solacebands.com Reviews 41

I evidently ran out of writing ability as I tried to explain that …the add on sales to a completed order needs another step.
Let the customer see the complete new
Order with total price and have the ability to
Delete new part before you all finalize and close off your site. Thanks

Excellent product and customer service!

Excellent customer service. Quick reply and completed my request with no problem.

I emailed about my order and they responded so quickly and was able to resolve the issue I had !

I ordered 5 watch bands for $99.00. Which I thought was a good buy ,but I was wrong. They don’t fit my wrist. Mind you I don’t have a big wrist about a 7.5 in normal bracelet. I have emailed them 3 times with no response. I just want a bigger size band medium to large size is great. I am going to give them 4 more days to answer if not I’m calling my bank to get a charge back. Because this is unprofessional not have a phone number to talk to someone about this issue. Just an email that they don’t answer. I would not recommend Solace watch bands to anyone. Go to tj maxx, Marshall or even Ross to look for band that are way cheaper and easy to exchange!!!!

I emailed I was responded to right away, and I was given the benefit of the doubt. I really appreciate that.

I have purchased 3 watch bands from Solace and really like them. One of the bands was not functioning properly and wouldn’t slide into the watch, so I requested a replacement outside the 30 day return policy. They were very responsive and helpful reminding me that there was actually a lifetime warranty. I only had to pay a small shipping fee for them to replace the band. Their customer service is excellent.

My bands were sent to the wrong address, not sure who's fault it was. Rea in customer service confirmed they went to the wrong address and reordered them for me. I can't wait to get my bands.

I WAS going to place an order, however their size chart link does not work, so I don’t know what size to order. I have emailed customer support “for a faster response”, THREE times and have yet to receive a response. Additionally the “free” band I was offered changes sizes when I add it to the cart. I’m moving on to another company. Too sketchy!

Have NOT received my order and it has been almost 2 weeks. Have NOT received a shipping update either. No phone number so I emailed and have not yet received a response. The "FAST SHIPPING" they claim is false advertisement. DO NOT BUY.

Very happy with the bands and the customer service!

I had a wonderful experience with Solace Bands! They made a mistake with my order ( a band was missing) and fixed the issue right away. They answered my email promptly and sent the missing band immediately. I highly recommend this business. They are super friendly and on top of things. The bands are of very good quality, fit perfectly, and are easy to keep clean!

I love the comfort and quality of my space bands. I don’t even mind wearing them overnight when I use my watch to track my sleep. I love the slim options to go with my Apple watch.

Customer service is AMAZING. I placed an order & the next evening I realized I had ordered the wrong size band for my son’s watch. I sent an email & received a quick response & was able to get the size switched out without any issues. I will absolutely be ordering from this company again!

Very helpful, and very loyal to the warranty on these watch bands. Thank you!

I’ve placed several orders with Solace and never had an issue. This last time there was a minor mix up with the bands I received being different from what I ordered. I contacted customer service and explained the issue. Rea emailed me right back and told me not to worry that and that they would take care of it. The customer service and communication matches their products in excellence! Love Solace and their products!

I had an issue and needed customer service. They were very helpful and took care of my problem quickly. Very nice to deal with.

I have ordered 8 bands from solace. They are great bands - fit well, look sharp, and are easily adjustable. On one order I had to contact customer service for a missing band and it was immediately shipped out. Excellent customer service.

I ordered a blue nylon watchband. The site said I'd also get a "mystery band." Well, OK. But what I got were two half-bands: one blue and one black. Neither has a loop to keep them together. I tried to contact Solace several times by chat and email and included a photo. All I got were the same chatbot questions about whether I know how to use the bands. One live person (I think?) sent me a shot of the packing invoice, which did look like what I ordered, but did not receive. As there is no phone number to call, I guess I'm SOOL. But it would be nice to get a refund since I can't use these two half-bands. Maybe I'll take a trip down to Chandler one of these days.

I ordered 5 bands for $99.00 and only received three. Once I received them, I tried to contact customer service by phone. No phone number available so I tried to explain the problem via email. I was asked for a copy of the order and then a picture of the 3 I received. I never received the other two.