Soma Intimates Reviews 

I made an appointment for a fitting at Soma in Glen Mills PA. The sales associate measured me and came back with two bras. One fit beautifully and so I purchased 3 of them. Two had to be ordered but I went home with one. The next day, I took off the tag and wore the bra. Then around 2 PM, I was experiencing pain under my breast. Took the bra off and discovered it was cutting into my skin. It was too tight. According to their policy, I can't return it. So, I'm just out the money. What was the point of a fitting if I still walked out of the shop with the wrong size bra? I'm waiting on the other two bras to arrive in the mail and will have to drive back to the store to return them. There must be a better way of getting a good fitting bra. This company needs to train their associates on how to measure for a bra. Buyers beware.

Unfortunately, I have experienced terrible customer service from not only the customer representative but also a manager both were incapable of doing their jobs. I have purchased from Soma many times and never had issues until my package was not received. The manager's name is Brenda. She was rude and incompetent. I will not purchase anymore from this company and I want my money back for merchandise not delivered.

The minute we walked in Emily was there to greet us. We asked to get measured, which she did and then she brought us several different options to try. She went the extra mile to make sure we were satisfied. Emily made our first visit exceptional! There was another lady that helped us but I do not know her name. Thank you ladies. We will definitely be back!!

I had the honor of walking into the coconut creek, FL shop this afternoon with two family members. Leah (associate number 00000014485) took care of me. I was very hesitant because the store was extremely busy when we walked in and unfortunately we were on a tight schedule. This was no problem for this group of professional ladies. They took it all on with big smiles and energy. This is the second time I walk into this store and was pleasantly surprised by the knowledgeable and friendly ladies. The last time I was in the good hands of sandra (associate number 000000177256). Amazing woman. I was leaving on a trip early the next morning. Needless to say I was stressed and out of time. She found me clothe and properly fitted me for a bra. I love this place

Sadly, it's obvious that soma doesn't care about customer satisfaction. I had placed an order on January 23rd and received one notice that it was being processed on the 24th and never heard anything again. It was a great clearance sale item and I was truly looking forward to receiving it. I finally called customer service and got hold of a person to speak with. When she checked on the item she called me back and said it was canceled?? I have no idea why it was canceled, who canceled it, and why I wasn't notified?? Very infuriating and now there are no more items like that to be ordered. What is going on with you Soma? However I placed another order 3 days ago, and received it already.. what the heck? I tried to get hold of customer service numerous times with very long Waits and no call backs. I don't think I will be shopping at Soma anymore when there are plenty of other places with similar items and better customerservice. It's a shame you can't get your act together:(

Horrible, wish I could leave zero stars. Tried to make a return and the link for creating a label didn’t work. Their customer service email doesn’t work either. Every time I tried to send an email there about the return, I got a fail notice saying the email didn’t exist. I ended up following manual instructions on the soma site to mail in my return, addressed it to Soma Returns, and USPS tracking told me it was delivered to an individual at the soma returns address. When I didn’t hear back about it from anyone at Soma, I got on the customer service live chat and had to wait like a half hour to finally be helped. Then the customer chat agent denied completely that there was any way to find my return, and won’t honor refunding me. I feel like this was intentional malevolence and after reading other similar reviews I’m convinced that this company just wants to pocket money and doesn’t care about customers. I’m never ordering from them again. Also their sizes run small and pinch so beware.

The online customer service is absolutely terrible. If you need to make a return, you're on your own. They don't answer to your emails for many days, they don't even read your emails correctly so they advise you to use their return portal when you wrote to them because the return portal doesn't work. When you finally get them via chat, they generate the wrong label (for the wrong items, although you gave them the correct reference) and when you explain what happened and ask for a correct label, they tell you they will send one in a couple of minutes. Guess what, they never do!
Is this some sort of subterfuge to trick people out of their right to return things?

Ordered 5 pj sets on Black Friday (11/29) for Christmas gifts. Called on 12/10 as it hadn’t shipped and was told I had to wait until 12/19 and then I could reorder or cancel. Really Soma?!?! I’m supposed to wait until that close to Christmas to see if I have gifts for people or not and then have to ship them to friends/family. And if not then reorder and hope you have the sizes I need?!?!? So mid December I had to find gifts elsewhere and go to the post office the week before Christmas. Our family (extended too) spends a lot of money at soma. No more after this big disappointment- shame on you soma. Stop having big sales if you can’t deliver. Very disappointed. After not shipping my order I still had to call to get a refund. No more soma for us!!

I love Soma. I have been buying from them for years and had only one issue. The customer service team helped me and it was resolved promptly. I really like their selection of pjs and intimates.

