I reached out to place an order after returning to the US after a recent visit to England. Paul and the entire customer service team were very helpful, super responsive, and went above and beyond to c... Toon meer
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Lees wat reviewers zeggen
Beautiful products but the main reason I keep returning is the customer service! Nothing is too much trouble, whether it’s helping you to find the right product for your project or sorting an issue... Toon meer
Bedrijf heeft geantwoord
I had ordered two Organic Fleur Glass Pendant Lights. Both arrived either a day or two later, very quickly. Absolutely gorgeous lights. However due to them being hand made one was off balance and sat... Toon meer
Bedrijf heeft geantwoord
Great range of choice on web-site, easy to filter down to refine our exact requirements. Other options available i.e. engraving also look really good. We ordered a couple of 'sample' products which ap... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our collection of light fittings, bulbs, switches, sockets and accessories have been specifically designed and commissioned to exacting standards, bringing you beauty and performance without compromise.
Geschreven door het bedrijf
Artisan designed products – quality – beauty - choice.
Hand finished in the UK – passion and craftsmanship
Free delivery on all orders over £20!
Contactgegevens
85 Great Portland Street, W1W 7LT, London, Verenigd Koninkrijk
- 0203 314 1433
- info@soholighting.com
- soholighting.com
4,8
Uitstekend
1K reviews
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Great product and fantastic efficient…
Great product and fantastic efficient delivery. Highly recommend
4 februari 2026
Antwoord van The Soho Lighting Company
Hi Jamie,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards,
Soho Lighting
I have now purchased 4 pendant light…
I have now purchased 4 pendant light shades from Soho. Quality and look are excellent and all arrived quickly. Thank you Soho!
2 februari 2026
Antwoord van The Soho Lighting Company
Hi Chris,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for.
It was a pleasure to have helped you and we are really happy to hear you were pleased with our service and products!
Best wishes from all at Soho Lighting
Excellent products!
17 januari 2026
Antwoord van The Soho Lighting Company
Hi Miglen,
Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’re happy with your order.
If there is anything else that we can help you with in the future, please do let us know.
Kind regards
Soho Lighting
Antwoord van The Soho Lighting Company
Hi Andrew, thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work. Thank you for choosing to use us and we look forward to seeing you again soon! Kind Regards Soho
Great product, great staff
I chose my light fixture but had difficulty choosing the correct light bulb, so I called for help, the receptionist was very helpful, professional and went through with me the different looks for the bulbs, I chose one and am so pleased, its great when you can get help with things you are not sure of. My light looks fantastic and so does the bulb especially as the light is glass
28 januari 2026
Antwoord van The Soho Lighting Company
Hi Kim,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for.
It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Soho Lighting
Easy ordering process and products…
Easy ordering process and products arrived quickly
14 januari 2026
Antwoord van The Soho Lighting Company
Hi Andrew, thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work. Thank you for choosing to use us and we look forward to seeing you again soon! Kind Regards Soho
High quality products and excellent customer service.
Very high quality products and excellent customer service. We called for advice about a product and received helpful advice. I unfortunately ordered one incorrect item. The return was facilitated quickly and easily. The only negative was that returns (for an exchange) were not free.
5 februari 2026
Review zonder uitnodiging
Antwoord van The Soho Lighting Company
Hi Mrs Gipson. Thank you so much for taking the time to write this lovely review. It's really good to have this kind of feedback, knowing that we are explaining everything properly! Best wishes from all at Soho
Antwoord van The Soho Lighting Company
Hi Bill,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work.
Thank you for choosing to use us and we look forward to seeing you again soon!
Best regards from all at Soho Lighting
Antwoord van The Soho Lighting Company
Hi S Kennedy,
Thank you for your great review! We are thrilled to learn that you are happy with your switches and the service you received.
If there is ever anything else that we can help you with in the future, please do let us know.
Kind regards
Soho Lighting
Super products and customer service
Super products and customer service - we had ordered some of Soho Lightings gorgeous dimmer switches, which unfortunately had a few issues. After I had sent some videos, to show what was happening, there was no hesitation at all in replacing them. Such excellent customer service and such a great product. Thank you, Soho Lighting!
23 januari 2026
Review zonder uitnodiging
Antwoord van The Soho Lighting Company
Hi Jen, thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service! Best wishes from all at Soho
I have spent a lot of money with Soho…
I have spent a lot of money with Soho and am very happy with the product. The only slight feedback I have is that I ordered the wrong switches for a particular room because I was confused by the intermediate stuff… my fault, I know, but it cost me £100 because I missed the 28-day return period. Beautiful products though, just make sure you do your research 🧐
UPDATE: After posting the above review, Soho contacted me and offered to sort out my return even though it was over their policy date. It was all my own mistake, so this extra service was above and beyond, and I cannot speak highly enough of this company. Will be using again for the rest of our home renovations for sure.
19 januari 2026
Antwoord van The Soho Lighting Company
Hi Richard, Thank you for this kind review and we appreciate your feedback. We are very pleased to hear you are happy with our products. We have checked our system and cannot see that any return has been processed. One of our team will reach out to you to discuss this further and see if there is a resolution we can come to.
Update: Thank you so much for taking the time to update your review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Soho Lighting
Sunset 1800K light bulbs…
I ordered some sunset 1800K light bulbs as I wanted dim but very warm amber lighting in my lounge at night time. Products are good quality and add a nice warm ambient glow to my room. I've got them in various different light fittings all around the room, and it's made my space very cosy and relaxing.
13 januari 2026
Antwoord van The Soho Lighting Company
HI Rachey,
Thank you so much for leaving us this very kind review, we are so happy to hear that you a pleased with our products.
