Soma Intimates Reviews 

I have become increasingly disappointed in SOMA online. They say an order can take 10-14 business days to arrive. However, if I am told the item is IN STOCK, why does it take 14 BUSINESS days to receive it? I ordered something that I was told was 'in stock', so I figured I'd get within a week. (Order #2112054688) It's been almost two weeks, and it hasn't even left the warehouse to go to the shipper! I really wanted this item sooner, so I hope SOMA will speed this up. Was the item really 'in stock', or do they just say that to get women to order? IF SO, FALSE ADVERTISING! Also, so many items I like are not available in the stores, so I'm stuck ordering online and have to face these problems

I placed two orders 12 hours apart and received emails for each order stating the same delivery date. Everything was great until it wasn’t! One order arrived two days late but the other order is no where to be found. I’m leaving town for two months in a couple days. When I called customer service for help I received a “canned” response that it can take up to two weeks to receive my order. That’s all the help that was offered. I never would have placed ann order had I known that. I am furious and Soma/Chicos have lost a decades old customer over this. Customer Service could care less about customer satisfaction or that my order has not arrived and probably got lost in the mail, what a waste of money!

My order took a few weeks to receive. This is much longer then most companies. I mailed a return. It's been over 2 weeks since they accepted my return and I'm still waiting on a refund.
I will definitely not order from this company again.

They are rude as can be. I have had two orders lost. They take the money as soon as you place the order and then when it is lost you have to wait 5 days for a credit. I am done with this company,

Went to local Soma (5304 Garden City, Cranston, RI) with a gift receipt for an item I had received as a Christmas gift (too small). Placed both on the counter and clerk proceeded to work on the computer. After a couple of minutes she says ok the item has been credited to the Discover card. I said wait a minute I don't have a Discover card. She said whoever bought it for you now has the credit. I said you didn't ask me what I wanted. She answered back that I didn't tell her. I said it was a GIFT receipt. It's three days after Christmas. Why did you think you anything but an exchange or merchandise credit? She then told me to call the person who gave me the gift and authorize another purchase. I said NO WAY I'm going to embarrass myself. Long and short of it I got no gift and I did get embarrassed by emailing the person who gave it to me to let them know they got credited and why. Called customer service today and basically they did not care. Won't be going in that place again.

My mother, who is 90, recently came to visit me and wanted to go somewhere she could get fitted for a bra, so that it would actually fit her. Patricia, from the store in Lakeside Village in Lakeland, Florida, was amazing. She made a situation, which could be a little awkward for a very modest 90 year old woman, one of complete ease. Patricia went above and beyond helping my mom and showing true care and concern for her.

I have never had any issues with any other bra brand before but with the soma bras the wire comes out of the bra less then a year. I called the store to see if there was anything they could do but it was already past the 60 days. I am sorry as much as these bras cost it should at least be a year warranty. Going forward, I will no longer me buying my bras from soma.

I've had three negative experiences with the same associate at the Woodbridge, VA location, and it's clearly a pattern. The first time I brushed it off. The second was the day after Thanksgiving when I brought my niece in for a bra fitting--she left saying it was the most unhelpful service she'd ever experienced and refused to buy anything. My most recent visit was no different: unfriendly, unhelpful, and unwelcoming. I was ignored until I asked for help, and even then, this associate was less than happy to assist me. This location used to have the most professional, helpful, and friendly associates. What happened???

I've also read other reviews describing similar issues at this location and with this associate. With the amount of money I've spent here, I'm now questioning whether I'll return and will likely shop elsewhere if nothing changes.

Pattern of poor customer service. Called the Naples Store trying to place an order and was hung up on three times. Fourth time I received a recording. I then called the 866 number and had a poor experience. I then called the Coconut store and during placing an order was put on a long hold and then my call was dropped.

AWFUL EXPERIENCE!!! I ordered a gift to be delivered to Dublin Ireland after seeing they offer international shipping. Was charged the purchase price plus $30 in shipping and additional European taxes which I paid because I thought the pajamas would be better quality than what I could get though Amazon or somewhere else. After getting a shipping confirmation to the address in Ireland, I logged in to track my package a week or so later and found it was delivered somewhere in Queens, NY. Customer service has been terrible. Three calls, all definitely people working out of their basements, calls dropped - and in the end they are refusing to refund anything but the merchandise price of $108. I am disputing the rest through my credit card. Stay away!!!!!!

