This company has displayed integrity and honesty by honouring grandfathered licences for years now and providing updates and support. That's why I spent the time coming here to review them in apprecia... Toon meer
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Lees wat reviewers zeggen
Hands down the BEST backup plugin for WordPress! I've been using SolidWP (formerly BackupBuddy) for 13 years on all my and my client's sites. I've tried every backup and migration plugin available, an... Toon meer
I've been using this backup plugin for over 10 years now. Yes, ever since it was named BackupBuddy. It has been incredibly useful, the module assisting me in creating daily WordPress backups for over... Toon meer
As someone managing multiple WordPress websites, Solid WP has been a game-changer. I can say that Solid WP has been a game-changer for me. This plugin is a true time-saver, adding real value to my wor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A seriously solid foundation for WordPress websites. SolidWP goes beyond standard reactive repair with powerful prevention to keep you out of a crisis. Solid Suite is three products that keeps your WordPress website secure and maintainable. Solid Security helps prevent bad actors and malware from happening in the first place. Solid Backups allows you to restore your site quickly in case the worst happens. Solid Central helps you maintain all of your plugin and theme updates, backups, security configurations and more for all of your WordPress websites from one intuitive and actionable hub. Three-in-one: security, backups, and management — that’s SolidWP.
Contactgegevens
2703 Ena Drive, 48917, Lansing, MI, Verenigde Staten
- info@solidwp.com
- solidwp.com
4,7
Uitstekend
127 reviews
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SolidWP's support teExceptional Support with Clear Communicationam stands out in…
SolidWP's support team stands out in today's customer service landscape. Their response time is consistently quick, and what truly impresses is their transparent communication. They clearly explain technical issues, whether they're related to the system, server, or application. What sets them apart is their commitment to providing clear timelines for resolution and following through with updates until the issue is fully resolved. In an era where quality service can be hard to find, SolidWP delivers a refreshingly professional experience. Highly recommended! ⭐⭐⭐⭐⭐
16 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Douglas,
Wow, thank you so much for this incredible feedback!
We're honored to know that our support team has made such a positive impression. Clear communication, quick responses, and seeing issues through to resolution are at the heart of what we aim to deliver, and it means a lot to have that recognized. Your recommendation truly inspires us to keep raising the bar for quality service. If you ever need anything, we're just a message away!
Great dedicated support
Brent Wilson is invaluable, and he is good at following up and walking me through the necessary steps. I appreciate his kind demeanor and genuine concern for my issue.
I don't know the actual date of the support I received in January.
15 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hi Tammie,
Thank you so much for sharing your experience! We're thrilled to hear that Brent provided such exceptional support and that his kind demeanor and dedication left a positive impression. It's always our goal to ensure our customers feel valued and supported every step of the way.
We'll make sure to pass along your kind words to Brent—it’ll mean a lot to him! If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing SolidWP!
Jamie Wilson
Solid is a Good Description
I've been using SolidWP for years through a few different names, but I think this one will stick. "Central" makes it easy to keep plugins updated on multiple unrelated sites. "Stash" is where I can quickly skim through and get status of my backups. And of course, the software behind those backups is a critical part of keeping my business running.
I don't need support often, but when I do they're on it. They don't just blow you off to get the ticket closed because they're overwhelmed. They make sure the problem is solved. Which, really, is the point of support, yet so many companies get that wrong. I remain a happy customer.
14 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hi Randy,
Thank you so much for sharing your experience with SolidWP! We're thrilled to hear you've been with us through our journey and that the new features like "Central" and "Stash" are making it easier to manage your sites and backups.
Your kind words about our support team truly mean the world to us. We believe in solving problems the right way, and it’s wonderful to hear that our efforts are making a difference for your business.
We’re honored to be a part of keeping your business running smoothly and look forward to continuing to deliver tools and support you can rely on. If there’s anything more we can do for you, don’t hesitate to reach out.
Thank you again for your loyalty and trust in SolidWP!
A great company who i used for years…
A great company who i used for years originally with the backup buddy software. Customer service is no fuss and always friendly, can't go wrong here.
10 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Thank you so much for your kind words, Tyrone and for being such a loyal customer over the years! We're thrilled to hear you've had a great experience with our BackupBuddy software and that our customer service, especially Matt's assistance, has been helpful and hassle-free. Providing friendly and efficient support is always our goal, and it means the world to us that you trust and recommend us. If there's anything you need, we're always here to help!
i have tried to come in contact with…
i have tried to come in contact with them regarding license for 250, they don´t respond or just say that they will come back to me the next day. If this is how they are at sales, i don´t want to know how they are with customers. Super bad experience
10 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hi Abtin,
Thank you for sharing your experience with us. We’re truly sorry to hear that your initial impression of SolidWP was less than ideal. This is not the experience we want for our customers, especially during their first interaction with us.
We value your feedback and take it seriously. I’ve confirmed that our team has already followed up with your ticket to ensure your concerns are addressed. If there’s anything further we can do to assist or make things right, please don’t hesitate to reply to Matt's response.
