivery warehouse after getting their # from Elaine, but they kept sending me to a voicemail that was full - definitely not reassuring. S&S was on top of it and said they made sure the warehouse would be notified to reach out to us asap. We had never made a large furniture purchase like this online before, but I had faith in this company after reading the amazing reviews here, which are usually very helpful when making decisions on what companies seem okay but end up not being worthy of giving your $ to for various reasons. We are SO glad we made this purchase and will definitely use S&S and recommend them to everyone in the future! Now THAT's how a business should be.

I was looking to purchase a Southern Motion sectional set. Sofas and Sectionals had the best price, hands down. I looked everywhere. On top of it, the white glove delivery really set them above and beyond.
About nine months later, one of my recliners stopped working. I was nervous and sent an email explaining what happened. There was no runaround, no ridiculous forms to fill out, no inconvenience at all. They had a technician come out to inspect, then they mailed the part, then they sent a technician BACK to install the part. Never would I have ever imagined this kind of customer service. Thank you, Sofas and Sectionals!

We bought a power lift recliner by Best Home Furnishings at a couple of hundred dollars below showroom pricing. Estimated delivery was 6-8 weeks but we received it in 4 weeks which was a nice surprise. There were a few issues like buttons not installed, paint chipping, and me not understanding how to put it together but Elaine worked with us patiently as we exchanged multiple emails and got us a repair appointment. She was fantastic to work with-diligent, courteous, patient and strives to deliver great customer service. If I'm in the market for new furniture again, I'll be checking Sofa&Sectionals first.

Great company! Very helpful when making choices, great discount too!

Sarah in customer service was efficient and easy to work with!

TLDR: No, just NO. Buy local not online.

Ordered a super expensive chair online. I instantly realized, I put in the wrong address, my work, not home. I called the customer support line right away. They corrected the address, but never corrected the address. You see where this is going...? Not to my house, dat for damn sure.

Their customer service rep was incredibly rude....so rude I can't barely believe it.

The shipper was good enough...they were caught in the middle, then kicked the can down the road week after week after week.

It took FOUR MONTHS to get my chair. The whole time they had my $$$$ and they didn't give a dayummm.

Everyone we dealt with was responsive, professional and knowledgeable. Sofa is beautiful, in great shape and we were well informed throughout the whole process.
Highly recommended.

This was our first purchase through Sofas and Sectionals and it was an exceptional positive experience.
2 Flexsteel recliners, both power, were ordered. One arrived as a rocker. One call later with Elaine and a request was in to return the incorrect chair which was picked up within a week. Afterwards I was given as much time as I wanted if my choice changed.
And again when my chair was ready for delivery we received a call to schedule, and on the day of delivery, again, we received a ‘we’re on our way’ call. The delivery company and it’s personnel were conscientious and respectful.
‘Smooth and efficient’ the whole operation!
Much thanks to Elaine and to Cory also, they ‘re the best. Trust them!

Sheila Clause

The customer service was excellent. I was never put on hold or sent to voicemail. Questions were answered promptly and expectations were met on time. I had an issue with one of the recliners and it was resolved with immediate response and to my complete satisfaction. Everyone has a great experience when there are no issues, I had a great experience and therre was an issue which in my mind is the true measure of customer service.

My family purchased a 5 year warranty but found out that S&S needed to update the terms per WS. They will not repair, replace, or refund me even after I paid for the 5 year warranty.

I was sold a 5 year warranty but found out that it was a SCAM. They will not repair, replace, or refund me even after I paid for the 5 year warranty. New buyers beware!