Soma Intimates Reviews 

Once upon a time this was a high quality company that stood behind their products, not anymore. I’ve had a few minor issues with quality on the last bra I bought but wrote it off as a one time thing. I decided to give them another try and bought cool night pajamas set less than two weeks ago online. After wearing the pajamas once the waist band started unraveling. I don’t mean one small string, it was completely falling apart. I contacted customer service and they said they’d give me $15 towards a future purchase. I explained that’s not acceptable because these pajamas are falling apart. They then said it was my washing machine that damaged the pants. I said no it’s just poorly made. I even said they can just send me new pants and not a whole new set. They refused to replace the pants. My family and I are done with this company because their quality, values and standards have dropped.

This used to be a good brand. Got underwear and they are falling apart after a short time. Used to be a quality product. Disappointing

I have always amazing experience.I called store on 8/16 and i made order by phone pajamas set ,was Ms Moyan she answered the phone.She was very calm and she was listener , and she ordered and I received after 3 days.I am very happy. thank youuuu!!!!!

Layla was extra helpful on my first and return visits. I wanted a lightweight bra that fit and didn't have a wide band. She suggested I try the Lightly Lined wireless bra. I initially resisted because I don't like underwire but after trying on several styles, I chose the bra she'd suggested. I returned to the store to buy more, but the store did not have my preferred color and style, so she ordered one for me and helped me with other purchases.

Within an hour of wearing my new panties, they started shredding and falling apart.

Contacted them through the chat who insisted that they don't do refunds after something has been worn or washed. When I asked to speak to someone else who could help, the chat (bot? human? who knows anymore) actually yelled at me in all caps that no one would help me.

I decided to try calling instead. The representative told me the same thing: no refunds or returns on purchases that have been worn or washed.

1) Who wears their new underwear without washing first? They know this and made themselves a loophole to get out of refunding.

2) Sometimes the faults in the item don't show up UNTIL you've worn it. Another loophole they've created.

Terrible business practices from this company overall. Now I'm out 30 bucks for a pair of underwear that is disintegrating.

Ordered the simmpel red light and it never came, I request a refund after a month and a half wait. Spent close to 400.00, was just told that I will have to wait 6 months to receive my refund after, for a product I never received. Horrible dishonest customer service. I will file a claim. Do not Order anything from them.

The order/delivery part of the process went fine. The refunds were a disaster to the point where I think they are trying to scam people. It took them literally 2 months to refund me, then when they finally did it was for an incorrect amount ($30 short). I tried customer service 3x (phone and chat) and just got stonewalled "You have received your refund." With no acknowledgement that it wasn't for the full amount. I am now pursuing a claim through my credit card. DO NOT ORDER if you want all your money back. So discouraging that a legit-looking company is doing this scam.

Back in February of this year, I bought a bra to replace one I purchased several years ago. I loved the way it fit and felt, so it was only natural that I buy the same one from them again. However, this time it was different. When I first started wearing the bra, I started to itch. At first I didn't think anything of it since I'm going through perimenopause. But as the itching got worse, I knew something was wrong. When I wore my other used bras, the itching continued but it wasn't as intense. Which led me to believe I was having an allergic reaction. Once the itching subsided, I tried the new one from Soma again. But this time the itching got worse. It was so bad that I bled from the scratching. I couldn't wear my other bras and it was bad to even wear shirts. After I stopped wearing the bra from Soma completely, the itching stopped. But this time, it took longer for me to recover. I have been wearing my old bras since then and have not had any kind of reaction at all. I said all of this to say that I firmly believe the material has changed over the years. Of course it is hard to prove since it claims to have the same amount of nylon and spandex as it has on my old one. However, I am pretty sure there are different types of nylon and it's possible they went with the one that was the cheapest. The quality of it is not what it used to be. And not just with this bra, but with other items I have bought from here. If it were, then I would not have had this happen. I did reach out to customer service, but no one has gotten back to me. Hopefully this reaction doesn't happen to anyone else.