I asked for a price adjustment because I bought items that went on sales a few days prior. The first agent I spoke with stopped responding to me completely so I hung up and tried again. The next agent said I would get close to $20 back. But 10 days later and nothing has come back to me. I reached out again and they said that only one of my items is priced less today, so I can only get $5 back. Terrible, untrustworthy scammy business.
*Update: after emailing with three agents and insisting on the price adjustment amount I was promised of $15 plus tax (vs. only $5 or a $10 voucher for my next purchase), the third agent sent me an email with a refund notice. Now I wait again. Fingers crossed. In the future, I will place a whole new order and return the entire first one to avoid this headache.

Every year I shop on black friday. I visited the store on fm 1960 and champions in houston, texas. The customer service I received was amazing. I have found in the last few years customer service has been thrown out the window. The individuals name is Melissa.
I want to thank her for the attention I received in shopping at that store.

My wife enjoys some items however this company is incredibly inefficient. They purged the previous orders on my account. CS rep insisted the items must have been purchased at a store. No store within 100 miles of me. Order processing and shipping takes an incredibly long time. Over 2 weeks is slooooow anytime of year but in December is really bad. Purchased other items online from similar companies on the same day and will have those items in 5 days or less. I doubt Soma will be around much longer with this level of service. Maybe place Christmas orders at Halloween ?

I have purchased panties from Soma for years. They were of quality material and most have lasted for 12 years. I just kept adding to my collection. This last time was such a disappointment. The lace came apart from the waistband because there was not enough material holding it. The panties themselves were a thin,less than quality material. Customer service refused to take responsibility and compensate me because I had missed the thirty day return policy.
First of all, it is gross to think a company would want you to return worn panties. I sent a photo to show exactly why the lace came off. Customer service couldn’t care less so I’m warning others not to buy panties with lace around the waist. I actually am done with Soma. They used to have quality products…no more.

Have been a customer for as long as they have been in business. Wanted to exchange a bra for a different color and because it is just over 60 days nope! I will never shop in Soma or Chicos again. Horrible service and rude employee in Alabama store.

Soma took a lot longer than other vendors to ship my order. Order didn't work out, immediately returned to Soma (via mail). Took about a week and half before Soma acknowledged my return and then their correspondence indicates that it can take 2-3 weeks for a refund. That is ridiculously slow and I'll never buy from this company again.

They have gone downhill. I’m not receiving orders. Can’t cancel the order they make you wait over 16 days. You lose the coupons or rewards that were used on the order even though they’re the ones that failed fulfilling order. Quality has changed immensely over the years. I’ve been a customer since the early ‘90’s. It’s sad to see what used to be a decent company go downhill so badly along with their sister company Chicos.

I first got a pair of Soma cool nights pajamas on clearance in 2017. I immediately decided this company was amazing and worth full price. I had some medical issues and gained a good deal of weight and haven't fit into their clothing since 2022. I have lost a bunch of weight and decided to treat myself with a pair of pajamas, having always had smooth experiences returning things that didn't fit.
I realized after I placed the order that the pajamas weren't cool nights. They wouldn't cancel my order despite it not shipping yet. They said I'd have to just return them after I received them. It was another ten days before they even sent it. When I got the package, there was no order slip in with the item. They told me I had to go to the UPS store to print a label. Oook. I sent that off a week ago, I just got an email saying they received it and I could expect my refund in two to three weeks. On top of that, I had to eat the $8 shipping. Since when is this how they handle business! I really don't trust their products to have the same quality if their business practices have gone so downhill. I just paid $8 to feel like an idiot for thinking a company might have integrity.
What a shame. I've been looking forward to new pajamas for literally years. I will miss this company.

I have a + - review. I bought 3 bras on sale online. I would suggest buying in store for fit. I bought 3 bras of different styles. When I wore two of the three I immediately had a skin reaction on my back. I am not a sensitive person. When this happened with the second bra, I washed both bras thinking it might be some kind of sizing. Still reacted. Contacted the company and was told I could not return unless the tags were still on and they had not been washed. Went to the Fig Garden store with the unworn tags on bra and got a prompt refund.

Soma showed availability but shipped 1 of 2 ordered. When I contacted cust. svc. about the 2nd bra, Diego said he couldn't look up my order by name & address "we can't guess your order number" not once but twice! HOW RUDE! The bra doesn't fit well- hard to get a perfect bra on-line.