This company has displayed integrity and honesty by honouring grandfathered licences for years now and providing updates and support. That's why I spent the time coming here to review them in apprecia... Toon meer
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Lees wat reviewers zeggen
Hands down the BEST backup plugin for WordPress! I've been using SolidWP (formerly BackupBuddy) for 13 years on all my and my client's sites. I've tried every backup and migration plugin available, an... Toon meer
I've been using this backup plugin for over 10 years now. Yes, ever since it was named BackupBuddy. It has been incredibly useful, the module assisting me in creating daily WordPress backups for over... Toon meer
As someone managing multiple WordPress websites, Solid WP has been a game-changer. I can say that Solid WP has been a game-changer for me. This plugin is a true time-saver, adding real value to my wor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A seriously solid foundation for WordPress websites. SolidWP goes beyond standard reactive repair with powerful prevention to keep you out of a crisis. Solid Suite is three products that keeps your WordPress website secure and maintainable. Solid Security helps prevent bad actors and malware from happening in the first place. Solid Backups allows you to restore your site quickly in case the worst happens. Solid Central helps you maintain all of your plugin and theme updates, backups, security configurations and more for all of your WordPress websites from one intuitive and actionable hub. Three-in-one: security, backups, and management — that’s SolidWP.
Contactgegevens
2703 Ena Drive, 48917, Lansing, MI, Verenigde Staten
- info@solidwp.com
- solidwp.com
4,7
Uitstekend
127 reviews
Geen recente geschiedenis van het vragen naar reviews
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I got prompt answers on my questions.
24 maart 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hello Jens,
Thanks for the review! We’re happy to hear you received prompt answers—that’s exactly what we aim for.
Don’t hesitate to reach out anytime you need us!
Best,
The SolidWP Team
Stellar support
It's all in the name - StellarWP Support. I regularly receive a response within the same day and sometimes my issue is even resolved same day! These folks are amazing. I've even had to defer testing their recommendations for a couple months once and they very understanding.
26 maart 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hello Janel,
Thank you for the glowing review! We’re so glad our support team has lived up to the Stellar name—same-day responses and solutions are exactly what we aim for.
It’s also great to hear that our team’s flexibility and understanding made a difference when you needed more time to implement a fix. We know real-world workflows don’t always follow a perfect timeline, so we’re happy to meet you where you are.
We truly appreciate your trust and support, and we’re here whenever you need us!
All the best,
The SolidWP Team
Customer support is top-notch
Customer support is top-notch. I had an issue and they were able to take care of it quickly and made sure to follow-up after, which I appreciated.
21 maart 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hello Ryan,
Thank you for the kind words! We're so glad to hear that our support team was able to resolve your issue quickly and that the follow-up made a difference—we believe great support doesn’t stop at the first reply.
We truly appreciate your feedback and are always here if you need anything else.
All the best,
The SolidWP Team
Fast and helpful
It took less than 24 hours to get my issue worked out, and the rep was super helpful.
5 maart 2025
Review zonder uitnodiging
Antwoord van SolidWP
Thank you so much for your kind review! We're thrilled to hear that your issue was resolved so quickly and that our representative was able to assist you effectively. We truly appreciate your feedback and are grateful for the opportunity to help. If you need anything else, don't hesitate to reach out!
I had a issue with my subscription
I had a issue with my subscription. I contacted Solid Security and had a few exchange to resolve my situation. The whole process took only 2 days, excellent service.
3 maart 2025
Review zonder uitnodiging
Antwoord van SolidWP
We're here to help and to help quickly! Thanks for the 5-stars!
Great help, hands-on assistance
Great help, relevant advise and finally hands-on assistance in narrowing down to the actual cause of a nasty REST APi connection. It definitely helped me further to fix it at the end.
28 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Love to hear were able to get to resolution in the end! Thanks for the 5-stars and cheers!
It took several tries to figure out…
It took several tries to figure out what the issue was and they did not give up trying different options.
24 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
If anything, we are persistent! 😄 So glad you got to resolution. We've got your back!
Quick and accurate support.
25 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Love to hear it, thanks for the 5-stars!
Un support réactif et efficace !
Un support réactif et efficace !
Une compréhension rapide du problème et des solutions fournies avec justesse !
Bonne équipe de support !
21 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
So glad you got the resolution you needed! Thank you for the 5-stars!