Regards from the team at Soho
Sleek, high quality products
Excellent quality light switch and plug sockets. I could not be happier with my purchase. Delivery was swift. I will definitely be ordering more products from Soho Lighting.
10 januari 2026
Antwoord van The Soho Lighting Company
Hi Gillian,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work, as well as our products.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards,
Soho Lighting
Fine but not again
I bought the primed and paintable sockets and I wouldn’t say they are primed and ready to go at all, you still need to sand and get them ready yourself. I bought ‘nicer’ ones from soho lighting for my kitchen but elsewhere in the house have a cheaper companies and I would stick with them going forward. The price I don’t think is fully justified
7 januari 2026
Antwoord van The Soho Lighting Company
HI Charlotte,
Thank you for taking the time to share your feedback, we really appreciate it.
Our sockets are supplied with a specialist primer that is designed to be paint-ready, but as with any primed surface there are several factors that can influence how well paint adheres.
For best results we always recommend ensuring the surface is completely clean and dry prior to painting. Some customers also choose to lightly sand the surface with a fine-grit sandpaper to help the paint key more effectively.
Applying paint in thin, even coats with a smooth roller and using a high-quality paint brand can also make a significant difference to the final finish.
We’re sorry to hear you felt the preparation required didn’t meet your expectations, and we genuinely value your comments as they help us improve both our guidance and our products.
We’re always very happy to help if any issues arise and would have gladly provided guidance on achieving the best possible finish.
If there’s ever anything we can assist with in the future, please don’t hesitate to get in touch, our team is always here to help.
Kind regards
Soho Lighting
Lovely product and exceptional…
Lovely product and exceptional quality..Very prompt and efficient service. I’d highly recommend this company.
6 januari 2026
Antwoord van The Soho Lighting Company
Hi Gary,
Thank you so much for your very kind review, we are so pleased to hear that you were please with our products and our service and that you would also recommend us.
Thank you again for choosing us, we look forward to working with you again in the future.
Best regards from all at Soho
Antwoord van The Soho Lighting Company
Hi Chris,
Thank you for your lovely review. We’re so pleased to hear you had a good experience and were happy with the delivery and quality of our products.
We really appreciate your support.
Kind regards
Soho Lighting
Antwoord van The Soho Lighting Company
Hi James,
Thank you for taking the time to update your review. We’re pleased the issue was resolved promptly and really appreciate your feedback. Please don’t hesitate to contact us if we can assist you again in the future.
Kind regards
Soho Lighting
Superfast delivery
Superfast delivery, great product and very helpful customer service!
30 december 2025
Antwoord van The Soho Lighting Company
Hi Daniel,
Thank you so much for taking the time to leave us this lovely review. We are thrilled you are happy with your order the service received.
If there is anything else that we can help you with in the future, please do not hesitate to reach out.
Kind regards
Soho Lighting
The products are nice but the ethos regarding customer service is way off
The products are nice; I bought two lovely glass down lights and several spotlights.
One of the spotlights was faulty, and one didn’t arrive on time, so in all I needed to return two, but I ordered a lot more.
I have had to go to a great deal of trouble to get my refund and I have no faith that I would have been refunded had I not repeatedly chased them up. The people are nice and polite, but the process is dreadful and makes it abundantly clear that they do not want to facilitate a refund.
I paid for the return postage despite it not being my fault that they needed to be returned, and I have not been offered a refund for this.
At the time of writing I have still only been refunded for one of the lights I returned.
More detailed:
Firstly, all the order info is in the customer account on the web site. No useful info is sent be email. I don’t really trust this company and they should be clear and open in sending info to customers by email.
In order to return these items I needed to ask for permission online. I was asked for further specific information about why the light was faulty.
Permission to return the lights was granted a few days later. It was as though they were doing me a favour in letting me return it. The return address is only available once permission has been granted.
I heard nothing for a week, and chased them up. Luckily I returned the lights recorded delivery and was able to prove they had been received by Soho lighting, who located them and confirmed that they I be refunded for one of them. After providing Soho lighting with further information, all of which should have been easily accessible for them, they agreed there were two lights and I would be refunded for both.
I was finally refunded for one on 22/12 and am still waiting for the refund on the other.
I don’t believe I would have received any refund at all had I not kept proper records and chased them repeatedly.
Review updated as they did sort out the issues and the products are lovely.
7 december 2025
Review zonder uitnodiging
Antwoord van The Soho Lighting Company
Hi Susan,
Thank you for taking the time to leave your feedback.
We have spoken with you directly today regarding the issues you experienced with your order, and we would like to again apologise for the frustration this caused. We completely understand how disappointing this felt, particularly when you were returning items due to a fault and a delayed delivery.
We hope that following our conversation you now feel more reassured and confident in our returns process. As discussed, the outstanding refund has been processed, and we have also confirmed that the return postage you paid will be refunded.
We would like to reassure you that it is absolutely not our intention to withhold refunds. All return requests are required to be approved in line with our Terms and Conditions, which outline the returns process, provide the returns address, and confirm that refunds are processed within 7 working days of items being received back at our warehouse. This approval step is in place to ensure returns are handled correctly and as efficiently as possible.
We pride ourselves on supplying high-quality products, and when something isn’t right, we always aim to put it right. On this occasion, however, the process was more frustrating than it should have been, and we are genuinely sorry for the inconvenience this caused.
Your feedback is very important to us and, as discussed during our call, we are currently reviewing and updating our returns process to improve clarity and communication going forward.
Thank you for taking the time to speak with us today and if there is anything else that we can help you with in the future, please do let us know.
Kind regards
Soho Lighting
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