If I could put no stars I would . The in store customer service is excellent. But I had the experience to call customer service today and first wait time was very long. Second the person that I had on the other end of the line was very rude and condescending. I asked to speak to the Manager. At which I explained what I needed. And how she can help me. place me on a long hold after then to tell me that she could not help me because my item was just past 60 days. What I just needed was a change in size. Because they had given me the wrong size when they fitted me at the store. Their bras are very expensive and it’s supposed to be a luxury brand but the experience that I had in customer service was so mediocre that is not considered a luxury brand. In store Manager assured me that all I had to do was call customer service and in order for them to keep me as a customer they will help me and exchange to the proper size. But that did not happen in the customer service and it on the phone.

my wife likes their sleepwear so I have been trying to place an order. Unfortunately I received an "Internal Server Error" multiple times upon trying to make a payment. I finally tried again using PayPal as my payment method. The payment was made through PayPal but when I was sent back to the order screen, it was locked up and threw me out. Now I have no record of an order and have been charged $250. I have chatted with their support and was told there is nothing she can do that I would need to call. I have called and am notified by the system that there are 130 people in front of me. I entered my number at 9 am for a call back and as of 11:45 have still not received a call back.

DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!

I would give it a zero if I could. I ordered a pajama set. After wearing it one night, I discovered that there was a two inch hole in the sleeve seam. I hadn’t noticed it since it was in the back. When I tried to get a replacement, they denied me because I did not have the tags. The only thing they offered was $15 off my next purchase. No thank you! I will never shop here again since they do not stand behind their product. Buyer be wary! Meticulously check out the entire product before removing tags.

Ordered four bras according to sizing chart, bras were too small in both band and cup. No return instructions were in the box. I emailed asking for return authorization, got no response. Emailed again two days later, still no response. Called two days later, got disconnected when transferring me to the international department. On the second call, I finally got return instructions, but it was for only one of the four bras, and showing refund for one was due. I got that cancelled and got return instructions for four items, but it showed that no refund was due. The weight on the return shipping label was also 10% of the original shipment package weight. I was on the phone for 45 minutes (the second phone call after the first one was disconnected), and still couldn't get a correct return label or refund amount. I will take their label to DHL, but if this shipping label does not work, or if they receive the package with all four and only give a refund for one, I will be filing a credit card dispute. Ridiculous to waste hours of my time trying to return something that did not fit according to their own measurement charts.

I ordered 2 bras. Band size 40. They measured 33 inches. I called and got a male agent! After taking my information, he transferred me to ANOTHER male agent and the whole thing started over again. It took forever. I am so frustrated and disgusted. I tried chat, and they told me to go to the store and get a fitting. I KNOW that 33 inches isn’t 40 inches. I don’t need a fitting. I think I know when I am being had.

I purchased a bra back in July and it was one that had adjustable straps you could do either crossover or straight. To be perfectly honest it had gotten lost in the bag so technically I've only worn it for about 2 months. I called the store obviously they couldn't help me so they gave me the customer service number. Calling the customer service number was absolutely hideous. It was 45 minutes of back and forth and nobody could find me in the system. When I spoke to the lady at the store she said sure they should be able to find you they have more access than I do. They were never able to find me after 45 minutes I decided to tell the lady that I'm just going to throw the throw away and go someplace else and buy a new bra. I've been in retail for 20 plus years and this is the absolute worst customer service I've ever experienced. Like absolutely terrible. I want to state that the store that I go to in Birch Run Michigan is an amazing store they're always helpful they're amazing up there. But the customer service line sucks.

I'd give Soma bras a solid -0- if that were an option here. I purchased 2 bras in their Norwalk, CT store. Literally after wearing one of them 5 times, the bra began to stain very badly under my arms, washing it did nothing, also the two layers of material began to peel apart under the arms as well. I'll spare you the photos. They would not take them back or give me a credit, nothing, even though I had the defective bra and the receipt for $72.00. They wouldn't let me even exchange the bras for something else. I will never ever buy their cheap poorly made underware again.

$64 bra fell apart on first wearing! Customer service was on par with the quality of the bra. They offered me $20 to put toward my next purchase! And they wouldn't take it on return as it had been worn and the tags had been removed.

Says free returns but then a $7 fee. When I contacted customer service three weeks ago, they reiterated that. it's free. I asked for help and no response to three emails. Really? And the bra is hugely disappointing - little support and narrow straps that dig in.

Terrible refund times
I bought this over a month ago. My regular size. Was way too small. Still have not received a refund. And had to pay return shipping. This is not competitive with other online shopping I will NEVER order from soma again.

Soma shipping and customer service is the worst. I ordered an online order 12 days ago and still waiting for it to arrive. Tracking just changes to next day when doesn’t come by 7. I contacted customer service and talked to Divya and she was like a robot.. absolutely no help. I called customer service and they said wait 3 more days. You have got to be kidding me. I have to wait 3 more days before I can get a refund or have it reshipped. I love Soma products but this is making me think it’s time to find a new retailer. Beware of the shipping policy. If you order upgrade for expedited shipping. Not sure how that will work but it hopefully would be better. I am so disappointed in Soma after years of buying from this retailer.