Their support has been fast and helpful!
18 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
That's what we aim for, glad we got you to the resolution you needed. Thank you for the 5-stars!
Be patient. Customer Support will pull you over the finish line.
When trying to restore a client's website, I learned that SolidWP's legacy backup product, Backup Buddy, has been replaced by a more reliable one. As a non-technical, 14-year subscriber to the original product, that caused tremendous complications. (OK, so I was panicked.) The committed customer service techs held my hand with step-by-step instructions in personalized videos and helped me accomplish the mission within about three days.
11 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hello Patricia,
Thank you for sharing your experience! We completely understand how challenging it can be to navigate changes, especially when working under pressure. We're so glad our support team could guide you through the transition with personalized assistance and step-by-step videos. Your 14 years of loyalty mean a lot to us, and we truly appreciate your patience and trust in SolidWP. If you ever need help in the future, we’re always here to support you. Thanks again for being part of the SolidWP community!
Best Regards,
Jamie Wilson
Coming from Backupbuddy to Solid…
Coming from Backupbuddy to Solid Central was quite a transition. Honestly, I found it difficult at first to make the transition but thankfully Brent and the team from SolidWP made it so much easier. Support is an essential factor in migrating between any platforms and I am very happy that SolidWP was there to guide me along the way. Greatly appreciated!
12 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
William,
Thank you so much for sharing your experience! We understand that transitioning from BackupBuddy to Solid Central can be a big change, and we're thrilled to hear that Brent and the team were able to make the process smoother for you. Providing top-notch support is one of our top priorities, so it’s wonderful to know that we could be there when you needed us. We truly appreciate your trust in SolidWP and look forward to continuing to support you. If you ever need anything, don’t hesitate to reach out! 🚀😊
Best regards,
Jamie Wilson
Great support if needed !
10 februari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Super glad to hear you got the support you needed! Thank you for the 5-stars and we've got your back!
Kevin is absolutely incredible
Kevin is absolutely incredible - 12/10 would recommend
3 februari 2025
Review zonder uitnodiging
Received email reply in timely manner
Received email reply in timely manner. Explicit easy to follow instructions
30 januari 2025
Review zonder uitnodiging
Super fast helpful support
I had a question for support about 2FA, after some issues with it following a recent site migration. Kevin replied very quickly and helpfully put my back on track. Really pleased with Solid Security! I'll be checking out the new backup tool today.
30 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Dave,
Thank you for your kind words! We're so glad to hear that Kevin was able to assist you quickly and get your 2FA issue resolved. Solid Security is all about keeping your site safe, and it's great to know it's working well for you. We appreciate your support and hope you enjoy exploring our new backup tool—let us know if you have any questions!
Best regards,
Jamie Wilson
SolidWP Support A+++, Excellent Communication and Follow Thru
Brent was excellent in helping me work through getting SolidWP set up for my websites. We had to go back and forth to get it all figured out, but he walked me through it all and I'm and running now. Great communication and customer service! Highly recommend!
13 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hello Tyy,
Thank you so much for your kind words and for sharing your experience with SolidWP! We're thrilled to hear that Brent was able to guide you through the setup process and ensure everything was up and running smoothly. Providing excellent support and communication is a top priority for us, and we’re glad it made a difference for you.
If you ever need further assistance or have any questions down the road, don’t hesitate to reach out. We truly appreciate your recommendation and your support of SolidWP!
Have a great day!
Jamie Wilson
Quick and thorough help
Quick and thorough help. They have a great support team.
24 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hi Diana,
Thank you for your wonderful feedback! We're so glad to hear that you found our support quick and thorough. Our team takes pride in providing the best assistance possible, and your kind words mean a lot to us!
Great Advice Given Fast
Swift response. Friendly service and great advice.
22 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Hi Val!
Thank you for your kind feedback! We're delighted to hear you had a great experience with our swift and friendly support. Providing helpful advice is what we’re here for—don’t hesitate to reach out if you need anything else!
Fast, eloquent, friendly
Fast response time with eloquent answers to the questions asked about my problems. Very good and friendly support.
17 januari 2025
Review zonder uitnodiging
Antwoord van SolidWP
Robert,
Thank you for your kind words! We're thrilled to hear that our team could provide you with fast, clear, and friendly support. Your satisfaction means the world to us, and we're always here to help whenever you need it!
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