SolidWP Reviews 

Solid Security offers excellent customer service. I encountered issues with one of their plugins, and they provided friendly, prompt, and clear instructions on resolving the problem.

I just bought and installed the pro version on my first sites. I had to deal with the commercial support which was very responsive and constructive. Then, very simple settings during installation and configuration. To be continued

very good assistance and compnay who is looking forward.

I had a wonderful experience with my technician Kevin Murusek. He was very knowledgeable and stayed with me the whole way through until my issue was resolved. I'm glad he gave me step by step instructions and tutorials so I could be hands on. I love to learn as I go. It was very rewarding for me to be able to complete the mission.

Really great help when I needed it. Quick to respond and got my issue fixed right away

My sole interaction over the years has been with Matt Musselman in Support. First-rate guy. Fast. Attentive. Always solves my problems. Thank you, Matt.

The prompt and caring service of Matt Musselman made the difference. Thank you.

SolidWP is AWESOME!
They provide great products and excellent support, and I love that they continue to improve and advance their technology. Thank you!

I never have an issue getting support from SolidWP. When a problem arises, they're right on it - often to find out that I've done something that caused the issue in the first place!

I've been using the product for several years and have had very few problems. When I do have questions, I am always amazed at the speed and efficacy of the people responding to my support requests. Even though the brand has grown, it still feels like there are real people behind it.

I’ve been using WP Solid for many years now. The best thing is that I hardly ever need to reach out to Support because their products just work so well! On the view occasions where I have reached out to Support, the experience has been great - knowledgeable, responsive, and professional.

In my last interaction, Brent helped me solve a challenge, and I was thankful to have the issue fixed so quickly.

information just requires patience. the response time once received and dealt with the team is there to resolve issue.

I have been a customer for the past 5 years, running their plugin on multiple websites. after trying many different security plugins I found SolidWp security was the perfect balance between performance and security.

their support team is also stellar and they answer emails fairly quickly and work hard to help solve problems.

Tech support is always prompt and knowledgeable. They stay with the issue until it is resolved. I've been using SolidWP products for years and have been very pleased with the value and features those products provide to my clients.

Unbelievable. We paid 150 euros for an account, and after a few days the plugin was switched off (nobody of our team did this), new strange admin accounts were added, and hackers overloaded malware on our server, taking all our websites offline. Impossible to get SolidWP to help out. Won't recommend and I want my money back!

Always good and fast support. Thank you!

The SolidWP tech support team is responsive and very knowledgeable. I got a quick response to my problem with detailed, actionable steps to diagnose what was going on on my system, and extra helpful advice for how to manage settings to keep things working well. All this with a staff member who clearly knew their stuff and was kind and professional throughout. I highly recommend working with them (and keeping the support contract, it's such a time saver)

SolidWp is the best choice for managing Wordpress backups. The added value? The support, which is exceptional. It is a pleasure to be able to pay for such a high level of service.
And if you are lucky enough to be assisted by Shane you will have hit the jackpot :)
Great expertise and top level skills.
Brava!

Shane was incredibly helpful in resolving my backup issue. He provided clear, step-by-step guidance, and his suggestions worked perfectly. He was responsive, knowledgeable, and his assistance helped me complete a full backup without any hassle. I highly recommend Shane for his excellent support and professionalism.

Solid Backup (formerly BackupBuddy) is a great product for automated backups and sending to remote destinations.

Plus they have a range of other very useful WP products like Solid Security, and Solid Central for streamlining management of multiple client website all from one place.

But what stood out for me over the many years that I have worked with their products is the extremely solid support system. If you can't find your answer in the comprehensive documentation it is reasonably easy to create a ticket and you will get a meaningful reply within usually one day. It always helped work out any issues I couldn't solve on my own.

If you need a professional product and professional support then this one is for you.