Awful customer service at this store at the FlatIrons mall in Broomfield, Colorado!!!
I have been a customer for over 15 years and
I have lived in many places in the USA and have shoped at a lot of Soma Intamate stores. They are all friendly except this store. Not only does this store have so many different employes all the time the manager Christine is rude!
When I did two different returns for different styles of bras and diffferent sizes I was asked the question... (Why do you keep buying Soma bras if they don't work for you and you return them.) My answer was because you told me to buy them on line and try them because you don't carry all the sizes. Also I had to explain that they weren't comfortable for my boobs!
Some bras just don't work. There is no reason to question me about why I keep buying and trying Soma bras. Also don't tell me that you haven't had a lot of complaints about your bras. They don't always work for everyone. I am not the only one that they don't work for. Anyhow, horrible customer service with an attitude everytime I go in there. WHY would you ask this question and try to be a jerk or try to embarras the customer.
There is no reason for the Manager Christine to ask this question at all. End of story you told me to buy them and try them. Also when a customer has a receipt to return them you should just return them with a smile on your face. I know good customer service and this store is horrible! I have told my family and friends to not shop here. They need to do something about thier management. They lack good customer service at the FlatIrons Mall in Broomfield, CO. So sad and dissapointing. Save yourself some time and shop elsewhere!
I have already called Customer service about my experience.

The girl named Mary at store 05374 located in the Destiny Mall in Syracuse, New York was extremely helpful. She was able to direct me to my correct size since what I thought was my correct size didn't fit properly. I was very happy with her service.

I recently purchased two pajama sets as a Mother’s Day gift for my mom. One set arrived promptly and without issue. The second set was scheduled for delivery on 25June2025. While the pajama top was delivered as expected, I received an email on 25Jun2025 (same day the pajama top was delivered) stating that the matching bottoms had been cancelled from my order and were out of stock.

I was disappointed to learn of this cancellation at the same time the top was delivered, without prior notice or explanation. It’s concerning that customers are not notified of such changes to their order in a timely manner.

I reached out to customer service via chat and was informed that the top could be returned by mail, but would incur a $7.00 return fee. Given the circumstances, this does not seem fair or appropriate.

I ordered a bathing suit and received 2 bottoms. Called to let them know and they wouldn't honor the sale price or my reward dollars. Waiting for a supervisor to call which I was told 48 hours. Still waiting. I received an email if I still wanted someone to call me. Poor poor poor customer service. I love the products but willing to shop elsewhere.

I ordered a matching bikini bottom and top with expedited shipping for a trip. They sent the bottom and then canceled the top and I only had 3 days before my trip. Had to waste time twice trying to get the full refund. Customer service acted like it wasn't a problem that I received half of a bikini. Don't waste your money on this site.

I ordered a two bras and almost two weeks went by and they weren't shipped so I called customer service, she advised me to call the store about my orders so I did and the lady at the store told me that she doesn't handle online orders the store and online are two different departments. I tried to call back and there were 40 people ahead of me, also I tried the chat support and that was completely useless, so I eventually had to call the store explain to them what was going on and place my order via the store, when I tried to cancel my online order I was told I wasn't allowed. Their shipping speeds are absolutely slow and I have not had a good experience this time around other than their bras normally being very good. Their customer service on the other hand not so good.

Awful experience. I placed my order 10 days ago, was charged, and received an email stating that my order was on track. I finally got to message the customer chat and they said my order had a glitch and couldn't be processed but meanwhile my order read "On track". They only offered me to cancel my products and to call the call center to order them again.

I ordered top and bottom lounge set. But I only received the bottom. The customer service told me that I have to wait for a few weeks for backorder by email. I haven't received or hear anything another 2 weeks. I emailed them again about order status because online order status said it's processed. They emailed back and said its expired shipment term and no longer available. I have to called the rude customer service again to cancel the order. Terrible experience.

This company has very poor customer service. I ordered three items. I received notification - days later - that the package had shipped. I then got an email that one item was unavailable. It was available when I ordered it. I ordered for a trip. Had I known it was not available, I would have gotten something else. Their chat service took 45 minutes. Obviously, the reps handle more than one at a time. Got no useful info about why an item that was in stock suddenly became unavailable. After the chat ended, I got an email cancelling the entire order which is nuts because the other items are out for delivery!

On another occasion, I ordered the wrong item by mistake. It was very similar to the item I wanted. I took it back to a local store to save the shipping cost and the sales clerk was obviously annoyed that I was returning something. She was incredibly rude.

Done with Soma.

The quality of the panties is terrible. The lace comes away and the seam around the top where it joins the elastic frays.

In January I placed an online order with SOMA. The transaction was handled by Borderfree as I was ordering from outside the US.
3 months later and 15 emails with customer services and I still have neither my order nor a refund - it's £199.48, not an amount I'm willing to give up on.
Just atrocious customer service, lazy and disorganised.

When you are buying a bra, you hope that the sales people are well trained and know how to recommend bras. That was not the case, and I had to return the first set as they did not fit when I got home. Bra fitting is a skill but SOMA did not live up to that skill at all. There have to be better places to get fitted.