Your satisfaction is important to us, and we thank you for your patience and understanding.
Best regards,
Jamie Wilson
Heroic support for a long term problem!
The support team really dove into a recurring and longstanding problem and got it solved, checking back with me after the development team did their work. We were unable to use Solid Central updates on our WPEngine and Flywheel sites for several months; they solved the problem!
8 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hello Ann,
Thank you for sharing your experience with us! We're so happy to hear that our support team was able to resolve the recurring issue and get Solid Central updates working smoothly on your WP Engine and Flywheel sites.
We know how frustrating longstanding problems can be, and it’s great to hear that our team stayed on top of it and followed through until it was fully resolved. Your success is our priority, and we're always here to help when you need us.
Thank you for sticking with us, and we’re excited to continue supporting your sites! If there’s ever anything else you need, don’t hesitate to reach out.
Great Customer Service
I've been looking for an external backup option for a while as my site has a large amount of storage and most options are way too pricey with the additional storage. SolidWP was in the perfect price range, however I had issues installing it - it wasn't compatible with a plugin among a few other minor issues. Kevin jumped in to help solve the problem and got it up and running. He went above and beyond to sort things out - genuinely the best customer service I've received for anything "tech-related."
Would recommend!
20 november 2024
Review zonder uitnodiging
Antwoord van SolidWP
Hi Taylor,
Thank you for taking the time to share your experience with SolidWP! We’re so glad to hear that our pricing and storage options were a perfect fit for your needs.
We’re also thrilled that Kevin was able to assist you with the setup and resolve the compatibility issues. Going above and beyond for our customers is what we strive for, and it’s amazing to hear that Kevin delivered the best tech-related support you’ve ever experienced!
Your recommendation means a lot to us, and we’re here if you ever need anything else in the future. Thanks for trusting SolidWP to keep your site secure!
Installation Error
I had a problem with the installation and Brant explained it to me that I probably hadn't uploaded all the files to the FTP and that I should do it better with the upload function for the plugins in WordPress and now everything is perfect.
29 december 2024
Review zonder uitnodiging
The support staff is exceptional.
21 december 2024
Review zonder uitnodiging
Disabling 2FA
A difficult technical intervention had to be done and they fixed the issue in no time.
13 december 2024
Review zonder uitnodiging
Worked through the issue I was having…
Worked through the issue I was having quickly and professionally.
11 december 2024
Review zonder uitnodiging
Great product and Support
Great product and Support! I love SolidWP. It is excellent security for my sites. I have it on all my sites and recommend it to anyone who needs a recommendation. Their support is also great if I have any issues; their support staff is excellent; they go above and beyond to help resolve the problems.
10 december 2024
Review zonder uitnodiging
had an issue and they resolved it.
had an issue and they resolved it.
10 december 2024
Review zonder uitnodiging
Premium plugin
First of all, I use Solid Security Pro on all of my client sites. i am an webagency. Before, I got hacked on 2 or 3 of my sites. After I use this wonderful plugin, I feel safe and don't need to worry about hackers getting into the site spreading virus. Team support is great. Kevin is great and solved my issues quickly. 5 star plugin
2 december 2024
Review zonder uitnodiging
Antwoord van SolidWP
Thanks for taking the time to reach out, here! We'll pass your kind words along to Kevin, for sure! To your online success!
Great comprehensive Security Plugin…
Great comprehensive Security Plugin that covers so much. Love the Pathstack virtual patching integration, as well as passkeys and session hijacking protection, which is something most security plugins don't offer. The support is also very good.
27 november 2024
Review zonder uitnodiging
Always fast to respond and…
Always fast to respond and knowledgeable.
25 november 2024
Review zonder uitnodiging
Antwoord van SolidWP
Music to our ears! Thanks for the hype, we've got you!
Really knowledgable and friendly…
Really knowledgable and friendly support!
22 november 2024
Review zonder uitnodiging
Antwoord van SolidWP
We love what we do, so glad you got the help you needed. We're here if anything else comes up!
Truly Amazing Customer Service!
Truly Amazing Customer Service!
Subscription auto renewed, had forgotten it since I had moved on from WordPress. Contacted Matt in support and issue resolved expeditiously to say the least.
Will definitely consider again should I return to WordPress.
22 november 2024
Review zonder uitnodiging
Antwoord van SolidWP
Jeff,
Thank you for your positive review! We are happy to hear Matt was able to resolve your inquiry! We hope to see you in the future!
Jamie
Fast and Expert Technical Service
Please pass on to your team how impressed I am with the fast and expert advice I have received this past week. This is just the kind of service that has convinced me that I selected the best security software for our websites.
20 november 2024
Review zonder uitnodiging
Antwoord van SolidWP
Frank,
Thanks so much for your positive feedback! Matt was just as happy to assist you with your account this week! We look forward to supporting you in the future!
Jamie
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